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Do Not use Sears for any repair service I've never dealt with so many incompetent people in my life! I just got off the phone after being transferred to 6 different Operators of which none could "solve" the issue. I bought a 5 year contract (don't ever buy a...
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Anonymous
#317157

Sears repairman can to my moms house to fix a built in microwave. He could not find the mounting screws so, i must be installed wrong.

He claimed that it voided the warrenty and took his $125 and left. I took me all of about 15 secound to find the mounting screws.

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#151949 Review #151949 is a subjective opinion of poster.
Service
Sears Repair

Honestly, we have traditionally had good experiences with Sears and our appliances. How disappointed we are in our current run around with Sears! Xcel energy kept turning off and on our power on 7/24/09. Unfortunately, that blew out the compressor on our Kenmore. ...
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Anonymous
#415806

OMg you guys are bunch of babies. So what if you had to wait for a 30 more mins.

Did that kill you. You guys are bunch of idiots and have no idea how these things work. Im a Independent contractor for sears and Lowes and let me tell you this that i my self work 85 hours a week. Because your idiots want us to come out to you for every little thing.

So, boohoo if i was 30 min late. Cry me a river. People like you made this soo hard for everyone.

American have become so lazy and CRY BABIES :cry that i changed my job just because of idiots like you. Something that i have been doing for 13 years.

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#151878 Review #151878 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1200

Sears in Albuquerque, New Mexico - Refrig broke for almost a month

around the first of july my refrig quit When I called to schedule appointment it was 10 days before tech could come. 2nd time another 10 days 3rd time another 10 days. washer/dryer okay i could of went to laundermat but refrig! had to eat 3 meals aday for almost a month out. nice not to cook but expensive and inconvient. i am really upset about this. think that a refrig should be a priority. I asked to speak to a supervisor and the lady who was scheduling appt. said super was on the line but I never heard a word from the super.
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#151693 Review #151693 is a subjective opinion of poster.
Loss
$650

SEARS delivery & installation but no installation!

Clicked "delivery & installation" when ordering new wall oven. However, wall ovens (even the site is all set with gas and electrical hookups) cannot be installed when delivered. When I called to set up installation after delivery occurred, was told it would be an additional $189. After two hours on the phone, and being transferred to 11 different people, was told I could pay the $189 and be credited for the "installation" part of "delivery and installation" ONLY if I paif the $189 for installation. I refused and DEBBIE HUNG UP ON ME The point is: NO WHERE during the order process was it disclosed installation would be an additional $189. Not until after the appliance was delivered and signed for could installation be scheduled. I have aksed that I be credited for the "delivery and installation" since this is deceptive, misleading, and fraudelent. I have not gotten a response yet.
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#151421 Review #151421 is a subjective opinion of poster.
Service
Sears Installation
Loss
$1081

We purchased Electrolux front loading washer/dryer on 6/6/09 at Sears Del Amo Center in Torrance, CA. We requested to install a RIGHT hinged door on the washer & a LEFT hinged door on the dryer. The delivery was scheduled on 6/30/09. On 6/30 they were delivered on...
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Anonymous
#65075

So sorry for your situation. We too are unhappy.

Purchased an expensive, for us, microwave that caught on fire while cooking a potato. Repairman said sensor error.. Sears denied this and said customer abuse due to the fact aluminum could have grown in the potato, (minerals I guess?) and we were supposed to stand in front of the microwave while in use. I thought that was dangerous!

They would only replace it for about a $100. discount after delivery and installation. Why would we want to pay for another one that could catch on fire with hidden minerals?

Sooo not happy. Have had cheap units that just cooked item beyond recognition but unit still worked!

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#151419 Review #151419 is a subjective opinion of poster.
Product
Sears Facility

Told me my Sears card had been cancelled.

Ordered a cabinet by phone, drawers pulled out and unfolded into little tables. Gave Sears card number. Got a letter five weeks later saying card had been cancelled due to lack of use. They could have phoned me back and asked for my Visa card number. They closed my account without telling me. The letter added just go to the nearest store and apply for another card. But my heart was broken. I really wanted that little cabinet. It was not an in-store item, it could only be ordered on the phone, and only during a certain time limit.
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Anonymous
#73023

the credit card services put me on check systems until I got it removed with steven sears attorney at sears holdings corporations hoffman estates Illinois.

