Sears Reviews and Complaints
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37
ISSUES RESOLVED
6K
TOTAL REVIEWS
$2.9M
CLAIMED LOSSES
$1.2K
AVG LOSS
720K
PAGE VIEWS
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Cons
- Poor customer service
- Delivery experience
- Customer service
Pros
- Price
- I will like it when they are out of business
- Product
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Bought $17000 in kitchen appliances in March 2008 from Sears at Montgomery Mall, Bethesda, MD. Everything came except the refrigerator which was scheduled later because Kitchenaid required their own installation and only after the cabinet to house the built-in fridge...
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4 comments
Sears has done a horrible job delivering a dishwasher that was purchased with a warranty and delivery charge all paid for up front. After almost two months of phone calls for lack of delivery when scheduled, they can not even locate the dishwasher and keep passing me to their deliver people who are usually off when I call them so no one has access to the case information--Their system does not recognize my phone number every time I call so I need to re-share my information to them--they never have adequate information on an escalated case so I repeat my story at least 6 times now and they seem very concerned and NEVER call me back-
What is most appalling is that Sears, a brand you would consider taking care of a problem, continues to pass the buck when the sale is in their name and they don't even share who they "outsource" this to-They will be reported to the appropriate agencies for this disregard of delivering on a contract-6/28/2011
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Review
Loss
$8180
Sears is a nightmare
Stay away from purchasing any appliances at Sears. I was promised next day delivery when in fact it took them almost 2 weeks. Worse yet, after delivering the wrong unit, the second delivery attempt was a waste of my second day off as the delivery team refused to install my washer and dryers because the old units were not unhooked (no one, salesperson, manager, delivery scheduler, or first delivery team told me this). I agreed to have a contractor unhook the unit at my expense and Sears agreed to return to hook it up the next day. However, the agent scheduled for the wrong day! I'm now on my fourth day of delivery with them and have lost lots of time at work. Let's not forget about the condescending customer service reps kept me on hold for 25 minutes and gave me a "too bad" response. All the while, I've been out of a washer/dryer for 3 weeks and have both the old and new units sitting in the middle of my kitchen. I am returning these items to them and purchasing from ABT
Review
Service
Sears Delivery Service
Sears in Philadelphia, Pennsylvania - Washer malfunction
The GE top load washer I purchased at sears less than 10 monthes ago malfunctioned last week causing the front metal panel to fly across the laundry room while the washer continued to run. We quickly unplugged it and started on our frustrating journey of trying to get Sears to replace it....SEARS thinks repairing a cable and the cracked tub ring is enough.....noone I have told yet has ever heard of such a thing happening. Leave it to Sears to think this washer is safe...BBB here I come! I will never buy GE or shop at Sears for anything.
Review
Loss
$500
I purchased a Kenmore refrigerator via Sears.com. I called in and place my order by phone and I was told that I was eligible for 10% cash back and free delivery rebate. After I got the refrigerator and tried to file my rebate, I was told that I wasn't eligible for...
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Review
Service
Sears Delivery Service
Loss
$65
Sears - Poor Service - Part II
I posted on 8/8 about Sears terrible appliance service. Well the beat goes on. Sears didn't come yesterday, but this am a service guy shows up at my house at 8:00. Great I thought! We can wash clothes again! The service guy who was nice btw, took a quick look at the washer and told me that he didnt have the part. Now this is after I have already told the Sears customer service agent exactly what part we needed to fix the washer. After all, this is the 4th time that the same part has broke. It should be in my file, right? The customer service agent told me that he could not send it to me for some reason and that when the service guy came, he would have the part. I dont care just fix it! The service guy who came here this am (who has already been here several times to fix the same washer) told me that sears would have to send me the part and then once I get the part to call back and re-schedule the appointment. We are looking at another two weeks without a washer. This is exactly what happened when the same part broke before. Service guy arrives, he does not have the part top fix it, we re-schedule the appointment after the part arrives at our house and we waste weeks or was it months of time. Is this a great company or what? If you want to watse your time and money, I strongly suggest that you shop at Sears! More to follow....
