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Sears Acctcare "wait for Job loss appeal results" then maybe?

I am unemployed and union appealing. getting workers comp not eligible --unemployment. gave sears letter from union term not wrongdoing etc. I am eligible. Sears wrote---send appeals decision......w/in 30 days or close claim!!!! The pre-hearing is more than 30 days out. 5th ridiculas excuse/request from them. It's straight breach of contract. Anyone doing anything? interested in doing something? have 4 cards w/protection who honor claims. Sears-- use every excuse not to. like saying "wait til you have surgery to see if it cures your disability! I'm in serious debt because of this.
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1 comment
Anonymous
#39812

Account Care is a money maker as long as you do not use it.Account Care is very tough to sell honestly.There is pressure and rewards for signing you up for a Sears Card and Acct Care.

Most sales associates will use the phrase "if anything ever happens and you can't pay your bill".The old plan would pay the minimum then pay off the balance after so many months.

Like any agreement Sears sells or sold it is filled with exclusions.And most selling associates don't even realize you need proof/documentation or you have to give up alot of personal information just to get your Sears Card payed off.

I would try your local BBB or even the state insurance commissioner since that is what acct care basically is-insurance.

Review
#138180 Review #138180 is a subjective opinion of poster.
Service
Sears Claim

Sears in Saint Catharines, Ontario - Installation of Garage Door Opener

I bought a garage door opener from Sears and paid for the installation as well.I've been a solid customer at this store, which I always thought had a great reputation for impeccable service, for the past 38 years.However, this time the work they did was so sloppy and the service so lousy that I had to call and get my Sears card canceled right away.I was pretty upset when they kept referring me round and round to various departments. It's the last time I'll ever need their service. Incompetent! Rude! No call back! Stay away from Sears Parts and Service as much as you can! This department does not know the meaning of customer friendly.
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1 comment
Anonymous
#39511

It all depends it which contractor/company that store uses but it sounds like you have a lousy contractor.The store could've sold it wrong as well under selling the the GDO or not accounting for conditions in the garage.

I'd ask to speak to the district installation manager.Make sure you have your reciept handy anytime you speak to someone so they can reference it.

Review
#138023 Review #138023 is a subjective opinion of poster.
Service
Sears Installation
Loss
$355

Repair service from Sears

I have a problem with my slide in range. After the cleaning cycle the door locked, displayed error message F-60. I called 1800 4myhome as listed in the owners manual. I got disconnected, placed on hold, transferred to several different people where I had to start again from the beginning. We disconnected the stove re plugged it in and got a new error F-11. Put on hold again. A totally different person on the phone again. Was told that I was on the list for cancellation. Never did a service rep give me a time or day for a definitive appointment. The service department is completely unorganized and in no way should I have to be put through so many loops to get my oven door open. Usually it is expected that the repair department be proficient at their job, but I guess not at Sears. Now I have no oven to use and no explanation for this. I am highly disappointed in the service I received. I know for sure that as soon as my range is fixed I will be selling these products and not making any further purchases at Sears/Kmart for any big ticket items that I may need in the future.
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Review
#137855 Review #137855 is a subjective opinion of poster.

Sears in Houston, Texas - Promised delivery date was changed without notice

I purchased a refrigerator on 9/26 and was promised delivery of 10/2. This was changed to 10/6 without notification. Then I was told I had called and made the request to change the date. That is a lie - I was out of town in a meeting at the time this alleged call was received by the service center. Now they say they don't have the refrigerator and that is cannot be delivered from the mfg. until the 6th. This is deceptive trade as I was told the refrigerator was in stock and could be delivered at the time of the purchase.
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1 comment
Anonymous
#40531

Same issue here. Their customer service was rude & if I handled a customer like that I would be fired.

Over the course of 3 weeks & countless hours on the tel & still no help. Also have rebates pending for serial #'s & carrying the $500 in rebates pending on my credit card for 2 mos. If I had a gun to my head I would not buy from Sears again.

