Sears Reviews and Complaints
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Sears in Dulce, New Mexico - Did not show at scheduled time
Because of some problems with out new refridgerator an appointment was made by my wife for our fridge to be repaired by a Certified Sears Tech and a choice was given of 8-12 or 12-5. We chose 8-12 because we had plans for the afternoon and on the day of appt. rep called at mid morning to say it would be 12 -2 with NO explaination why. why can't a schedule be kept when appt. are made well in advance!!!!! Four hours leeway should be plenty of time for a scheduled appt to be kept. This is the third time we have had to have work done on a year old fridge. The last time the tech had to come back a second time because he did't have the right parts. I will probably look to another brand for our next appliance purchase.
I called 1-888-portrait twenty minutes ago to schedule an appointment and I received terrible customer service from "Carla". I received "snappy" comments from Carla early into the call, then she informed me that my local sears store did not have...
Under Warranty Sears Elite Refrigerator broken for 12 days
The refrigerator was not cooling as of July 20. Sears wouldn't send someone until 7/24. I made an issue as my husband was having surgery on the 24th so they sent someone on the 22nd. The part never arrived so no repair on the 25th. Technician was here yesterday, it is not cooling sufficiently. Numerous phonecalls, numerous different stories, have spoken to National Consumer Relations, Rapid Response, One Source, etc. and they all make promises that are not kept. One Source first contact didn't even set up a file for me. I did get someone at One Source to set up a file. Issue is open.
Sears in Fort Worth, Texas - Kenmore/LG french door refrigerators bulb housing meltdowns
The Kenmore Elite Trio from Sears and the LG French door refrigerators are the same units, only labelled differently for the merchants. If at any time (even if you got it fixed for free somehow... most of us aren't finding the solution though!) you have experienced a melting light housing in your unit (due to the lights not turning off) please file a complaint with www.cpsc.gov with your information. The potential for a househouse fire or serious injury is too much of a risk. This happened to us this weekend, Sears refused to help us since we are "out of warranty". It didn't matter that their product has a serious safety issue though. They are through with the customer once the credit card is charged. Don't use the Sears card to buy anything there either, it's like giving up all of your consumer rights!
On July 21st I called Sears Appliance Repair service to schedule an appointment to have my Jenn-Aire refrigerator repaired. The appointment was made for July 29th between the hours of 8 am and 12 noon. When nobody called or showed up by 11:45 am, I called customer...
1. Description of the purchase A the beginning of July'08 I went to Sears to buy an Air Conditioning unit. When I asked the seller what is their return policy on that he told me that I've got 30 days to return it if I don't like it. After finalizing the...
Sears Service Centers
Tried to call and get some info on mower blades. I checked their websight and they claim to have schmatics but not on this part. The older blades have a round 3/8 center. All newer blades have a star like center with a larger diameter. Before I order the blades online I want to make sure they are correct. Product #25034 First person (Stoutland, Mo.) had no idea although she owned the store 5 years, said she had never been asked the question, told me I could order the blades online. Second larger center (Springfield, Mo.) has not answered the phone in two days. Called Sears central and they claim the number is correct and have no idea why they are not answering. They also state they do not have a technical department.
Sears Technical Support
Sears Canada Protection Agreement Ripoff
We purchased a fridge from Sears back in June 2007 and have a service contract with them. Last month, the middle shelf came apart and crashed down onto the bottom shelf causing damage to both of them. I called sears for a service call and they sent someone today (1 month later) to come and check the fridge. It is a kenmore fridge and they say that they stand behind these appliances. They man said, "sorry we can't help you, you will have to spend around $250 to get a new shelf" We called up and spoke to the supervisor of 1-800-4my-home (Sears Customer Service) They told me the same thing, that if it is not defective then there is nothing that can be done. This is definitely a defect! I was even told by someone who works at sears that it is indeed a defect and has seen it more than once. Finally after arguing with them for over 40 mins, they agreed to send another technician to look, but at our expense. In 1 month from now. Meanwhile we have no place to put anything in our fridge. What kind of customer service does Sears have? We have purchased many things from sears in the past and can't believe that this is how they treat a customer.
This is a continuation about working at the Sears Call Center which is like the job from ***. As I stated earlier, you are lucky if you speak to your supervisor all week. When you do, it's all negative feedback. The people that seem to get the best ratings are the...
I worked in the Sears Call Center that most of you received such terrible service from. I was only able to work there 3 months before I resigned. It is an extremely depressing, difficult, place to work. You are given about 3 minutes to log onto your phone system once...
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