Sears Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
Sears rebates not honored
Sears does not honor rebates for appliances. I purchased a dishwasher and a refrigerator totaling $2,100 on the same day. Both had rebates associated with them, but because I used zero financing on the purchase of the refrigerator, they would not honor the installation rebate of $99.00 for the dishwasher. When I called about the "processing" status of the rebate 60 days after submitting it, I was to it did not qualify for the rebate because of the zero financing for both products even thought I paid for the dishwasher in 30 days. I will never shop Sears again.
Sears Sells Unreliable Vacuum Cleaners
We bought a vacuum cleaner and paid for a 5 year warranty from Sears. We have owned the machine for 3 years. We have had to take it in to be repaired 4 times. The last time, we had to haul the machine 50 miles round trip because the local service center closed, the local store wouldn't accept it and didn't tell us there were any closer places we could drop it off. They refused to repair by mail. When we went to pick up the vacuum the 4th time, we heard an employee say he had to go to the store 2 miles from our home to get something. Why couldn't he have dropped off our machine so we wouldn't have to drive? Don't bother to contact the home office in Chicago. The staff there has no power to obtain satisfaction or respond in any meaningful way. All they do is apologize and say "thank you for shopping Sears".
I'll try. to keep it short. I needed more freezer space. Sears had a sale of freezers so I found a nice 15 Cubic square foot one and purchased it. The saleswoman was awesome and I figured I'd pay to have them deliver it cause I somehow doubt that I could...
Fed up with Sears at Spring Hill Mall
We are purchasing a new home and are in need of a new fridge, dishwasher & 32" HDTV. There was no other people in the appliance area. We were there for 10 min. looking and not one salesperson approached us. We noticed at least 3 sales people who were just hanging around and we totally ignored. This is not the first time that this has happen at this store. I'm fed up with Sears and this store blew it because I went to the Best Buy across the street and purchased all 3 items a total of $3200. Sears loss.
We purchased a JennAir stove and Protection Agreement from Sears. In June 2009 we had a problem with the touch panel, a service technician came out, identified the problem and ordered a replacement part. So far so good. When the part hadn't arrived by August we...
Sears review in Spring Valley, California: Inconsistent Information on Warranty & Bad Service
Our 2-year old Kenmore refrigerator stopped working (as in, it didn't keep anything cold). It took multiple phone calls and 5-weeks to get Sear's to fix it - and this is after we took 4 days off of work and spent almost $600 with another repair company all because there customer service agents gave us wrong information almost every time we called. My husband noticed that our 2-year old Kenmore refrigerator was no longer cold, so I called Sear's to have someone come out and take a look. I was informed that our warranty had expired after a year, and that a service call would be $70 plus and we would be responsible for all parts and service. I was also informed that the $70 service call would not be applied to parts. And, it would be a week before they would come out. It didn't make sense to wait a week, or to pay Sear's $70 when another company would come out and look at the fridge for $30 and apply that to any parts and repairs. The company I called came out the next day, and looked that the fridge. They told us the the problem was one of two things - either our relay or the motor. They ordered the parts for the relay and came back the next day. It turns out it was the motor, which sot $1,500 to repair. Since the fridge only cost us $700, making the $1,500 in repairs didn't make any sense. It also didn't make any sense that the motor would run out after only 2 years. The repair guys says that motors are usually covered for 5 years, and that I should try calling Sear's again. So I called Sear's, and it turns out that we DID have warranty coverage after all. The gentleman I spoke to seemed very nice, and worked with me for about an hour to get this "resolved". He told me that I would not pay more than $120 out of pocket, no matter what was wrong. The money I had already spent with the other company was lost, but at least there was a chance that we could still get the refrigerator fixed. I felt much better after my call with him, and thought that things would get better. I was upset that we had to wait a week - they only had 1 person servicing our area, and that is the earliest he could get out. I was told that the service repair guy would be there between 8:30am-12:30pm, and he would have the parts with him. The repair guy that came out was very nice, but he didn't show up until after 4:30pm. He ordered the parts and made an appointment for a week later. (Just to clarify, we are now in week #3 with no refrigerator....) The parts arrived, but the repair man did not. I was told that he would be there between 8:30am-12:30pm, and that he would call 30 minutes before arriving. At 12:30pm I called their Customer Service line and was told that there was no appointment on record. After being on the phone with them for 30 minutes, they said that it was my fault becuase I did not call and make an appointment. I said that I didn't know that I needed to - the repair man had stood in my kitchen, on my phone, and made me an appointment. They said that they would reschedule that appointment and he would be out later that day. When he finally showed up - just after 3pm, he notified me that they had delivered the wrong part. He called to have the new part ordered, and said to call him when it arrived. When the parts arrived, I called to make my appointment. The Customer Service person I spoke to said that they had no record of me being a refrigerator from Sear's. I told her not only had we bought the refrigerator, but the Service Man had been out to our house multiple times at this point. She told me that her computer had no record of it. After about 20-minutes, she was able to locate our "file". Not sure wha the problem was, but yet another problem with Sear's. Since they only service our area Tuesdays and Thursdays, we had to wait a few additional days once the parts arrived to have the fridge repaired. After almost 5 weeks after the refrigerator stopped working, we finally had it fixed. Although it is keeping our food cold, the motor is so loud that it is hard to have a conversation in the kitchen. They have told us this is "normal".
I ordered four kitchen appliances from Sears at West Edmonton Mall in Edmonton, Alberta, Canada when we were having custom kitchen cabinets built - the cabinet maker required measurements of appliances up front. Not until we were ready for our appliances to be...
Sears bad service, has too much business
10-8-09 paid sears good money to fix dishwasher 10-10-09 sears came out to look at dishwasher, could not fix. Had to order parts. 10-17-09 had to wait a week, even though parts showed up in a few days. Could not fix again even though the problem on what was wrong was reported 10-8-09 and a second time on 10-09-09. 10-24-09 want to come back a third time to attempt repair. Sears repair said they close at 4:30 and can not help anyone who is lucky enough to have a job that does not get home until 5:30pm Sears must be doing very well and has too much business to have to come back three times to repair something they already knew what the problem was on day 1. It seems in this down turned economy that sears does not care much as they can afford to work when ever they want and how ever they want. Their attitude is for anyone who does not accept their *** service to go somewhere else. Well I am, and since I am the paying customer, my money comes with me. Sears seems to be doing so well that they do not care about the customer base.
Summary: We bought a fridge and the delivery was rescheduled three times. After numerous complaints to Sears, they promised – TWICE – to send us a refund. It never came. ================== Details: (Day) (Date in YYMMDD format) (Time) (Number Called) (Incoming or...
Sears Delivery Service
Sears Auto Centers
Decent mechanics, horrific customer service. Had a wheel alignment job done on my Jeep two days ago (October 13). Their website promises a "before and after" printout of the work, but the Bedford Avenue location in Brooklyn couldn't give me one. One of their "Account Specialists" proceeded to give me a million reasons why I couldn't get a print out, broken printers, etc. Also, the job took three times longer than promised. Mechanics did a decent job, but left grease all over my White car. Do yourself a favor, go somewhere else for your tire and suspension needs.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Sears? What happened? What can we help you with?