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Sears Kenmore Dishwasher

I, like many other disappointed consumers, purchased a Sears Kenmore dishwasher in 2006. It failed to fill with water after about a year and a half of owning it. This might seem like an unremarkable problem, except that I live alone and only wash dishes in the dishwasher after large gatherings. I had used this Kenmore dishwasher less than 20 times. I had a repairman come out here to help me get it working. He got it to fill with water... but now it won't drain and rinse properly. Fortunately for me, I am not using Sears' repair, because they want about twice the amount of money that my repairman is charging me. Sears also does not service their appliances where I live on Saturdays... but they were more than happy to try to sell me an EXTENDED warranty for another couple of hundred dollars. After 20 uses, this dishwasher is most like headed out the door. I wish I had my old 1977 dishwasher back now! It would have cost a LOT less money to repaint it from harvest gold to white.
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#130042 Review #130042 is a subjective opinion of poster.
With Official Company Response

we paid 1800 dollars for a new refrigerator in 2004, I have had service out 6 times for the same problem with the ice maker and they havent been able to fix it,each time called we were charged 90 dollars for the service call which totals 540 dollars the only reason we...
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SearsCares
Sears Response #316041

Dear Rick:

My name is Susan and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I can only imagine the frustration you have endured while getting your refrigerator repaired. Our intent is to have your appliance working properly and not to have the same issue happen again or to wait on parts to arrive with no refrigerator to use in the meantime. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please send an email to smsupport@searshc.com with your contact phone number (if different than the contact phone number) and any other information you would like to provide to us regarding this situation. We will get that information over to a Case Manager who will contact you directly so that you won't have to continue to be impacted by this. Also, please provide the screen name (Rick) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

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#130023 Review #130023 is a subjective opinion of poster.
Loss
$1800

Sears customers since 1987. Purchased first Master Protection Agreement at $400/year. Cost is now $2,199. Purchased a new washer/dryer, and we were NOT informed to install on a hard cement floor, or first floor due to the high speed cycle. Complained to main office and...
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Anonymous
#26631

You need to get ahold of the store manager at the store where you the items from. Explain to him/her that your salesperson never informed you of this information and see if they can work something out with you. Like try to get you another unit that may be more compatable.

If not, there is always the district manager or regional manager to complain too. Never settle for a no answer. You basically have 90 days for a return on all products and after that they may charge a restocking fee. as far as the associate who sold you the unit, he may have not known about this problem. they basically work on commission selling is their main priority. As far as the air conditioner problem, it looks like a possible misdiagnosis or part failure. contact the tech mgr asap. asked to speak to the tech mgr of your local service unit. if there isnt one avail to talk to right away, ask to speak to a support manager, and at last resort, ask to speak to the district or regional manager. that should get them moving and get this thing diagnosed correctly. there is also National Customer Relations (NCR) 1-800-659-7077, in which you can complain too. This is basically a corporate complaint number. Oh yeah, btw, always get a name of the rep you speak to as well as a unit # that they work out of, and their associate or badge number. I understand that its hard to understand them b/c they are from Guatamala and the Phillipines.

Also, when you call NCR, you get put on a customer compalint list that the reps at your local unit have to pay attention too . If they do not try and resolve these complaints/concerns, then the district mgr gets them, and then its not a good situation for the reps that are supposed to "work" these complaints.

. May I ask what is going on with your Maintenance Agreement? Is there a problem with that as well?Good Luck

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#129985 Review #129985 is a subjective opinion of poster.

Sears Warranty is a S C A M!!!

I purchased a new front load washing machine with the extended warranty from Sears in 2006. The *** broke off of the machine in July of 2008, while it was still covered by the warranty. I called to make a service appointment and was told that they could only give me a service time window of 8 am to 5 pm. The technician arrived at 3 pm the day of service and was unable to fix the machine. He ordered a part, which was delivered to my house the day before the follow-up service call. The part we received was obviously the incorrect part, so I called Sears to alert them and possible save myself the day (they would only give me an 8 am to 5 pm window again.) During my first phone call, I was told that the parts department would call me. They never did. The day of the appointment, I called again and was told the technician would call me. He never did. On the third phone call, I was allegedly transfered to the Escalation department, where they put me on hold and allegedly called the technician. They claim to have talked to the technician and he promised he would fix it today, no matter what. He got here at 2 pm and could not fix the washing machine because he had the wrong part. He claimed that no on ever contacted him to tell him I was concerned about having the wrong part. Now they are telling me that they can only give me another 8 am to 5 pm service window, but maybe they could do it on a Saturday so I can stop using vacation time to get this resolved. BUT, they would not make the appointment today because the technician had not resolved my case. I paid good money for an extended warranty and Sears has not honored it. Not only that, but by only providing an EIGHT HOUR service window, they have caused me to take two days of vacation time. I make $43 an hour at my job and have already had to take 16 hours off, losing $688, almost the cost of the washing machine. Now Sears wants me to take another day off, which would be an additional $344, the cost of the warranty. This is horrible customer service and I wonder at its legality. Just because Sears is a big business, that does not mean they should get to treat paying customers this way!
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#129886 Review #129886 is a subjective opinion of poster.
Loss
$300