Review
Sears A/C extended service agreement worthless
39 days in South Florida, July and now August with NO A/C!! Just lots of run around, hang-ups and very rude customer service reps. Wrote letter to CEO, canceled 30 year account and contacted BBB, FL Attorney General and Consumer Affairs. Small claims court will be next to recover losses & added expenses of window units. The current email address for Aylwin B Lewis President & Chief Executive Officer of Sears is alewis@searshc.com. His address is 3333 Beverly Rd. Hoffman Estates, IL 60179. I encourage anyone who has had similar issues with service & repair to let him know how you feel. We did with a registered letter and our shredded credit cards. We may not hear anything back, but it felt good. No more Sears for me!!!! !
3 comments
Review
Service
Sears Repair
Sears in Mcalester, Oklahoma - Detergent
i was given a rain check for 4 buckets of laundry detergent when it came in i could only have one bucket because they did not get enough to go around well thats not my problem its just sorry service at the mcalester, oklahoma store and if i knew a lawyer i would sue just to be an *** like your sears folks in mcalester actually sears put it on sale i bought a bucket the day before and nobody said anything about it going on sale then when it did they just decided they would screw us out of the sale price so they could reap bigger profits i am very very pissed and everybody i know will be warned of this illegal stunt they did if you cant make it honest then close your doors. kenneth christopher 372sw1050th ave wilburton, okla. 74578 i expect a correction on this matter there were a lot of pissed customers and by the way this is not democracy when we have to agree to your *** terms before we can post
2 comments
Review
Sears Service - Poor!
We bought a sears front loader washer a few years ago. The rubber gasket in the front of the unit that holds the water in the tank broke 3 - 4 times. They rebuilt the machine but finally gave us a new one. Problem solved? No! The gasket just broke again on the new machine and flooded our upstairs, again. We set-up an appointment for them to come out today to fix it. They were to call in advance to tell me the approximate time they would be here. Instead I get a call from Dave the service guy telling me that since I didnt pick up the phone, I would have to re-schedule. Totally ridiculous! I will never ever set foot back in sears.
1 comment
Review
Sears - Terrible Service.
I asked Sears to come and service my A/C unit that I bought from them not too long ago. I was getting desperate because they were not showing up. I called another company 1hour heating & A/C who came out within 1 hour. When Sears arrived at about the same time, the salesman, who just happened to tag along with the service tech, steamed out of my driveway refusing to come into my home and give me an estimate. I did not turn them away, they turned away from me. Now I am being billed 170.13! I did not have any paperwork given to me, nor was I billed before today. This being said, I was immediately put into Collections and I have 3 days to pay the bill. I am trying to dispute but some of the reps are very mean. I have been on the phone ALL day, and I've been called, a liar, cheater, and a scam artist. Sometimes I don't even know what they are saying to me because they don't speak English. I thought Sears was a good company, but I have learned otherwise. Consumer Beware!
1 comment
Review
I purchased four new SUV tires at a cost of $780.00 from Sear's Auto Center in Oak Brook, IL. Eddie, my salesman, proceeded to ring up my order automatically adding the $60 Road Hazard Insurance to my invoice without asking permission to do so or even explaining...
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9 comments
Seared Too
"free after you pay for the policy"?!?!?! BRILLIANT!!! I'm sure Doesn't Matter will use that himself.
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Review
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By far, Sears has the worst technicians and warranty policies. The tech that came to service our refrigerator had someone guide him over the phone the whole time (very unprofessional).
The part that needed to be replaced was under manufacturer warranty yet the only way to order it was if a Sears tech came out and installed it.
This warranty is garbage and worthless. I would advise to never purchase any items from this company.
The CEO of Sears Holdings is no longer Aylwin B Lewis, so this e-mail address is worthless. The company has an interim CEO, W Bruce Johnson, and has had such for close to six months. They are still "searching" for a new leader.
I hear you. Please see my posts about our experiences with sears appliance service.
I am thinking about going to lowes or depot and just buying another washer.
I am just flat plain tired of dealing with the incompetence that is sears. :(