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Purchased a double door Kenmore for about $1300. also purchased 5 year extended service contract for about $1500. Had multiple service calls over life of service contract. Refrigerator was a lemon from the start. So, paid about $3000 for a refrigerator that lasted only...
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6 comments
Anonymous
#53474

Im the one from 11-25-2008 i just wanted to share this...

WASHINGTON – Maytag Corp. said Tuesday that it has voluntarily recalled about 1.6 million refrigerators due to an electrical problem that could create a fire hazard.

The problem has led to 16 incidents ranging from smoke damage to major kitchen damage, Maytag said.

The Newton, Iowa-based company and the U.S. Consumer Product Safety Commission said the recall involves some Jenn-Air, Amana, Admiral, Magic Chef, Maytag, Performa by Maytag and Crosley side-by-side and top freezer refrigerators. They were sold from January 2001 through January 2004 at department and appliance stores and by homebuilders.

The refrigerators, which sold for $350 to $1,600, came in black, bisque, white and stainless steel. Those with bottom freezers are not included in the recall.

The recall notice said an electrical failure in the relay component that turns on the refrigerator's compressor can cause overheating and pose a serious fire hazard.

Maytag, a unit of Whirlpool Corp., said 41 refrigerator ignition incidents have been reported, with 16 resulting in various degrees of damage.

Consumers were advised to contact Maytag to find out if their refrigerator is included in the recall and to set up a free in-home repair. Its toll-free number is 866-533-9817.

The company said refrigerators should not be returned to the stores that sold them.

Benton Harbor, Mich.-based Whirlpool purchased Maytag in March 2006 in a $1.8 billion deal.

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#141609 Review #141609 is a subjective opinion of poster.
The shell on my left hearing aid broke in half as I was replacing the battery. I was informed by your representative that the repair woukd cost $399. I realize that the warranty has expired Feb. 07 but I feel that the shell must have been flawed and that that amount...
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12 comments
Anonymous
#1207208

super glue should not be used because you can't get it off if the hearing aid needs future repair. The top part of the hearing aid is what has to come off to fix inside of hearing aid.

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#141470 Review #141470 is a subjective opinion of poster.

Sears in Hartford, Connecticut - Try to collect a paid in full debt.

This company needs to get their information in order. I paid my bill in Nov. 2007 and they keep forwarding my information to creditors to collect money from me. I have documentation that I paid it. I fax over it to these different creditors that happen to get this false information and I ask for CACV number so I can straighten this out and they won't even give me their phone number. How full of *-#* are they. Because of this unorganized company it continues to mess up my credit. Whenever you see CACV of Colorado LLC run for dear life.
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#141389 Review #141389 is a subjective opinion of poster.