Sears in Dulce, New Mexico - Did not show at scheduled time

Because of some problems with out new refridgerator an appointment was made by my wife for our fridge to be repaired by a Certified Sears Tech and a choice was given of 8-12 or 12-5. We chose 8-12 because we had plans for the afternoon and on the day of appt. rep called at mid morning to say it would be 12 -2 with NO explaination why. why can't a schedule be kept when appt. are made well in advance!!!!! Four hours leeway should be plenty of time for a scheduled appt to be kept. This is the third time we have had to have work done on a year old fridge. The last time the tech had to come back a second time because he did't have the right parts. I will probably look to another brand for our next appliance purchase.
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#129874 Review #129874 is a subjective opinion of poster.

I called 1-888-portrait twenty minutes ago to schedule an appointment and I received terrible customer service from "Carla". I received "snappy" comments from Carla early into the call, then she informed me that my local sears store did not have...
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Anonymous
#440094

Just to let you know, it doesn't matter where you go, jcp sears pictureme etc...If you dont have someone that loves their job and are proud of the photos being taken you will get *** service. So my opinion is to ask the photographer how many years experience they have and watch how they inneract with the kids or you.

And if all else fails then leave. You do not have to stay and have that bad experience.

Really people we were all born with common sense. Use it.

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#129786 Review #129786 is a subjective opinion of poster.

Under Warranty Sears Elite Refrigerator broken for 12 days

The refrigerator was not cooling as of July 20. Sears wouldn't send someone until 7/24. I made an issue as my husband was having surgery on the 24th so they sent someone on the 22nd. The part never arrived so no repair on the 25th. Technician was here yesterday, it is not cooling sufficiently. Numerous phonecalls, numerous different stories, have spoken to National Consumer Relations, Rapid Response, One Source, etc. and they all make promises that are not kept. One Source first contact didn't even set up a file for me. I did get someone at One Source to set up a file. Issue is open.
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#129736 Review #129736 is a subjective opinion of poster.
Service
Sears Repair

Sears in Fort Worth, Texas - Kenmore/LG french door refrigerators bulb housing meltdowns

The Kenmore Elite Trio from Sears and the LG French door refrigerators are the same units, only labelled differently for the merchants. If at any time (even if you got it fixed for free somehow... most of us aren't finding the solution though!) you have experienced a melting light housing in your unit (due to the lights not turning off) please file a complaint with www.cpsc.gov with your information. The potential for a househouse fire or serious injury is too much of a risk. This happened to us this weekend, Sears refused to help us since we are "out of warranty". It didn't matter that their product has a serious safety issue though. They are through with the customer once the credit card is charged. Don't use the Sears card to buy anything there either, it's like giving up all of your consumer rights!
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#129722 Review #129722 is a subjective opinion of poster.

On July 21st I called Sears Appliance Repair service to schedule an appointment to have my Jenn-Aire refrigerator repaired. The appointment was made for July 29th between the hours of 8 am and 12 noon. When nobody called or showed up by 11:45 am, I called customer...
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Anonymous
#25720

I've heard that in CA there is a law, CA civil code section 1722 b

that may apply. You can get $600 for a no show appointment. Maybe other states do too.

I don't know, but it is worth checking out.

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#129583 Review #129583 is a subjective opinion of poster.
Service
Sears Repair

1. Description of the purchase A the beginning of July'08 I went to Sears to buy an Air Conditioning unit. When I asked the seller what is their return policy on that he told me that I've got 30 days to return it if I don't like it. After finalizing the...
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Anonymous
#96409

It has happened to me as well recently buying a TV. what did you do next?

I am also victim of same totally unfair business pracice. Can we do together something?

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#129484 Review #129484 is a subjective opinion of poster.
Service
Sears Manager
Loss
$649