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Sears Lawnmower Service Scam

On 04/13/09 I had Sears Home Repair come to my home to service my riding mower which is just entering its fifth year; naturally my extended warranty had just expired. I was told that I needed a new battery, new starter, and a newly rebuilt engine. The engine alone would cost $1600; this was more than I had originally paid for the mower itself. The problem with the engine was that it needed a new governor and Sears does not repair engines; they only replace them. The "technician" told me that I had to pay $105 for the service call, but he would give me a $99 credit towards the purchase of a new riding mower from Sears. Oddly, this $99 credit was good for only two weeks and could not be used at outlet stores or on sale items. I searched around my area and found a gentleman who does small engine repair. He picked up my mower, repaired the engine, replaced the blades, changed the filters and spark plugs and returned it to me for $330. Sears doesn't fix anything, they simply want to sell you another product.
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1 comment
Anonymous
#56623

Sears probably doesn't hire enough qualified technicians to do non tune up type repairs.

And Sears probably only wants jobs that can be done quickly so they can do more.

I worked in the stores but you'd be shocked how many customers wound up getting new items that were supposed to be repaired because the service dept didn't have anyone qualified to repair the item. Treadmills,pumps,weedwackers: all these items had repair warranties.

Sears has also been purging the experienced employees including repair techs. The also contract out alot more to companies like A & E Factory repair service.

It's ashame you bought the warranty because if 330 is the largest repair going into the 6th year you probably would have paid less for rountine repairs out of pocket.

They want you to buy new alright but it's not a new tractor.They want you to buy a new tractor AND a warranty.

Review
#147928 Review #147928 is a subjective opinion of poster.
Service
Sears Repair

Sears Kenmore Range 790.4657

Burner switch stuck on high 2 months after warranty expired. 6 months later - Now 3 of 4 burner switches are stuck on high. When the last one goes out, the whole piece of *** goes to recycle. Less than 3 years old. Does the design team know by how many switches they sale @ $25.00 each. That $100.00 towards a new stove that will not be purchased at Sears for sure. They do not stock the switch at the service center so you have to order it and then you have to pay for shipping also. I though the auto industry was the only ones making profit on saling parts. Sears - Never again
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1 comment
Anonymous
#67806

"I though the auto industry was the only ones making profit on saling parts." theres a markup on everything from everybody....its business.

Review
#147875 Review #147875 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$600

Sears in Lebanon, Missouri - False advertising and deception

Type your review hereOn 4/11/09 a Sears2Go.com ad came out listing a 1468pc. tool set and storage combo model # CO505 for $494.99. On 4/13/09, the last day of the sale I tried unsuccessfully to buy it for this price. I was told it was an error and the price would not be honored. On 4/14/09 the price on Sears2Go.coOn 4/11/09 a Sears2Go.com ad came out listing a 1468pc. tool set and storage combo model # CO505 for $494.99. On 4/13/09, the last day of the sale I tried unsuccessfully to buy it for this price. I was told it was an error and the price would not be honored. On 4/14/09 the price on Sears2Go.com was changed to $549.99. I emailed them to see if this was another mistake but got no response. On 4/15/09 I tried again to buy it but they would not deliver on the price. I contacted PriceMatch Sears who said they would not honor the price. On 4/15/09 I received an email from PriceMatch that stated after reviewing my emails they determined a Sears2Go pricing error occurred. They apologized and instructed me to place my order, respond to the email with the confirmation number, and a price adjustment would be made honoring the ad. After placing my order on 4/16/09 and emailing them back I received another email on 4/17/09 stating the order had been cancelled and the offer had been retracted. However, as of 4/18/09 my money has not been returned. They stated pricing errors were rare and unintentional but posting 5 different prices on that web site in one week is not rare and emailing me stating I could buy it at this price was not unintentional. They are practicing false advertising and taking my money for a product they do not intend to deliver.m was changed to $549.99. I emailed them to see if this was another mistake but got no response. On 4/15/09 I tried again to buy it but they would not deliver on the price. I contacted PriceMatch Sears who said they would not honor the price. On 4/15/09 I received an email from PriceMatch that stated after reviewing my emails they determined a Sears2Go pricing error occurred. They apologized and instructed me to place my order, respond to the email with the confirmation number, and a price adjustment would be made honoring the ad. After placing my order on 4/16/09 and emailing them back I received another email on 4/17/09 stating the order had been cancelled and the offer had been retracted. However, as of 4/18/09 my money has not been returned. They stated pricing errors were rare and unintentional but posting 5 different prices on that web site in one week does not seem rare and emailing me stating I could buy it at this price was not unintentional. They are practicing false advertising and taking my money for a product they do not intend to deliver.
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2 comments
Anonymous
#59908

Sears 2 Go is privately owned. Has nothing to do with regular full line stores.

Think of it as online dealer stores.

Full line stores will not honor dealer store pices and vice versa. Dealer stores set their own prices and can shange so at will.

Anonymous
#56997

REPORT THEM TO THE BETTER BUSINESS BUREAU

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Review
#147783 Review #147783 is a subjective opinion of poster.
Loss
$549

Sears Kenmore Front Loading Washer Door gasket leaks water all the time.

I have purchased 2 expensive Kenmore frontloading washers over the past 6 years and both developed serious problems with leaking door gaskets. The warranty repair service argues with you that it must be due to some kind of abuse, but I do maybe 3 or 4 loads of laundry a week total and use the machine according to the directions, The gaskets in two washers have failed and leak a lot water which has damaged the ceiling of the room below the laundry room. The handle on the dryer broke off, but that is only a minor irritation compared to water leaking everywhere from 2 different expensive washers. I would never buy another Kenmore washer.
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3 comments
Anonymous
#288734

the water leak out of the door on my front loader is a pain in the gas buy trying to finr

e a way to solve it.