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Anonymous
#64733

This happened to me with my Sears Mastercard i had for over 15 years!! The sorry place cancelled mine without even telling me!!

i will never shop sears again....i will spread the news on all blogs to Boycott SEARS

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#151131 Review #151131 is a subjective opinion of poster.
With Official Company Response

Sears worst customer service ever!

I got my refrigerator about 6 months ago. It started having problems and called. The repair man came and ordered a part that took more than a week to arrive. When he put the part it was worse. The refrigerator was completely ruined. Hundreds of dollars in food spoiled. Called again and took another week to come. Scheduled to come from 8am-noon. Arrived at 3 or 4pm. Ordered a part and now i have to wait 8 more days for them to come again. I complained but, the manager was very rude. They also hanged up on me 2 times. I called the National something and they said that they could not do anything. They are a horrible company.
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Anonymous
#73859

I had all the parts replaced and the delivery was on time after i spoke with steven sears attorney team on the comsumer help line

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SearsCares
Sears Response #62532

Dear Mariela,

I am sorry to hear about the unsatisfactory service you have experienced with Sears repair. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving this issue. If you can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (Mariela) in your email so we can reference to your case.

Thank you,

David V.

Senior Case Manager

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#150959 Review #150959 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1

Sears in Gary, Indiana - Ordered the wrong part

I went to Sears to order a cable for my lawn mower. The man order the wrong cable; when I took it back he wanted me to pay the shipping to send it back. It was his mistake, not mine. I believe your company needs to improve it's customer service. You need to have your employee's take workshops, or hold classes to improve the customer service departments. Your company used to be a well reputable one. In this ecomomy today customer service is very important in order to keep your old customers and gain new ones. As you well know, one complaint can lead to the loss of new possible customers. This incident happen at your Sear store in Grand Island, NE. Sincerely, Wanda Johnson
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#150947 Review #150947 is a subjective opinion of poster.
Service
Sears Shipping Service

Sears in Dallas, Texas - Kenmore refrigertor

I bought a Kenmore refrigerator 5 years ago for $1200.00 and this last sunday I had to buy another refrigerator. This time it cost me $ 1100.00. The man who picked up the old one, said get a repair agreement for the new one. They are not meant to last over 5 years now, not U.S. made. The refrigerator before I had for 20 years- Kenmore. I'm not rich, so why cann't they make them in the U.S. and made to LAST. There should be some recourse of bad companies making bad products. lurenda, wa
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Anonymous
#61594

This isn't just Sears . It's called planned obsolesence. Design them to ware out in 3-5 years ,

I hate to say it even though you paid for the features on your refridgerator the less features on an appliance the better. Simple math - the less that can go wrong. Most appliances today are over accessorized and built for style and appearance and not longevity or durability.

I don't know about the service agreement. Sometimes it's just better to pay the repairs as they come and put those service contract dollars in the bank.

Some of the things you can do is make sure the rear of refridgerator is well ventilated. If you have access to the commpressor coils vacum them once in a while. Make sure any air filters are kept clean. All this helps make for better air flow which helps keep things cooler. Heat is the number one enemy of your food and fridge.

Make sure the unit is on a protected circut and or a surge protector if possible-power surges AND outages can mess with the electronics and compressor on a fridge.

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#150939 Review #150939 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1100

My hardly 4 year old Sears riding mower made a small pop sound upon starting and would not turn over. Needing to get my yard mowed I called the Sears Home Repair people to get it running again. After waiting three weeks because you have to take a day off work for...
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Anonymous
#67805

why would you take paid time of for a frickin lawn mower? ITS A LAWN MOWER.

i cant believe you put up with that.

get your money back and move on. if you knew the battery was over priced and wouldnt fix the problem, why did you listen to him?

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#150795 Review #150795 is a subjective opinion of poster.
Service
Sears Repair