Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears review in Council Bluffs, Iowa: Interest rate scam 35%

My wife and I had gotten a Sears card to help reestablish credit. We ran up $2800. making 18 payments of $100 we got a bill for interest $667. THAT IS 37% INTEREST!!!!! After a lot of BS on the phone we got the interest charge droped to 18% but we had to pay off the account.This is not how you treat a loyal customer who made monthly on time payments over and above the minimum! This is the worst company I have ever had to deal with! I belive they are trying to collect as much money as they can before they go out of busness. See ya later Sears and thanks for the hasel I did not have enough trouble in my life befor this hassel but now I am complete, Completley done with your credit card!
View full review
3 comments
Anonymous
#58656

I don't understand how raising a customer's interest rate and gouging them with exhorbitant fees thus raising their balance makes them more likely to pay their entire bill.

If anything making a person owe more makes them even more likely not to pay. When the customer sees they are basically paying off the banks interest and fees more than they are the TV they bought that makes them even less likely to pay.

The banks developed an unwiley sense of entitlement over the last decade in particular. They do not have a right to the type of profits they made over the last several years nor will they ever see those types of profits again from business as usual because business as usual is what collapsed the whole economy and not just individuals.

Anonymous
#58604

When a bank takes a chance on a person with poor credit it is only natural that they will mitigate that risk with a higher than average interest rate. It is especially true if a customer has a history of poor payments (such as someone trying to "re-establish credit"). You also signed a disclosure form that i am sure you didnt bother to read that fully informed you of all the terms and conditions of this line of credit.

Anonymous
#58115

Sears cards are mostly handle by Citi and HBSC although I sure Sears gave them some guidlines as far as running the card when they gave it up.

From what I've heard the dropping of rate but pay off or close the account is pretty common. It's their way of making think they actually did something when they really didn't.

You are keeping the old rate on the current balance and then any new purchases will be 18%. It's *** these credit card companies will get what they want at your expense.

View more comments (2)
Review
#148749 Review #148749 is a subjective opinion of poster.
Product
Sears Credit Card
My wife & I bought ProForm XP Trainer 580 treadmill on Jan. 14th, when our 4-5 year old ProForm, also bought at Sears, unexpectedly *** out. It had about 4-5 thousand miles on it, and we were very happy with it. So we bought this one, thinking ProForm makes pretty good...
View full review
4 comments
Anonymous
#411847

I have a proform xp580 and the belt has stopped working mid workout. There is no gradual slowdown-just an abrupt stop.

I have tried all the suggestions in the owners manual and don't know what to do next. Any suggestions?

View more comments
Review
#148059 Review #148059 is a subjective opinion of poster.
Service
Sears Repair

Sears Lawnmower Service Scam

On 04/13/09 I had Sears Home Repair come to my home to service my riding mower which is just entering its fifth year; naturally my extended warranty had just expired. I was told that I needed a new battery, new starter, and a newly rebuilt engine. The engine alone would cost $1600; this was more than I had originally paid for the mower itself. The problem with the engine was that it needed a new governor and Sears does not repair engines; they only replace them. The "technician" told me that I had to pay $105 for the service call, but he would give me a $99 credit towards the purchase of a new riding mower from Sears. Oddly, this $99 credit was good for only two weeks and could not be used at outlet stores or on sale items. I searched around my area and found a gentleman who does small engine repair. He picked up my mower, repaired the engine, replaced the blades, changed the filters and spark plugs and returned it to me for $330. Sears doesn't fix anything, they simply want to sell you another product.
View full review
1 comment
Anonymous
#56623

Sears probably doesn't hire enough qualified technicians to do non tune up type repairs.

And Sears probably only wants jobs that can be done quickly so they can do more.

I worked in the stores but you'd be shocked how many customers wound up getting new items that were supposed to be repaired because the service dept didn't have anyone qualified to repair the item. Treadmills,pumps,weedwackers: all these items had repair warranties.