I could go on & on about the issues & bumped delivery from 10/10 to 10/21 & pretty much told me to suck it up or return it.

NEVER BUY FROM SEARS - They will take your money & you are on your own after that. They suck!

Review
#137794 Review #137794 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$1106
We bought our $1,963.23 stove on 9-12-99, and it has never worked correctly. We have a warranty valid until 3-4-2010. The latest episode began 8-8-08 when Chris, a technician, ordered parts he said we needed. (We have the receipt.) He came again, blaming Sears for the...
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1 comment
Anonymous
#39516

Unless you have an actual part or merchandise reciept the part was probably never ordered.

I understand they were supposed to order the part and put it in the narrative of the service call.But even though those records are computerized they do not automatically order parts nor are they read.

Signing the wrong reciept was either the tech covering for a forgotten invoice,trying to get proof for a service call he didn't do or just sloppy work.

In some respects that's good news because they don't have a signed reciept from you on that last call-unless he had someone else sign it.

You could try going higher up the corporate ladder or you could start filing complaints with the local BBB or the state insurance commission.

Good Luck

Review
#137721 Review #137721 is a subjective opinion of poster.

Sears in Toronto, Ontario - *** Service

Hello Mr. Rogers; I am not sure why I am sending you a letter; I guess I am hoping to find someone in this company that actually cares about their customer. My husband and I bought a new home in December; I did all my research on the appliances that I would need for my home, my husband and I were split on where to actually buy these products, he was set against Sears whereas I said “Sears has been around for a long time, they have a satisfaction guarantee, as well as they service what they sell, (yes I bought into the commercial marketing.) We bought our appliances from the Kennedy and 401 store , washer , dryer, fridge, stove, dishwasher, over the range microwave and bedroom furnishings; As well as some other home furnishing. Sears was willing to do a price match but the sales guy was the one that closed the deal he was very attentive and helpful and did several follow up call to us. So we decided even though the price was the same as Appliance Canada we would go with Sears. We liked him so much that even when we found out that he had given us a lower model washer and dryer than we wanted and that Appliance Canada had given us in our price match we still kept it. Within the ninety day period we had a service call on our hood range microwave because the fan wasn’t working properly. Technician came in and said it was fine even though we insisted that there is no way the HIGH setting should be stronger than the TURBO setting and it didn’t work that way on the model we saw in the store, in any case complacency and life set in and we kept it. Three months later the microwave completely died, it wouldn’t even turn on. We called in a service call June 27th. I explained the situation I said this is the second service call on this product it’s not even a year old. I really would like to have it replaced it’s obviously a defective product and I need to have a working fan as I am pregnant and there are a lot of food scents that makes me nausea I live in a new development that it still under construction so opening the windows are not an option due to the amount of dust and dirt that comes in the house. The lady on the line promptly told me well it is past ninety days so we can’t replace it you have to get a technician to come out and fix it. The earliest she could send someone out was a week later. During that time period the left rear burner for my stove would not turn off (when you turn the dial to the off position the burner was still on). I called that in as well, I was told the earliest someone could come out and look at it, was another week, I said but I would consider this an emergency as this is a potentially dangerous situation, she told me to unplug the stove when it’s not in use. ‘Okay’ I said ‘I am pregnant, do you expect me to move this stove and climb behind it to plug and unplug it every time I need to use it. She said madam that’s the best we can do, I said how about you just replace it; her response sorry its past ninety days. Luckily my husband was off for a couple of days, and after plugging and unplugging it several times over two days the burner I guess reset it self and could be turned off. I called again to tell them that it was now working, I said since this is such a dangerous issue as this could happen during the night while everyone is a sleep or while we are out could you please have someone come out and look at it anyways. I was told sorry ma’am we would have to charge you as there is nothing wrong with the stove now. So that was cancelled. In the meantime I called several customer service reps to have my microwave replaced as it was only six months old and this was the second service call, all the answers I received were its past ninety days there is nothing we can do. It would seem that the statement clearly printed on my receipt “Satisfaction guaranteed and if you are not satisfied after