Sears customer service does not satisfy

I bought a Sears Kenmore dryer for nearly $700 in August 2005. In mid-September 2008, the dryer stopped heating. When I scheduled the repair, I purchased the 1-year service warranty for about $200 to cover any repair up to $500. Thank goodness I did that because when the repairman visited, he said I needed a new electronic control panel that runs about $325! On a 3-year-old dryer? Apparently, this particular Kenmore model is made by Frigidaire. I always thought Kenmore appliances were made by Whirlpool. Had I known it was a Frigidaire, I never would have purchased it. All that aside, the repairman ordered the part and said it would arrive in 7-10 days. After about 3 weeks, I received a call from Sears Customer Service asking about the status of my repair. I told them I was still waiting for the part. In the meantime, my husband had been drying our clothes at the laundrymat. The representative informed me that the part was back-ordered until Oct. 10. On Oct. 13, I called Sears to confirm that the part was on it's way. The rep (of course, a different one every time I call) told me that the part had shipped on the 10th. On Oct. 20, I called Sears customer service and was told this time that the part was back-ordered until Oct. 21. This was new information, I told the rep. The part was supposed to have been shipped on the 10th. These poor reps are not empowered to do anything. He apologized and said he was just reporting the information. After much grieving and pleading (they really like to torture customers, I believe), this rep transferred me to the 1-Source number, which is a misnomer because they aren't the one source. I still had to call other departments to try and resolve my problem. By now, I've been without a dryer nearly 6 weeks. I asked Sonia, the 1-Source rep, to please give me a new dryer. She said that was not possible because of the service agreement I had purchased, but not to worry, the part was on its way and would be delivered no later than Oct. 28. To appease me, she promised to send me a $100 Sears gift card (like I'm anxious to visit Sears anytime soon). So I waited another week. On Monday, Oct. 27, the part still isn't delivered but I'm hopeful and to be ready, I scheduled the repair for Wednesday, Oct. 29. On Oct. 28, the day the part was promised, I called 1-Source to let them know it still hadn't been delivered. Charlotte, the rep I speak with this time, tells me that the part is back-ordered (really?) and an ETA is not available! What am I supposed to do? Wait indefinitely? Charlotte told me the manufacturer in Iowa apparently assembles the part whenever he/she wants to. It might take a month, might take 6 months. What a way to run a business! She finally agreed to give me a new dryer up to a value of $500. Fine. Okay. Just get me a dryer. I had to select an item number and call 1-Source again so they could process it and arrange for delivery. I spoke to Robert, very nice and accommodating but of course, it was easy for him because he is dealing with me at the end of this whole ordeal. He tells me the dryer can be delivered today, Oct. 29, and to expect a call from Sears delivery service Tuesday evening. The call never came. Suspicious once again, I called Sears delivery this morning and discovered the delivery is scheduled for Thursday, Oct. 30. Who scheduled it? Who did they talk to? I called 1-Source, spoke to a rude and defiant Portia who told me there wasn't anything she could do, the delivery was scheduled for Oct. 30. But Robert told me the dryer would be delivered Oct. 29, I said. Too bad, said Portia. Tough luck. I work on Monday, Thursday and Friday and was relieved I wouldn't have to take time off to wait for a delivery when Robert said the dryer would be here Wednesday. But now, I have to trust Sears yet again to honor their word and deliver the dryer tomorrow. I am now waiting for Amanda to call me back and hopefully tell me the delivery can at least be scheduled first thing in the morning, but based on their track record, I am not encouraged. Good luck to you poor souls who buy something from Sears. We spent nearly $7000 in appliances for our kitchen this past summer and I dread the thought of what will happen when I have to repair them. I will never, ever buy anything from Sears again. When and if the $100 gift card arrives, I'm giving it to a homeless shelter. They can't even pay me to shop there. It's obvious they don't empower their service reps or their employees and everything is controlled by computer. No one has the capability of overriding anything. Satisfying the customer shouldn't be so painful. They are too big and bloated and slow to respond. They are pathetic and at this rate, I don't expect they'll be around in the next 5 years.
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2 comments
Anonymous
#50288

We had a similair problem with a freezer that we bought from SEARS. The compressor went out and SEARS wanted us to rent a freezer for a month.

Thefreezer was less than 2 years old and still under warranty. After tellinng the company that we had seen a report on 48 hours, saying that SEARS doesn't stand by their warranties. Things seemed to change a little. Why in the world would we have to rent a freezer from them?

Gladly, the company rep told us to go the nearest SEARS and pick out a new freezer and that they would haul away the old one.

Still, we had to wait two weeks for a new freezer. Lucky for us, we knew an owner of a fast food joint that let us put the food in his freezer until ours was up and running.

Anonymous
#45611

Sadly, this is not the level of service that the company endorses. Yet it is allowed entirely too often.

I am currently a supervisor in one of the sears locations in Michigan (for only 1 more week). What I would recommend doint(instead of continuing to wait) is try to contact the store directly. When you call make sure you inform them that you don't want to speak with Customer Service, and that you would like to speak with the Supervisor in that department in the actual store. Let them know what is going on and what the situation has been and for how long.

They are more than enquipped to take care of it without out you waiting for a part.

Sadly enough, this is how things have been for a while now within the company. Hopefully you can get a somewhat satisfactory solution.

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Review
#141158 Review #141158 is a subjective opinion of poster.
Service
Sears Repair
Loss
$650
To whom it may concern 10/23/2008 Where is the satisfaction guarantee in my situation? In may I purchased an Kenmore electric range model 790.46713605. The regular price was about 2400 but we bought it on sale for a little over $1600. Within the first 30 days we had to...
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2 comments
Anonymous
#46918

Don't waste your money on the extended warranty. Sears won't honor that.

I didn't get any results from the National Customer Relations either. One guy, "Mark", said he would fix things and then sent me to "Maria" who turned out to be just another brick wall.

I have filed a complaint with the BBB.

I'll never buy anything at Sears ever again.

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Review
#140741 Review #140741 is a subjective opinion of poster.
Loss
$400

I WAS A CREDIT CARD HOLDER AT SEARS... I CLOSED OUT MY ACCT WITH SEARS AFTER PAYING OFF MY ACCT.

After paying off my acct. in 2003 someone reoppened the acct under my name and ss#now i have garnishments of $500.00 a week even though my wages are only$ 375.00. sears had let me know that someone oppened this acct and they said they would handle it accordingly as a fraudulent acct. and since they didnt. now i owe in exxess of $3,900.00 in garnishments . now i may be homeless . when i spoke with the attnys office it was told to me that %25 of my earnings are to be garnished. not %100 ...i would like to know what to do
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1 comment
Anonymous
#45438

Have you ever had an account with GE Money? It could be any dept store card, like JPC, Mervyns. Belks etc.

