Sears Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
Sears should just go under like all the other corporations
I have been a card holder for sears since 04 and have had nothing but total caos with dealing with them I dont know why I kept going back for more maybe its the thrill of beating a dead horse they finally pissed me off to the point where I said ok thats it I'm done so my acc. is paid off an my card burned in the fireplace my last deal that put me over was I ordered a mechanic utility cart over a month ago from my neighborhood sears store was told and confirmed it would in on 4/2/09 for me to pick up they even said we will call you so the day was getting late an still no phone call so I called them they said oh we tried to contact you your cart is ready for pick up I asked them who did you call cause it wasnt me so I asked what number did you call after they said the number it wasnt even close to being my number but yet my right one is in the account info are the idiots or what well I get there an the loading people said yor box is on the truck still i said I called an someone in the office told me it was ready for pick up and he replied no havent got to it yet then I said well can you find it since I have been waiting already atleast 15 mins his words were duh I cant find it so to finish this it wasnt on the truck period an after promising me of my delivery date would not be in til 4/26 an then they couldnt be sure so thats it Ive had enough of their *** s%$t
Sears credit card
I cannot understand how Sears figures their credit card applications fair. I have a credit rating in the 700's and nothing bad on my credit (heck, I just bought a home and a new car!). But, I was turned down becasue of too many credit pulls and too many new accounts. These are directly related to student loans through Wells Fargo in which they disperse their loans quarterly and it appears as if I have 2 loans opening every 3 months (one is subsidized and one is unsubsidized). I make over $100,000 a year and have great credit otherwise but they refused to manually look over my credit to see that. They told me that they only look at what the reasons stated for the scoring and not the actual credit itself. How can they run a buissness like this? It is unfair and they have lost a potential great customer. I went to Lowes and they not only gave me a credit card, but they have my buissness from now on. And I need things for my new home I would have (and until recently) went to Sears for the home repair and services they provide. Now Lowes has my buissness.
Sears review in Pell City, Alabama: Sorry Store
The store I go to is in Pell City Alabama. I ordered a part and they told me I would get it in 5 to 7 days.............I have not got the part. (part ordered and paid for on 3/11/09) I went to the store at 9AM today and the only guy that was there told me that he could not help me and the Manager would be there at 9:30 am.........ok I waited till 10am no ne showed up. Is this the way you run a Sears Store? if so it will be last time I do business with Sears. If you have posted that store opens at 9AM then why is it not ready to searve at 9AM.......maybe you need to change the sign to "we open when we get ready" You have no business being in Business.
Sears review in Staten Island, New York: Service contract
i called for appointment. they confirmed. called me on day of appt. tech sick. Made another appt. between 8-12. 1:30 no show. I called several times tech backed up. I had to take 1/2 day off from work. Made another appointment 8-12 same story don't know when teck will get here. i am waiting third time it is 1pm still no one showed up. No call from tech. I am going to cancel all my service contracts. They are not reliable. Pay for service you don't get. My friend had same experience. Don't buy service contracts from sears.
Sears review in Santa Cruz, California: So many problems
So first off i was trying to order from the store to be delivered to my new house but the store closest to my new home was not in the system. It was a private store not a corporate store so i could not order at a regular store and have it delivered to the private store. The salesman talked me into ordering it from Sear.com so he would get a commission. I got approved for a Sears card while i was there but it would only cover $1500.00 and the whole order total was $2500.00 so the salesman talked me into buying 3 $500.00 gift cards to use so i could split payments. The next day Sears.com cancels my fridge because they ran out of stock, and try to refund the gift cards. I never had the gifts cards in the first place they got thrown away at the store.Then for the 2nd part of the transaction they tried to charge my American Express card for $1.00 then $75.00, then when they tried to charge the $939.00 my card canceled payment because it looked shady. I go into Sears to cancel everything. I am in the middle of escrow and the last thing I need is *** Sears messing up my credit report but they won't help me at the store, they say that because I ordered it from the store but on the web I have to go onto Sears.com to cancel it. I go home and call the *** Sears.com help line and.... they say I can't be helped by them and I have to go back to the store and get the problem fixed there. Fast forward 2 weeks and finally Sears.com says they are sending me a check to refund me and that they would send me a check. That was on March 13th. On the 27th I send them a email saying that I haven't gotten it yet. They send me back an Email saying that they haven't even processed or validated the *** check yet and they wouldn't even get around to it until April 1st. Well Aprils fool to me for ever shopping at Sears. I have no faith in Sears anymore. No-one there cares that they have basically stolen credit and actual money from me with a vague promise to fix the problem later.
Sears Home Protection Plan Disavowed
We paid $52/year for the Sears Home Protection Plan for the last 3 years. Recently, when our Kenmore dryer went on the fritz, we called the Sears people at 1-800-469-4663 (800-4My-Home). After playing "telephone tag" with a number of representatives, they all deny any knowledge of such a plan. According to our last bank statement, the last check was cashed by CitiCorp Insurance Services, Inc. Unfortunately, I did not scan the form or address I used when I mailed it out. They have taken our money and refused to provide any support. I have contacted our bank for more information about who cashed our check.
Sears Protection Plan
My wife and I shopped at Sears Canada both in-store and on-line very regularly. We ordered a patio set of chairs and a table which arrived in the winter and was put into storage. About four months later I received a call at work from a collector demanding payment (just over $200) on my Sears account. We had forgotton about the set in storage and NEVER received a statement or invoice from Sears. No reminder or notification, just a call from a collector. Sears Canada lost a very long term and loyal customer. It is unusual to not be contacted and we expect better.
Sears review in Boise, Idaho: Promotional details left out by sales person
My mother and I went into Sears to replace an appliance and were told there was a promotion going on but were NOT told that if the appliance wasn't paid off at the end of 12 months all that interest would be put onto my card. I have always made my payments to Sears but these unknown interest charges caused my card to go over the limit and make the payment higher then I am able to pay at this time. Called to work it out with Sears and they are unwilling to work with me but are calling and harassing me every other day about payment when I have specifically told them I can't pay this amount due to THEIR salesman omition of facts about the promotion.
I signed up for a Sears credit card and everything was fine. I paid it every month on time and more than the minimum. Then I bought a house and ran up the card to the max of $5000 buying new appliances. I continued making payments above the minimum. My interest rate...
Sears Credit Card
Sears review in Toronto, Ontario: I tried several times to enter your Sweepstakes contest.
I was unable to enter your sweepstakes. I tried several times on the computer. Please email me how to convert my points to entries in the contest. "the untimate Searsclub sweepstakes" This contest is advertised in the Hamilton Spectator of Feb.12/09. You should make it easier to enter. I called the number to redeam my points to enter this contest. The operator said she couldn't do it. I would have to do it on a computer. What about people who don't have a computer? I have been a card holder since 1996. I have shopped at Sears in Hamilton exclusively since that time. It should have been in the ad how to enter on a computer. firstname.lastname@example.org
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Sears? What happened? What can we help you with?