Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears Kenmore Oasis washer made to be fixed repaired 3 times in 2 year

Do not purchas an Oasis Kenmore washing machine.The company makes their money off repairing them.It has a computer board on it that likes to go out.I'm having my 3rd repair on it since I bought it. Bought it 02/17/2007. I could have put some money towards a cheaper model washing machine and have a better washing machKine, I bought a used whirpool washing mashing that worked for 15 years without any repairs. Just because the washing machine is expensive and it is bought at a well known store does not mean the product will work well. I think the main objective of this company is to make money on repairing the product. They don't care that you are a happy consumer and are satisfied with the Kenmore Washing Machine you bought.
View full review
2 comments
Anonymous
#87925

RE: OASIS from Sears in Cornwall, Ontario.

I will not be back with my business, and will discourage others, unless Sears honours their promise. to fix my washer.

1. I called the Sears number given on the recall notice and was told that although my washer had the same symptoms that warranted the recall, my model and serial number weren't covered. I was referred to local Sears store Parts & Service.

2. Parts & Service said they only know what Whirlpool tells them and suggested calling Whirlpool.

3. I called Whirlpool and was referred back to Sears.

4. After several transfers and dropped calls a representative of Sears told me that if the problem was the same as the recalled washers the repair would be covered by Sears.

5. Sears sent a repairman who confirmed that the problem was the control board as in the recalled washers. He didn't have the part but said he'd have it in 2 days. He called 3 days later to say Sears would not honour their promise and that I'd have to call them.

6. I called Sears and was told they didn't know the person (whose name I gave them) that made the promise, nor did they have a record of the call. They promised to call back.

7. I went to the Sears store in Cornwall, Ontario and was able to find the name of the "unknown" employee in the database as well as a record of my call.

8. Sears later called (careful to not leave a name) leaving a message telling me the promise to fix the washer was a mistake and the part and repair would not be covered.

9. I have informed the local Sears sales people about this corporate representative who will make a bonus for sluffing me off, at their expense. Because although the salespeople are quite nice and helpful, Sears can not be considered a source of trustworthy product nor service and support.

10. I of course will not be back with my business, and will discourage others, unless Sears honours their promise.

11. If anyone else is doing something about this issue, feel free to write: dearteacher@cogeco.ca

Anonymous
#79145

Nah, I can ASSURE that ANY manufacturer tries their best to design a machine that will be trouble free. There is ZERO profit for the manufacturer in the repair business. That's all handled by independent contractors and is a HUGE expense to the manufacturer.

I own the same machine as you, and we had the board replaced as part of the recall. Fortunately the machine has performed without any other problems, and is used heavily.

I was however VERY disappinted recently when I had annual service (Sear's maintenance contract) and found the interior works of the machine is HEAVILY rusted. The repairmen assured me I would be having problems with the machine down the road and encouraged us to be SURE to maintain our maintenance contract.

I also have found their is a law firm that is collecting information in consideration of a class action law suit. Just google it and you can sign up to participate.

Hope that helps and good luck,

Wes

View more comments (1)
Review
#157488 Review #157488 is a subjective opinion of poster.
THIS IS A LONG ONE!!! I have never been lied to by so many customer service people from one company! Beware the on-line 'Bait and Take' strategy Sears employs when ordering on-line. Remember...once you click 'pay'...Sears has your money, and they set the policy of...
View full review
1 comment
Anonymous
#73542

I'd report them to the local Better Business Bureau or even a Federal Agency like the Federal Trade Commission since Sears is a national company operating across state lines.

I'd also call the bank your account is on and for informational purposes ask how long a credit should take and see if there is such a thing as a pending transaction.

As far as availability many times at Sears it shows as available because the computer can't differeniate between a display model or new in a box.

Good Luck , Keep after them.

Review
#157360 Review #157360 is a subjective opinion of poster.
Loss
$159

Sears mistake now I pay for it

Bought over ten thousand dollars worth of appliances guess this was not good enough to be treated as a decent customer put one item on defer do not pay for 15 months . sounded great no taxes payed no fees for 15 months .to my surprise a bill the next month demanding payment called store and card service,even with my bill in hand both tol me what I had signed up for was something else. my bill says do not pay nothing for 15 months . I guess this means some thing else to sears. no satisfaction for two years now .to ad insult to injury they delivered my 1700 dollar dishwasher smashed to peices this was the gold delivery package where they are to unload the box ect. a forklift had clearly punctured the box and dishwasher but still delivered it and tried to leave without unpacking the damaged dishwasher. the pallet they brought it on left wood chips all over my kitchen.back and forth with card service which is owned by chase thats another story and now my account is in collections with another company.WOW Still trying to clear things up its been two years back and for .This is sears new customer service . buyer be ware
View full review
1 comment
Anonymous
#72604

Take them bastards to court! Thats no small claims either... Do not settle out either.

Review
#157213 Review #157213 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$50000
purchased all kenmore appliances from sears. the glasstop stove is a piece of junk -- the burner areas are all scratched -- although I used the recommended cookware and cleaning procedure. refrigerator is basically falling apart after 4 years. The door shelves are...
View full review
5 comments
Anonymous
#1733232

Lowes, as I found from owning apartment buildings, is the first and last shopping stop for appliances with a huge selection from economy to upscale EVERYTHING. Home Depot doesn't really appear to even attempt at competing with Lowes regarding applicances - no criticism of Home Depot at all - they're also so very awesome in all other categories. Also, Lowe's has usually given me excellent service in the SW Denver Metro area (Littleton, CO).

