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We purchased Electrolux front loading washer/dryer on 6/6/09 at Sears Del Amo Center in Torrance, CA. We requested to install a RIGHT hinged door on the washer & a LEFT hinged door on the dryer. The delivery was scheduled on 6/30/09. On 6/30 they were delivered on...
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Anonymous
#65075

So sorry for your situation. We too are unhappy.

Purchased an expensive, for us, microwave that caught on fire while cooking a potato. Repairman said sensor error.. Sears denied this and said customer abuse due to the fact aluminum could have grown in the potato, (minerals I guess?) and we were supposed to stand in front of the microwave while in use. I thought that was dangerous!

They would only replace it for about a $100. discount after delivery and installation. Why would we want to pay for another one that could catch on fire with hidden minerals?

Sooo not happy. Have had cheap units that just cooked item beyond recognition but unit still worked!

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#151419 Review #151419 is a subjective opinion of poster.
Product
Sears Facility

Told me my Sears card had been cancelled.

Ordered a cabinet by phone, drawers pulled out and unfolded into little tables. Gave Sears card number. Got a letter five weeks later saying card had been cancelled due to lack of use. They could have phoned me back and asked for my Visa card number. They closed my account without telling me. The letter added just go to the nearest store and apply for another card. But my heart was broken. I really wanted that little cabinet. It was not an in-store item, it could only be ordered on the phone, and only during a certain time limit.
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Anonymous
#73023

the credit card services put me on check systems until I got it removed with steven sears attorney at sears holdings corporations hoffman estates Illinois.

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Anonymous
#64733

This happened to me with my Sears Mastercard i had for over 15 years!! The sorry place cancelled mine without even telling me!!

i will never shop sears again....i will spread the news on all blogs to Boycott SEARS

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#151131 Review #151131 is a subjective opinion of poster.
With Official Company Response

Sears worst customer service ever!

I got my refrigerator about 6 months ago. It started having problems and called. The repair man came and ordered a part that took more than a week to arrive. When he put the part it was worse. The refrigerator was completely ruined. Hundreds of dollars in food spoiled. Called again and took another week to come. Scheduled to come from 8am-noon. Arrived at 3 or 4pm. Ordered a part and now i have to wait 8 more days for them to come again. I complained but, the manager was very rude. They also hanged up on me 2 times. I called the National something and they said that they could not do anything. They are a horrible company.
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Anonymous
#73859

I had all the parts replaced and the delivery was on time after i spoke with steven sears attorney team on the comsumer help line

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SearsCares
Sears Response #62532

Dear Mariela,

I am sorry to hear about the unsatisfactory service you have experienced with Sears repair. My name is David and I work for the Sears Cares Team. We would like to assist you in resolving this issue. If you can contact us at searscares@searshc.com so we can further discuss your concerns. Please include your screen name (Mariela) in your email so we can reference to your case.

Thank you,

David V.

Senior Case Manager

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#150959 Review #150959 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1

Sears in Gary, Indiana - Ordered the wrong part

I went to Sears to order a cable for my lawn mower. The man order the wrong cable; when I took it back he wanted me to pay the shipping to send it back. It was his mistake, not mine. I believe your company needs to improve it's customer service. You need to have your employee's take workshops, or hold classes to improve the customer service departments. Your company used to be a well reputable one. In this ecomomy today customer service is very important in order to keep your old customers and gain new ones. As you well know, one complaint can lead to the loss of new possible customers. This incident happen at your Sear store in Grand Island, NE. Sincerely, Wanda Johnson
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#150947 Review #150947 is a subjective opinion of poster.
Service
Sears Shipping Service

Sears in Dallas, Texas - Kenmore refrigertor

I bought a Kenmore refrigerator 5 years ago for $1200.00 and this last sunday I had to buy another refrigerator. This time it cost me $ 1100.00. The man who picked up the old one, said get a repair agreement for the new one. They are not meant to last over 5 years now, not U.S. made. The refrigerator before I had for 20 years- Kenmore. I'm not rich, so why cann't they make them in the U.S. and made to LAST. There should be some recourse of bad companies making bad products. lurenda, wa
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Anonymous
#61594

This isn't just Sears . It's called planned obsolesence. Design them to ware out in 3-5 years ,

I hate to say it even though you paid for the features on your refridgerator the less features on an appliance the better. Simple math - the less that can go wrong. Most appliances today are over accessorized and built for style and appearance and not longevity or durability.

I don't know about the service agreement. Sometimes it's just better to pay the repairs as they come and put those service contract dollars in the bank.