ninety days contact us.” After approximately a week and a half the technician came in to look at the microwave. It took me another week of calling the service line to find out what was wrong with the microwave and when would they come back to pick it up and fix it; and at this point they should replace my microwave. Eventually the 1-800 numbers referred me to contact the store I bought it from, I left three messages for the managers no one returned my call, I was so frustrated I wanted to return everything I had bought from Sears, I called my sales rep he was not even interested in hearing my situation his first response was you need to speak to the manager. I called the 1-800 number that represents the presidents office, spoke to three different customer service representatives all of whom promise to call me back, by the time I got the fourth one, because none of the previous ones called me back; she said nothing was in my file and there was nothing they could do as they only dealt with catalogue orders. Finally someone called from servicing to say they will be out to pick up the microwave, I asked why it took so long her response was they didn’t know it hadn’t been picked up; my response was how could you not, I have been calling for a week since the technician came to look at it. Her response was still we didn’t know. After another week of no response as to what was the status of the microwave. I called the corporate office downtown Toronto. I got a gentleman that listened to my problem and I got my first apology for the inconvenience, then he gave me the name of Lisa Miracle whom he thought would be able to help me. I left her a message it took her two days to have Karen return the call. The conversation with her was short, “they must be waiting for a part to come in to fix it, and sorry for the inconvenience I will send you a hundred dollar gift certificate”. The whole issue is no one seem understand the importance of the over the range microwave to me, I am pregnant cooking smells make me nausea, Its hot and the construction in my area makes opening doors and windows a difficult option. Keep the money and send me a new microwave. To shorten the details of rest of this disaster, the microwave was finally delivered August 2, 2007, it was filthy and the stainless steel cabinet was covered with scratches as they seem to have dragged it along the floor or something, so now the brand new stainless steel microwave that I spent almost $700 for on sale; I mounted over my stove right out of the box now looks like a piece for ***; I called that in once again to the very HELPFUL 1-800 service line and was told I will have to wait until Wednesday August 15th for a technician to come and look at it. He was surprise that they chose to fix the something converter as he thought they no longer did that. He did however declare it scratched and stated he will order a new cabinet for it. Now I sit and wait for the rest of this disaster to play out. I have turned this issue over to my husband; the high blood pressure warning I have from my doctor is just not worth it. I have come to the conclusion that all this issue is my own fault; I chose to spend $13000 of my hard earned money at sears, and as such deserve what I got, I am awaiting the next bout of punishment; if it has taken sears over a month to fix a microwave what is going to happen when one of my major appliances is broken. I will say this with the quality of service that sears offers and the amount of companies in this market that offers the same products I give your company maybe five years before you will have to start reorganizing and downsizing your stores; excellent customer service is one of the best ways to incite consumer loyalty, you are obviously lacking that quality. And I will honesty say to get my own satisfaction for my own stupidity for buying from Sears I will do my best to contribute to sears decrease market share, by sharing my story with any and everyone that will listen; while on my maturity leave it is my promise to post my story on as many consumer news board as possible, as well as any mommy groups in which I am involved. I have already convinced both my sister in laws who have house closing in early 08 not to buy from sears and for the one that is getting married to do her bridal registry at the bay rather than sears. I am also arranging to have the sears card held by my Company to be cancelled. As I know the marketing formula that states a dissatisfied customer will share their story with at least 5 other people who in turn will share that story with 2 others. The cycle has begun and I am beginning to feel vindicated.
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Review
#137629 Review #137629 is a subjective opinion of poster.
Loss
$13000
This is a blog post I wrote back in July: My fridge was bought at Sears when the guy who built the house we now live in bought it just before we moved in three years ago. In April, after a couple of months of the compressor making a loud noise and the freezer...
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1 comment
Anonymous
#39517

Is this a movie script or complaint letter?.Need to eliminate all the un-necessary information such 'I went outside but my husband answered the phone'.You could say 'my husband spoke to them'

Detail is good,being buried in misc information isn't.