View more comments
Review
#156671 Review #156671 is a subjective opinion of poster.

Sears sucks!!!!

Beware this is a long one!!! The whole thing started more than two months ago. When we realised the microwave in the house that we had just moved in was not working. We had to call Sears to get an appointment. We got an appointment for like a week after. The technician came and decided the the whole panel needs to be replaced. So he ordered the parts which took 10 days to reach and thus a second appointment was set a few days after it reached. Technician came the second time to tell us that the part he had ordered was not enough but he has to order more parts and this time he is going to make sure it a '2 day delivery'. Like that was going to happen...It took another 8 days to reach us and thus a third appointment was set for a few days after that. Third time he was a NO SHOW. When I called Sears to tell them that I had taken those 4 hours off from work so my microwave gets fixed, they said its not their issue. According to their (unpublished) rules the technician need not call for 2 1/2 hrs even after the appointment time to tell us that he is not going to make it. A call to sears to complain did not help. The people I spoke to were very rude and did not care what I had to say. All they said was 'sorry' in a 'don't care voice. A fourth appointment and again a 'NO SHOW' I want to take some legal action against them, seriously sue them so bad that this does not happen to another consumer. DID I FORGET TO SAY THAT THIS WAS ALL ON A NEW MICROWAVE NEVER USED. SINCE IT WAS BOUGHT 3 MONTHS BEFORE WE MOVED IN...IT COULD NOT BE REPLACED.
View full review
Review
#156404 Review #156404 is a subjective opinion of poster.

Sears review in Calgary, Alberta: Granting wishes contest problems entering

I have tried numerous times to enter the contest, but it asks you to type the number letter combo that indicates that it's a person entering and not a machine. Every time I type the code and hit submit, it brings up another code to enter. It will continue to do this all day if you have the time to sit and play it's *** game. You will never be entered into the contest however, I guess that's how Sears saves money. This is not the first time I have been frustrated by a company contest that will not let you enter.
View full review
4 comments
Anonymous
#1079783

You win, it is clear I have been denied entry

Anonymous
#1079778

Why can't I enter????

Anonymous
#1079775

why can't I enter?????

Anonymous
#69763

Went and signed up just not without any issue.

View more comments (3)
Review
#156226 Review #156226 is a subjective opinion of poster.

Sears service dept.

My wife called sears service department 1 month ago regarding our washer. The washer wouldn't spin or drain the water in the tub. After 2 weeks a serviceman came to our house to find out what the problem was. After looking at the washer he said he needed to order a part and it would be a week before the part would be here and another week before he would be able to install the part. After waiting around on the serviceman 2 weeks later, or should I say 2 weeks and 5 days later to install the part, now the washer doesn't stop washing when I open the door and the washer will not spin. The washer is still under warranty for 2 more years. I will not buy from Sears again!!!!!!!!!
View full review
Review
#156122 Review #156122 is a subjective opinion of poster.
Loss
$600

Sears Auto forgot to bolt the rear shock to the jeep

I'm now a part of the boy-cott sears auto club also! My dad brought his jeep in to have new shocks put in and the mechanic must have stepped out to smoke something because he forgot to bolt up the rear passanger side shock and now 2 years later I get under my dads truck and see the shock hanging there, threads on the bolts in-tact nuts no where to be found, shock half worn through from rubbing on the exhaust. After this incident I'm avoiding sears auto at all costs and will tell everyone I talk to to do the same!!! If you wan't it done right sears is not the place to go!!
View full review
2 comments
Anonymous
#143898

wait. . . what??? Your dad had the shocks replaced 2 YEARS AGO!!!!

I'm sure the vehicle has been driven plenty of miles since then.

I could understand being pissed off if you noticed the shock was improperly installed (heck one would even feel a bad ride) not too soon after the service. But seriously?!?! Blame Sears NOW for something that was done 2 YEARS AGO!!!

Anonymous
#82605

ok lets see stop buying at sears because some *** forgot to put a bolt in? how about not letting that man ever work on your car.

did you ever think thats some of the other guys maybe really good at fixing cars and have family's to feed. why is it that everone boycotts the company rightaway...

View more comments (1)
Review
#156080 Review #156080 is a subjective opinion of poster.

Sears review in Estevan, Saskatchewan: Calling me

I am getting very sick of the phone calls I am getting from your automated machines, its *** and if you dont stop i will report Sears for harrassing me. business's like you make people wish they have never purchased anything from you, and I will say I will NEVER EVER buy a single item from Sears again. If i had wanted extended warranty I would have bought it, and getting phone calls 2 or 3 times EVERY day is sickening, I hope EVERYONE stays away from Sears and you all go broke and lose your jobs, get a life ***
View full review
1 comment
Anonymous
#79612

get a real job *** head!!

Review
#155946 Review #155946 is a subjective opinion of poster.
Loss
$1

Sears store 1494

I willnever shop at sears again i was treated badly for a employer by the name of becky. She called me a *** nevee in my life was I treated so badly she disrespected me and my sister. They said they would handle the matter and she is still working there so I guess they didn't do anything about it she should be fired. If did something like that I know I would be she followed us all over store making threats. I plan to call sears executive and talk to them of this matter a disgrace never shop there again
View full review
Review
#155819 Review #155819 is a subjective opinion of poster.