Sears has also been purging the experienced employees including repair techs. The also contract out alot more to companies like A & E Factory repair service.

It's ashame you bought the warranty because if 330 is the largest repair going into the 6th year you probably would have paid less for rountine repairs out of pocket.

They want you to buy new alright but it's not a new tractor.They want you to buy a new tractor AND a warranty.

Review
#147928 Review #147928 is a subjective opinion of poster.
Service
Sears Repair

Sears Kenmore Range 790.4657

Burner switch stuck on high 2 months after warranty expired. 6 months later - Now 3 of 4 burner switches are stuck on high. When the last one goes out, the whole piece of *** goes to recycle. Less than 3 years old. Does the design team know by how many switches they sale @ $25.00 each. That $100.00 towards a new stove that will not be purchased at Sears for sure. They do not stock the switch at the service center so you have to order it and then you have to pay for shipping also. I though the auto industry was the only ones making profit on saling parts. Sears - Never again
View full review
1 comment
Anonymous
#67806

"I though the auto industry was the only ones making profit on saling parts." theres a markup on everything from everybody....its business.

Review
#147875 Review #147875 is a subjective opinion of poster.
Service
Sears Shipping Service
Loss
$600

Sears review in Lebanon, Missouri: False advertising and deception

Type your review hereOn 4/11/09 a Sears2Go.com ad came out listing a 1468pc. tool set and storage combo model # CO505 for $494.99. On 4/13/09, the last day of the sale I tried unsuccessfully to buy it for this price. I was told it was an error and the price would not be honored. On 4/14/09 the price on Sears2Go.coOn 4/11/09 a Sears2Go.com ad came out listing a 1468pc. tool set and storage combo model # CO505 for $494.99. On 4/13/09, the last day of the sale I tried unsuccessfully to buy it for this price. I was told it was an error and the price would not be honored. On 4/14/09 the price on Sears2Go.com was changed to $549.99. I emailed them to see if this was another mistake but got no response. On 4/15/09 I tried again to buy it but they would not deliver on the price. I contacted PriceMatch Sears who said they would not honor the price. On 4/15/09 I received an email from PriceMatch that stated after reviewing my emails they determined a Sears2Go pricing error occurred. They apologized and instructed me to place my order, respond to the email with the confirmation number, and a price adjustment would be made honoring the ad. After placing my order on 4/16/09 and emailing them back I received another email on 4/17/09 stating the order had been cancelled and the offer had been retracted. However, as of 4/18/09 my money has not been returned. They stated pricing errors were rare and unintentional but posting 5 different prices on that web site in one week is not rare and emailing me stating I could buy it at this price was not unintentional. They are practicing false advertising and taking my money for a product they do not intend to deliver.m was changed to $549.99. I emailed them to see if this was another mistake but got no response. On 4/15/09 I tried again to buy it but they would not deliver on the price. I contacted PriceMatch Sears who said they would not honor the price. On 4/15/09 I received an email from PriceMatch that stated after reviewing my emails they determined a Sears2Go pricing error occurred. They apologized and instructed me to place my order, respond to the email with the confirmation number, and a price adjustment would be made honoring the ad. After placing my order on 4/16/09 and emailing them back I received another email on 4/17/09 stating the order had been cancelled and the offer had been retracted. However, as of 4/18/09 my money has not been returned. They stated pricing errors were rare and unintentional but posting 5 different prices on that web site in one week does not seem rare and emailing me stating I could buy it at this price was not unintentional. They are practicing false advertising and taking my money for a product they do not intend to deliver.
View full review
2 comments
Anonymous
#59908

Sears 2 Go is privately owned. Has nothing to do with regular full line stores.

Think of it as online dealer stores.

Full line stores will not honor dealer store pices and vice versa. Dealer stores set their own prices and can shange so at will.

Anonymous
#56997

REPORT THEM TO THE BETTER BUSINESS BUREAU

View more comments (1)
Review
#147783 Review #147783 is a subjective opinion of poster.
Loss
$549

Sears Kenmore Front Loading Washer Door gasket leaks water all the time.