I understand your frustration though.If you read the complaint boards refrigerator complaints seem to be a common along with compressor problems.I've also read where Sears is going out of it's way to AVOID replacing compressors even under warranty-Sears must have problems dealing with their vendors OR have a very short warranty with them.

Review
#137491 Review #137491 is a subjective opinion of poster.
The Sears in Visalia, Ca. is a rathole. Floor tiles are chipped, shelves inadvertantly fall off the wall, and both restrooms are a filthy mess due to the local Latino population dropping soiled toilet paper on the floor rather than flushing it down the toilet like a...
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3 comments
Anonymous
#586215

latino families have nothing to do with messy restrooms and most latino homes are watt cleaner than others. my house is one of the clearest you will see and its not because IM latino or not it has nothing to do with it.

We are also not as *** as you and if you thing that the manager needed a personality make over you should look at you own personality first and then judge.

Your personality and rudeness was probably why they were rude to you You get what you give and in this case IM sure you got what you deserved. Its so sad to see people like you Im glad Im latino and got raised by one and not anyone like you!

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Review
#137304 Review #137304 is a subjective opinion of poster.
Service
Sears Manager

Sears - Ripoff

I called Sears to come and look at my TV, because it was not working - The repair man came in took the back off and said hum - it could be a blown fuse - went out in his truck brought back a fuse and installed it - the TV worked. He put the back on the TV and typed out a billed - $ 211.32 - NO ESTIMATE ON THE COST JUST A BILL..... It cost me 207.76 & the fuse was 3.56.. I told the repair man this was to much, he said its what it is. For a 3.56 fuse
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3 comments
Anonymous
#1538089

got a lawnmower not even a year ago had a problem got another one still same problem with the second one got warranty on it still have to pay 120 dollars you company can keep the garbage you sell

Anonymous
#1500032

Today is my 9th week without the use of my front-loader washer. Noticed error msg and washer was not completing rotation.

Tech 1 came out and was passed due on time slot. He didn't fix but ordered 1 small part. Two weeks later Tech 2 came out and stated Tech 1 didn't order all parts needed to fix washer. Tech 2 ordered 3 more parts.

Two weeks again and Tech 2 came back and still wasn't able to fix it so ordered another part. What????Today, Tech was due to show up 8-noon time slot. NO SHOW and NO CALL!!! What is going on here???Called in and let scheduling know how upset I was and want to be compensated for my inconvenience.Going on 65 yrs old and have had to take my laundry to the laundry mate for 8 weeks now.

I'm so sick of Sears, the unprofessional and ill trained Techs they send out.It is 2:30 pm and still no phone call from the Tech.

I will NEVER buy anything from Sears again!!!***WARNING*** Don't buy anything from Sears. They no longer care about customers or service and it's a real shame.

Anonymous
#1498947

I had an appointment today. I called 3 time and each time they told me a difference time that he would be here, never showed, never called to say he could not make it.

Of I stay in the house all day when I could have did things that I need to.

This is my second time trying to get someone out to look at my refreigtor. This is poor service and not business like at.all.

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Review
#136825 Review #136825 is a subjective opinion of poster.
Service
Sears Repair
I have been trying to get my washing machine fixed for over 2 months now. We have had to make 4 services calls, with the 8am to 5pm window. First time tech showed up at 7pm, talked on his cell and ordered the wrong part, 2nd time another tech came went to install part...
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17 comments
Anonymous
#1738925

I have had the same Kenmore washer for 1p yrs have had to have it repaired 3 times a year. Called 4 weeks ago guy came out pressed some buttons said it worked week later it's down again came back ordered part 2days later not working was suppose to access and tell American Home Shield for news washer arrogant repairman got upset because I complained stormed out of my home and now he refuse to call insurance company will be calling the complaint office everyday until something is done..Maybe that's why Sears is losing so much money no loyalty!!!!

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Review
#136692 Review #136692 is a subjective opinion of poster.