
Sears Reviews and Complaints
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I still can't believe the sales associate didn't know this or adequately mention that alot of the dryere or electric stoves don't come with the cords.
Going to the manager in a Sears appliance department might not always get the right answer. Managers are rewarded and promoted at Sears based on warranty sales. Product knowledge is a completely unassociated category as far as Sears is concerned.
Our family had made many major Sears purchases over many years. More than three years ago we had a service problem with a Craftsman Lawn Tractor.
We were treated rudely and disrespectfully when attempting to get a resolution. Calls to the Sears Service Department,local store, managers, Customer Service, Corporate Customer Service and letters to Mr. Lempert did not resolve the issue. We have not made a Sears purchase in over 3 years and never intend to unless there is a major shift in how they handle customer service issues.
Sears does not care about the individual and they do not listen. This is the reason that they are in decline and will continue to decline until they decide to listen to the customer.
If not, I predict the demise of Sears. Look what happened to General Motors who treated their customers in a similar manner.
Sears review in Coopersburg, Pennsylvania: I am a handicapped woman who has a master protection plan and it has been a month since we reported
How is the customer humiliated if the employees post responses to their complaint? If anything it shows they are at least trying to communicate to you.
I don't know what world you're living in... a customer complains then an employee responding to it doesn't sound in any way humiliating...
Sears Repair----Uh as If!
Sears Maytag Washer
Sears review in Richmond, Virginia: Getting a part for a new refrigerator-absurd
Sorry to read about your misfortune at Sears. However, I have to ask...is it worth crying repeatedly over? Yeah, it's a tough situation but you have to fight through it and hopefully, you'll come out on top. But I do feel bad for you.
Sears has always played dirty and underhanded. (Hey, it's tough out there) Ever since I was a kid...I vividly remember getting the Xmas catalog and looking through everything. I would get so excited when I was looking at the video games. Sears deliberately superimposed pictures from actual arcade game screens and placed them in pictures for some video games. They did this for a few other mini-cabinet games as well. That was such and underhanded, dirty trick.
Sears has been doing dirty things like this for quite a long time
Sears ...terrible service!!
Beware of sears master card.
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The product is from sears worked on by sears techs affirmative action from my county finally came in and replaced it. Stating sears doesnt have the slightest idea what they are doing. Since I am handicapped and have nothing it was replaced for free
The question I have is is it a sears tech that was working on your furnace. If not why not.
Have you call sears repair or the manufacturer to get it fixed. It sounds like the repairman you had out to repair it was an independent contractor and not a sears authorized repairman. As for the repair service well sears techs are on their way out and are joining up with a new service that is also nationwide. A&E factory services.
It is a joint venture between sears and whirlpool. The techs have more phone numbers to get assistance and work with third party insurance also. They ran by a different division that they have to answer to. Their number is 1-800-905-9505.
They should be able to get you the service you need. As for the stores well even most techs avoid them. We prefer to go outside the store for parts we don't carry and order from our store only if we can't get the parts from local parts stores. We also carry a large assortmant of common replacement parts on our trucks but we can't carry everything.
I apologize for the treatment you received from the repairman that worked on your furnance. there are unfortunately some out there that aren't happy with their jobs and pass it on to the customer.
Sears has gone downhill & continues to... They have their employees post responses on complaint sites like these to humiliate the complaining consumer.
It is even worse when you complain in their stores to any management (they will publicly humiliate you), and their corporate complaint process is a complete waste of time.
Spend your hard earned money anywhere else but Sears...
Note: The story with the handicapped woman is par for the course with Sears. I will not be unhappy when they close their doors.