I have purchased 2 expensive Kenmore frontloading washers over the past 6 years and both developed serious problems with leaking door gaskets. The warranty repair service argues with you that it must be due to some kind of abuse, but I do maybe 3 or 4 loads of laundry a week total and use the machine according to the directions, The gaskets in two washers have failed and leak a lot water which has damaged the ceiling of the room below the laundry room. The handle on the dryer broke off, but that is only a minor irritation compared to water leaking everywhere from 2 different expensive washers. I would never buy another Kenmore washer.
View full review
3 comments
Anonymous
#288734

the water leak out of the door on my front loader is a pain in the gas buy trying to finr

e a way to solve it.

Anonymous
#82607

I that case don't buy whirpool, maytag, frigidire, eletro, they all use the same parts and made by the same company. i'll guess you'll have to wash your cloths by hand...

Anonymous
#76651

I have had the same problem with mine. The repair men have always told me that I have done mothing wrong.

Its the problem with the gaskets themselves. I have had mine repaired twice in 6 months.

View more comments (2)
Review
#147622 Review #147622 is a subjective opinion of poster.
Loss
$1300

Sears disability insurance sucks

i had a sears card for years paid my account on time and in full, i was in a accident and could not work after months and even over a year i and many many doctor visits and numerous spine surgeries later finally convinced the sears insurer ( Allstate owned by sears ) to pay off my account, it was a total nightmare to complete, after they paid off the account they continued to charge me ins. premiums, un-beknown to me was not smart enough to check, after awhile i got a bill for for past ins prem, and late fees, i called and they told me i had to cancle the ins. so i called allstate and canceled the in. i also canceled my sears card, the allstate ins. cont. to charge me fees for ins and late fees in the tune of 600.00, i am totaly disabled and cannot work. so final straw was for me to include them in bankruptcy proceedings. to *** with sears and allstate.
View full review
Review
#147520 Review #147520 is a subjective opinion of poster.

Sears review in Peoria, Illinois: rude manager

Just spent over $2000 in the store 2 weeks ago and was showing online rebate not available.Went to store to be tod by manager that associate told me wrong and I told her,as she was rude in her manner,I would never buy from Seaars again.Her response to that was to shrug her shoulders and give me a snide look.By the way the associate was right and got it taken care of but I won't deal with a business who allows their management to treat people that way.I was shrugged off and believe it to be that she thought I didn't count because I didn't look like I had enough money to be important.Thank you Franco for treating me with respect.The manager's name was Karen.
View full review
Review
#147462 Review #147462 is a subjective opinion of poster.
Service
Sears Manager

SEARS CUSTOMER SERVICE IS UNBEARABLE

I bought a Sears Washer at the Shawnee Ok. They told me that it would work fine in an RV. I have talked to over 25 people and not one of them told me it would not work in an RV. Until today. The store manager told me that they don't install in RV's. I have lost time at work and waited two weeks for them to send the right part for this. On top of that the Store Manager was unconcerned about my problems. And he threatned to kick me out of the store when I told a woman to think about it before she purchased anything from Sears.
View full review
1 comment
Anonymous
#57876

Alot of Sears locations will install in RVs or boats but there's usually no warranty if done so .

Since there would be no warranty with Sears I would just go elsewhere for installation .

And yes they should of told you in advance that Sears doesn't install washing machines in RVs. And they should''ve told you why wether it be specs or warranty.

Review
#147395 Review #147395 is a subjective opinion of poster.
Loss
$1184
Last March I purchased a Top Of The Line Sears Craftsman Garden Tractor. When it was delivered it was just dumped in the garage, one week later they had to come for service because the tractor did not run nor could you even move it. Two months later there was a problem...
View full review
2 comments
Anonymous
#302204

Sears does not value holding onto their customers with good service for their products. It may be due to their purchase by K-Mart.

View more comments
Review
#147250 Review #147250 is a subjective opinion of poster.
Loss
$2500