Sears Reviews and Complaints
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Sears A/C extended service agreement worthless
39 days in South Florida, July and now August with NO A/C!! Just lots of run around, hang-ups and very rude customer service reps. Wrote letter to CEO, canceled 30 year account and contacted BBB, FL Attorney General and Consumer Affairs. Small claims court will be next to recover losses & added expenses of window units. The current email address for Aylwin B Lewis President & Chief Executive Officer of Sears is email@example.com. His address is 3333 Beverly Rd. Hoffman Estates, IL 60179. I encourage anyone who has had similar issues with service & repair to let him know how you feel. We did with a registered letter and our shredded credit cards. We may not hear anything back, but it felt good. No more Sears for me!!!! !
Sears in Mcalester, Oklahoma - Detergent
i was given a rain check for 4 buckets of laundry detergent when it came in i could only have one bucket because they did not get enough to go around well thats not my problem its just sorry service at the mcalester, oklahoma store and if i knew a lawyer i would sue just to be an *** like your sears folks in mcalester actually sears put it on sale i bought a bucket the day before and nobody said anything about it going on sale then when it did they just decided they would screw us out of the sale price so they could reap bigger profits i am very very pissed and everybody i know will be warned of this illegal stunt they did if you cant make it honest then close your doors. kenneth christopher 372sw1050th ave wilburton, okla. 74578 i expect a correction on this matter there were a lot of pissed customers and by the way this is not democracy when we have to agree to your *** terms before we can post
Sears Service - Poor!
We bought a sears front loader washer a few years ago. The rubber gasket in the front of the unit that holds the water in the tank broke 3 - 4 times. They rebuilt the machine but finally gave us a new one. Problem solved? No! The gasket just broke again on the new machine and flooded our upstairs, again. We set-up an appointment for them to come out today to fix it. They were to call in advance to tell me the approximate time they would be here. Instead I get a call from Dave the service guy telling me that since I didnt pick up the phone, I would have to re-schedule. Totally ridiculous! I will never ever set foot back in sears.
Sears - Terrible Service.
I asked Sears to come and service my A/C unit that I bought from them not too long ago. I was getting desperate because they were not showing up. I called another company 1hour heating & A/C who came out within 1 hour. When Sears arrived at about the same time, the salesman, who just happened to tag along with the service tech, steamed out of my driveway refusing to come into my home and give me an estimate. I did not turn them away, they turned away from me. Now I am being billed 170.13! I did not have any paperwork given to me, nor was I billed before today. This being said, I was immediately put into Collections and I have 3 days to pay the bill. I am trying to dispute but some of the reps are very mean. I have been on the phone ALL day, and I've been called, a liar, cheater, and a scam artist. Sometimes I don't even know what they are saying to me because they don't speak English. I thought Sears was a good company, but I have learned otherwise. Consumer Beware!
I purchased four new SUV tires at a cost of $780.00 from Sear's Auto Center in Oak Brook, IL. Eddie, my salesman, proceeded to ring up my order automatically adding the $60 Road Hazard Insurance to my invoice without asking permission to do so or even explaining...
Sears - Sub-standard Repair Service
On purchasing a Frigidaire Side-by-Side Refrigerator in 9/04, I also purchased an Extended Warranty from Sears in Yorktown Heights, New York. Over the July 4th week-end, of 2008, the Ice Maker stopped functioning; Sears Repair was immediately contacted and gave me an appointment for July 25th. The technician never showed, never called; Sears claimed he called in sick, early that morning but, no one from Sears ever contacted me. Day One of no work/lost wages and, I bitterly complained. On Saturday, July 26, 2008, Sears called to say that a technician would be at my home that afternoon; again I left work. Sears then cancelled that appointment saying the technician was "too busy" and re-scheduled for Monday, August 4, 2008, from 8 a.m. - 12 Noon. Day Two of no work/lost wages. Today is August 4th; the time is now 3:28 p.m.; the technician STILL has not shown; he is overbooked. Sears insisted he would be at my home by 12 Noon; he stated otherwise. Day Three of no work/lost wages. At 3:29 p.m., the technician phoned to state that he was in the area and that I was next in line. Whether or not he will keep this appointment is nothing more than a guess. I have contacted the New York State office of Consumer Fraud with regard to Sears failure to comply with the terms of a legal contract and I will be seeking reimbursement for my three days of lost wages through legal channels if Sears continues to shirk their contractual responsibilities.
Sears Kenmore Dishwasher
I, like many other disappointed consumers, purchased a Sears Kenmore dishwasher in 2006. It failed to fill with water after about a year and a half of owning it. This might seem like an unremarkable problem, except that I live alone and only wash dishes in the dishwasher after large gatherings. I had used this Kenmore dishwasher less than 20 times. I had a repairman come out here to help me get it working. He got it to fill with water... but now it won't drain and rinse properly. Fortunately for me, I am not using Sears' repair, because they want about twice the amount of money that my repairman is charging me. Sears also does not service their appliances where I live on Saturdays... but they were more than happy to try to sell me an EXTENDED warranty for another couple of hundred dollars. After 20 uses, this dishwasher is most like headed out the door. I wish I had my old 1977 dishwasher back now! It would have cost a LOT less money to repaint it from harvest gold to white.
With Official Company Response
we paid 1800 dollars for a new refrigerator in 2004, I have had service out 6 times for the same problem with the ice maker and they havent been able to fix it,each time called we were charged 90 dollars for the service call which totals 540 dollars the only reason we...
Sears customers since 1987. Purchased first Master Protection Agreement at $400/year. Cost is now $2,199. Purchased a new washer/dryer, and we were NOT informed to install on a hard cement floor, or first floor due to the high speed cycle. Complained to main office and...
Sears Warranty is a S C A M!!!
I purchased a new front load washing machine with the extended warranty from Sears in 2006. The *** broke off of the machine in July of 2008, while it was still covered by the warranty. I called to make a service appointment and was told that they could only give me a service time window of 8 am to 5 pm. The technician arrived at 3 pm the day of service and was unable to fix the machine. He ordered a part, which was delivered to my house the day before the follow-up service call. The part we received was obviously the incorrect part, so I called Sears to alert them and possible save myself the day (they would only give me an 8 am to 5 pm window again.) During my first phone call, I was told that the parts department would call me. They never did. The day of the appointment, I called again and was told the technician would call me. He never did. On the third phone call, I was allegedly transfered to the Escalation department, where they put me on hold and allegedly called the technician. They claim to have talked to the technician and he promised he would fix it today, no matter what. He got here at 2 pm and could not fix the washing machine because he had the wrong part. He claimed that no on ever contacted him to tell him I was concerned about having the wrong part. Now they are telling me that they can only give me another 8 am to 5 pm service window, but maybe they could do it on a Saturday so I can stop using vacation time to get this resolved. BUT, they would not make the appointment today because the technician had not resolved my case. I paid good money for an extended warranty and Sears has not honored it. Not only that, but by only providing an EIGHT HOUR service window, they have caused me to take two days of vacation time. I make $43 an hour at my job and have already had to take 16 hours off, losing $688, almost the cost of the washing machine. Now Sears wants me to take another day off, which would be an additional $344, the cost of the warranty. This is horrible customer service and I wonder at its legality. Just because Sears is a big business, that does not mean they should get to treat paying customers this way!
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