Some of the things you can do is make sure the rear of refridgerator is well ventilated. If you have access to the commpressor coils vacum them once in a while. Make sure any air filters are kept clean. All this helps make for better air flow which helps keep things cooler. Heat is the number one enemy of your food and fridge.

Make sure the unit is on a protected circut and or a surge protector if possible-power surges AND outages can mess with the electronics and compressor on a fridge.

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#150939 Review #150939 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1100

My hardly 4 year old Sears riding mower made a small pop sound upon starting and would not turn over. Needing to get my yard mowed I called the Sears Home Repair people to get it running again. After waiting three weeks because you have to take a day off work for...
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Anonymous
#67805

why would you take paid time of for a frickin lawn mower? ITS A LAWN MOWER.

i cant believe you put up with that.

get your money back and move on. if you knew the battery was over priced and wouldnt fix the problem, why did you listen to him?

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#150795 Review #150795 is a subjective opinion of poster.
Service
Sears Repair

Again sears very bad

ok here we go again now fridge # 2 from sears outlet in fall fiver mass in my praovious post i had a fridge that went bad and i lost over 300 in food and meds and sears gave me 150 after the last post so sears repair came and fixed the problem and it broke again so i went and thay gave me a new one and ghess what yes thats right after 24 hours again after 24 hours it broke yes a new fridge broke after 24 hours so do i recomed sears outlet to my dog *** no and again i am out over total over $900 we will see how many more suckers like me will go to sears outlet on 133 mariano s bishop blvd in fall river ma and the phone # is 508 646 0054 cuz if thay do go u just might get my old busted up fridges
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#150726 Review #150726 is a subjective opinion of poster.
Service
Sears Repair

Sears in Westwego, Louisiana - Zero turn mower

We also had a no show tech...only we were told they would show up between 8am and 5pm! no call, no excuses...after numerous calls to service, they contacted us a day later/tech showed up, didnot even turn off his truck,left his door open, walked up, looked at mower and said oh, i cannot fix this, it needs parts! well, after yet another 2 weeks waiting on parts and tech it still was not fixed. well, we finally got one source on phone , after alot of argueing and hanging up on many people, they finally agreed to replace...did i mention that the mower was only 40 days old and we paid over 6000 dollars for it?! well, new mower came today and guess what, it is covered in metal shavings and makes a rattling sound when turning...back to service dept again on a mower we havenot even used yet...jackie assures us that we are able to use until repair can be made.. we'll see!
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Anonymous
#61167

I know Sears likes to repair appliances and powered lawn equipment or at least try . But theoretically with a 90 day return policy they could give a new one .

So I understand you they gave a loaner with metal shavings while they are repairing your brand new mower ?

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#150687 Review #150687 is a subjective opinion of poster.
Loss
$6000

Sears Home Maintenance - No Show!

I had a Sears washer maintenance scheduled between 8am to noon today. The technician did not show up and did not call. At 12:15pm, I contacted Sears's customer service to check and was assured someone will call me back soon to reschedule for a later time today as the technician is running late. I heard nothing and around 2pm, sent an e-mail complaint to Sears's customer service. At approximately 3pm, I received a call from customer service and was reassured someone will call me (this time he said within 15 to 20 minutes) to reschedule the visit to a later time today. It is now 4:40pm and I have not been contacted by the elusive technician. I understand that appointments can run late but there is no excuse not to contact customers to keep them informed and waste their time waiting!
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Anonymous
#61275

To Onecare,

My name is Brian and I am part of the Sears Cares escalations team. I’m sorry to hear about this issue with the service on your washer. We would like the opportunity to look into this and make sure this service gets completed. At your convenience, please contact my office at searscares@searshc.com so that we can resolve this. When you have a moment, please send an email. Please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (Onecare) for reference to this issue and we do look forward to talking to you soon.

Thank you,

Brian J.

Senior Case Manager

Sears Cares

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#150526 Review #150526 is a subjective opinion of poster.

Sears in Little Rock, Arkansas - The Rebate Check

The end of Dec.2008, I bought all new Sears appliances, totaling $4000.00. I was promised a 10% rebate. After many phone calls and threatening to call the Better Business Bureau, I finally got my rebate check today 6/23/09 for $65.00. I am never falling for that **** again. Sears can kiss my *** and my business good-bye. I also had Sears re- model my kitchen. What they didn't tell me is, they don't do tile work so my backsplash had to be do be done by someone else and was extra. They installed my garbage disposal but I had to hire an eletrition to hook it up. Mary from Ark.
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#150370 Review #150370 is a subjective opinion of poster.