They lost 650,000 customer records in Oct 2007.

Did not publicy report the loss until Jan 08, and did not make an honest effort to notify account holders of the potential for identity theft.

They claim to have located the missing data tape and also claim it was not accessed.

They also believe all their customers are ***.

This could be related to your issue.

Review
#140534 Review #140534 is a subjective opinion of poster.
Loss
$3

Sears stuck in stand still

I went over to SEARs to buy a lawnmower for my land lord. I wanted to get a model that didn't have a rigs engine on it. They had one that I wanted to buy but the sales person wouldn't sell it to me. The newer model switched engines. So, I was stuck buying a less priced poorly built mower. That pissed me off because the older model had a better warranty on it. Why not sell the older model to make room for the newer model that will take the place of the older machine? Poor staffing made the problem worse. And the time it took to get the mower out of the store was longer. The owners' manual was missing and it took me almost a month to get the new manual.
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1 comment
Anonymous
#50071

Amen, the Westminster, Colorado store is bad at providing customer service. The assistant store manager is a ***.

Yes, SEARS aka "SUCKS" should have sold you that older model with the TECUMSEH engine on it for a reduced price.

The tire department is even worse than that. SEARS puts in the newspaper that it will match and beat the price of its tires to the price of the other retailers. I called SEARS and told them that COSTCO was selling the same tires for $25 less per tire.

Sears said they wouldn't match that price that it was a huge difference in prices. Needless to say, I bought my tires at COSTCO instead of "there is less for your life at sears"

Review
#140062 Review #140062 is a subjective opinion of poster.

Sears lawnmower the same

I went through about the same thing with a Sears lawnmower. It just happened to be a "lemon" and I made complaints, took it back 4 times for repairs. It never did work. I complained to several managers, too. Even the district manager and their main office. It was under warranty when I first took it in but after 12 weeks of back and forth to the repair shop, the shop wanted to charge me. I said it was under warranty when I first brought it in for repairs. It had not been repaired. The store manager called the main office and he looked up on his computer and saw how things had gone. Not only that, I lived in a small town and I had to drive 45 miles each way to a Sears repair shop. The lawnmower was never repaired, they would not replace it, and I ended up with a credit card bill for a product that never worked. By then the grass was so high I had to hire someone to come and mow it. Another expense. He continued to do the lawn care until I moved.
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1 comment
Anonymous
#50289

Friend, I am sorry that you had a lot of problems with your lawnmower. If I were you, I would bring that mower into the SEARS show room and tell people not to buy CRAFTSMAN brand lawn equipment.

That SEARS could careless about the way they treat the customers. Do that for a while and a manger will come out on the sales floor. Then, you can tell him how much you are ticked off about your lawnmower that you just bought. After some talk, they will more than likely give in and give you store credit or replace the faulty lawnmower at once.

Just to get a ticked off customer out of their sales floor. By the way, bring the reciept with you.

I did that at SEARS with a pos rocking chair that was leaking oil and *** all over the place. And also a vacuum that never worked right. The Store gave us about $200 to get out of their store.

I voiced myself to all the customers that were in the furniture department. We even told the associatess not to put that chair on the carpet because the stain will never come out.

Review
#140043 Review #140043 is a subjective opinion of poster.
Service
Sears Repair

Sears repair ripoff

Had a rattle in my 2 year old front load Kenmore washer. Called the repair center. Told me that the service charge was $65 to show up and then they would give me an estimate on the repair. Then it was up to me to accept or deny repairs. Found an chapstick tube inside the front flap. They charged me $126, to lift it out and hand it to me. I called and complained and that basically told me tough, thats was the service guy said and it was final. I challenged and all CS would do is give me the CEO's address. Pretty bad if you ask me!!!
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Review
#139963 Review #139963 is a subjective opinion of poster.
Service
Sears Repair

Sears-new washer-doesn't work-wait month and not fixed

Sears sold a $2000 washing machine that did not work from the start. Also sent wrong colored pedestals. I waited a week for a repairman who did not know for sure what was wrong. Ordered a part to be sent to me. Told it was on the way, then called to say it was on back order. Could not speak to anyone on phone until I screamed "HELP". Could not get a manager on the phone. Had to drive 40 miles and wait for an hour to speak to a manager. Maybe will get a new machine next week. You noticed I said maybe.
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Review
#139946 Review #139946 is a subjective opinion of poster.