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Sears does not back their products

I hate SEARS. Never buy from them because they do not stand by there products. I bought a mattress and box spring from Sears in 2001. Now the bed is wire frame is broken and it is sagging very badly. Sears sent a man to look at the mattress and he took pictures and wrote all the problems down. He said that he would be submitting everything that day which was a Friday. Monday comes and I get a call that I bought the bed in 1993 and they would not cover anything on the bed. My husband called to inform them that the mattress was purchased in 2001 and we paid full price. The the mattress also comes with a 10 year none pro-rated warranty. So my husband called to inform this to them and he was told the computer is down and that someone should be calling the next day. So here is the next day and I phoned just to get everything moving. I was informed that someone from another department will be looking at the file and get back in a couple days. I asked to speak to the person who takes who will be looking into it and was told they do not speak to the public. So I asked for a supervisor and was told everyone in that department is a supervior and I have call the highest department. Boy what a joke. In the spring my dryer that I purchased from them broke down. So I called service to get is fixed. After 4 different service men came it was still not working. Again no one would speak to me on this matter. I am disabled and taking my clothes to the laundry mat is not very easy. I informed Sears of this and I got sorry. How can a company send 4 different service men with at least one to two weeks apart and not be able to fix my dryer. I was told in an email from Sears that a would get a $40.00 gift certificate for my troubles. I never got the gift certificate and my husband fixed the dryer. So here I sit waiting and waiting for Sears to do the right thing. (ha ha what a joke) Never again will I buy any major item from them.
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#134649 Review #134649 is a subjective opinion of poster.

I purchased a $1300 gas grill for $300 because it was last years model. Sears sold me the full protection warrenty for $300 that covered the entire grill because it was still brand new. The grill was missing pieces so I scheduled a tech to come and check it out and...
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Anonymous
#33172

75% off sounds like a great deal.

If they are covering the grill with a warranty you paid for then that rotisseri should be working by know.

I'd go to the BBB with a copy of the service receipt showing that the rotisseri is broke and that a part was or will have to be ordered.

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#134497 Review #134497 is a subjective opinion of poster.
Loss
$1300

Six months after purchasing a 42" t.v. that cost over $1000.00 from Sears, the LCD panel went out. It's been over two months that we have been without a television and Sears keeps dragging their feet about replacing it. It has a one year manufacturer warranty...
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5 comments
Anonymous
#146690

At the time of your purchase you should have been offered a protection agreement. If you chose not to spend the extra money on the agreement then you are to deal with the manufacturers "defect" warranty.

Working in the electronics department myself i always encourage the Protection Agreement. Spending 179$ for 3years on a tv and looking at repair costs to the cost of the warranty.

It pays for itself. Good luck with what you have

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#134410 Review #134410 is a subjective opinion of poster.

9-5-08 Sears repair has been out to fix our Lawn tractor 7 times and can't seem to fix it. There is less than 20 hours on the engine. We bought a Craftsman lawn tractor hoping it would last many years. 8 months before it died. 1st tech orderd new engine 2 tech has...
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Anonymous
#41832

we purchased a lawn tractor & it was delivered 9/30/08. Needless to say, it broke the first time we used it!

Have a service agreement, scheduled a call (that was 2 weeks out) & they NEVER showed today. Phoned the dept & they have no record of my call.

We are ready to take it back. Never by craftsman again!

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#134218 Review #134218 is a subjective opinion of poster.
Loss
$1500

Sears Kenmore has horrible customer service. Never buy

I bought a Kenmore oasis washer and dryer. Top of the line. After 16 months the top of the dryer's paint started to pit. It is now rusting. The customer service dept. claims this is a cosmetic defect and they won't fix it. I did not buy the extended warrantee. One rep told me "things don't last forever". I spoke with local and home office people and they were rude and insulting! I will never buy another product from Sears again. They really don't care how the customer feels. Thank god this didn't happen to a refridgerator that was out in the open. Obviously, it was a bad paint job and they don't feel that they are responsible for it. Byer beware!!!
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#134182 Review #134182 is a subjective opinion of poster.

Technician failed to make promised repairs to sears washer

In mid-August my Sears washer failed to start. A technician came on August 29, found a small magnet sliding around on the front , and replaced it in the drawer.Then he left. It then seemed to start, but immediately went to the final spin cycle. The same technician returned Sept.3 and told my husband "Your wife forgot to turn on the water. The machine is fine" and left.The washer does exactly what it did before . Another appointment is not available until Sept 15. Each telephone call goes through many channels and ends at another new uninformed person.
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#133876 Review #133876 is a subjective opinion of poster.

Sears.com. I have had nothing but trouble with an order that I placed online to be picked up at the store. When I placed the order I was advised that I would receive an e-mail notifying me when I could go pick up my purchase. I received the e-mail. I drove to the...
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2 comments
Anonymous
#32032

If you see one of the items in the store you still have to go to package pick-up to get it.

Sometimes it's easier to cancel the entire order and get it in the store at a register.

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#133836 Review #133836 is a subjective opinion of poster.
Loss
$180

In October 2006 we brought from Sears a Stainless finish Kenmore Elite 25 cu. ft. TRIO French Door Bottom Freezer Refrigerator. On August 2008 this Refrigerator MALFUNCTIONED. I had left the house for about 2 hours, when I came back and I opened my refrigerator doors...
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Anonymous
#1536311

They are still peddling *** I too purchased a Kenmore Elite, (really LG) Trio Fridge in April 2015. It's now July, 2018.

Compressor went out. Sure, the parts are covered by warranty, but it's very expensive for the labor. Also, the ice maker is not working properly. What a piece of Crap.

And it is a very expensive refrigerator. Where is the consumer protectionism. These problems, I see, on the computer, have been going on for over a Decade. Why are they ( THE GOVERNMENT ) Allowing this to continue.

We the people, are getting taken advantage of. I remember when refrigerators were made here in the USA. THEY RAN FOR DECADES, with no issues. Some are still going strong after 40+ years.

I say DONALD TRUMP please put MORE Tariffs on this no good stuff coming into our country.

Maybe then the factories here will start making them. THEN they will be easier to be held accountable.

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#133835 Review #133835 is a subjective opinion of poster.
Service
Sears Repair

Went in 2 wks ago for a tire change. They stripped my bolts and damaged my rotor. I have been without a car for two weeks. Talking to them is like talking to a wall --"Yes ma'am" for everything. I asked them to pay for a rental car since it is their fault...
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3 comments
Anonymous
#143906

I like how you used "simple tire change" :grin Like as if's as simple as turning on/off a light switch

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#133796 Review #133796 is a subjective opinion of poster.
Loss
$1000

I am a former Sears / A&E Tech Manager and I understand everyone’s pain dealing with repairs with Sears and A&E Factory Service, which many of you know, are in fact one in the same company. And that’s why you receive the same service, or lack of...
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77 comments
Anonymous
#1723445

Agree 110% A@E appliance repair is the worst. Been jerking me around for 6 weeks and 6 repair costs and my LG refrigerator is still not working.

Will never buy another Sears product or a Sears craftsman product.

They have ruined the sears brand. A

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#133788 Review #133788 is a subjective opinion of poster.
Service
Sears Manager