Anonymous
#82607

I that case don't buy whirpool, maytag, frigidire, eletro, they all use the same parts and made by the same company. i'll guess you'll have to wash your cloths by hand...

Anonymous
#76651

I have had the same problem with mine. The repair men have always told me that I have done mothing wrong.

Its the problem with the gaskets themselves. I have had mine repaired twice in 6 months.

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Review
#147622 Review #147622 is a subjective opinion of poster.
Loss
$1300

Sears disability insurance sucks

i had a sears card for years paid my account on time and in full, i was in a accident and could not work after months and even over a year i and many many doctor visits and numerous spine surgeries later finally convinced the sears insurer ( Allstate owned by sears ) to pay off my account, it was a total nightmare to complete, after they paid off the account they continued to charge me ins. premiums, un-beknown to me was not smart enough to check, after awhile i got a bill for for past ins prem, and late fees, i called and they told me i had to cancle the ins. so i called allstate and canceled the in. i also canceled my sears card, the allstate ins. cont. to charge me fees for ins and late fees in the tune of 600.00, i am totaly disabled and cannot work. so final straw was for me to include them in bankruptcy proceedings. to *** with sears and allstate.
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Review
#147520 Review #147520 is a subjective opinion of poster.

Sears in Peoria, Illinois - rude manager

Just spent over $2000 in the store 2 weeks ago and was showing online rebate not available.Went to store to be tod by manager that associate told me wrong and I told her,as she was rude in her manner,I would never buy from Seaars again.Her response to that was to shrug her shoulders and give me a snide look.By the way the associate was right and got it taken care of but I won't deal with a business who allows their management to treat people that way.I was shrugged off and believe it to be that she thought I didn't count because I didn't look like I had enough money to be important.Thank you Franco for treating me with respect.The manager's name was Karen.
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Review
#147462 Review #147462 is a subjective opinion of poster.
Service
Sears Manager

SEARS CUSTOMER SERVICE IS UNBEARABLE

I bought a Sears Washer at the Shawnee Ok. They told me that it would work fine in an RV. I have talked to over 25 people and not one of them told me it would not work in an RV. Until today. The store manager told me that they don't install in RV's. I have lost time at work and waited two weeks for them to send the right part for this. On top of that the Store Manager was unconcerned about my problems. And he threatned to kick me out of the store when I told a woman to think about it before she purchased anything from Sears.
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1 comment
Anonymous
#57876

Alot of Sears locations will install in RVs or boats but there's usually no warranty if done so .

Since there would be no warranty with Sears I would just go elsewhere for installation .

And yes they should of told you in advance that Sears doesn't install washing machines in RVs. And they should''ve told you why wether it be specs or warranty.

Review
#147395 Review #147395 is a subjective opinion of poster.
Loss
$1184
Last March I purchased a Top Of The Line Sears Craftsman Garden Tractor. When it was delivered it was just dumped in the garage, one week later they had to come for service because the tractor did not run nor could you even move it. Two months later there was a problem...
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2 comments
Anonymous
#302204

Sears does not value holding onto their customers with good service for their products. It may be due to their purchase by K-Mart.

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Review
#147250 Review #147250 is a subjective opinion of poster.
Loss
$2500

Sears in Cumming, Georgia - Saers can't identify the part in my washer.

After waiting for 7 1/2 hours foe the repairman to arrive he couldn't identify the part that needed to be replaced. Sear Parts says that none of the tags labels or serial numbers match anything in their inventory. They charged my credit card $70 and left without even ordering the proper parts. When I called the 800 number back I was told that nothing could be done until Monday as the "Special InvestigationTeam" was already closed. In my opinion Sears' Warranty & Repair is a ripoff. I've paid thousands for the appliances and service agreements and now they can't do a simple repair.
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Review
#147194 Review #147194 is a subjective opinion of poster.
Service
Sears Repair
Loss
$1

Sears should just go under like all the other corporations

I have been a card holder for sears since 04 and have had nothing but total caos with dealing with them I dont know why I kept going back for more maybe its the thrill of beating a dead horse they finally pissed me off to the point where I said ok thats it I'm done so my acc. is paid off an my card burned in the fireplace my last deal that put me over was I ordered a mechanic utility cart over a month ago from my neighborhood sears store was told and confirmed it would in on 4/2/09 for me to pick up they even said we will call you so the day was getting late an still no phone call so I called them they said oh we tried to contact you your cart is ready for pick up I asked them who did you call cause it wasnt me so I asked what number did you call after they said the number it wasnt even close to being my number but yet my right one is in the account info are the idiots or what well I get there an the loading people said yor box is on the truck still i said I called an someone in the office told me it was ready for pick up and he replied no havent got to it yet then I said well can you find it since I have been waiting already atleast 15 mins his words were duh I cant find it so to finish this it wasnt on the truck period an after promising me of my delivery date would not be in til 4/26 an then they couldnt be sure so thats it Ive had enough of their *** s%$t
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2 comments
Anonymous
#61368

LOL... I agree...

it's known as the ENGLISH language.... LEARN IT!

Anonymous
#58608

www.dictionary.com

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Review
#147102 Review #147102 is a subjective opinion of poster.
Loss
$319