
Sears Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
- Latest review first
- Most helpful reviews first
sears protection agreement plan is fraud :grin :upset :cry
Sears also strong arms you into paying a separate service call charge for each appliance. I had them work on three appliances, there less than 30 minutes, installed one part at $24.00 and wanted $600.00 for service call.
There were a number of issues with setting an appointment as well. I will not use Sears again.
Sears review in New York, New York: Held phone 46 mins. trying to get repairman
We bought a go cart from sears with the 3 year protection agreement on June 7, 2013 and by August 2013 it had been torn up 3 times. They woul call and give us a time frame from 1 to 5 and someone over the age of 18 had to be there and we would arrange that and then they would call that same day and say that they didnt have a tech that could work on a go cart and then it would be 2 more weeks before they could come and they done the same thing again.
My kids never got to ride this go cart hardly any because it stayed torn up all the time. The last time they came out they said the carburetor was cracked and they wouldnt cover that due to misuse and we took it to a mechanic and the carburetor is not cracked so they just told us that so they wouldnt have to pay for any more repairs.
This the sorriest company I have ever dealt with and I will never buy anything from sears again. Everybody needs to read these comments before they buy from them I wished I had.
I think you are probably dealing with a dealer store which a psuedo franchise.
Sears itself does charge a restocking fee on anything used or on damaged or missing packing.I 'm not saying it's justified but it is policy.
Everybody is going to pass the buck because they are made to think it is their problem.In the end though you are dealing with SEARS.
An even exchange on the other hand should have no fees.
Why is Sears so Incompetent ?
Sears Service Non-existent
Sears review in Newark, New Jersey: Service appointment cancelled without my knowledge
I only had 12,590 on my 40,000 warranty tires. I had to literally speak up for the incompetent manager and assisting manager.
Both taken different readings of tire thread depth. The same company who rotates my 265 tires that are to be rotated across the back and 245 tires to be rotated only across the front. Well, the place the 265 at the front and 245 at the back and took it out of the shop rubbing fender-well.
Their explanation was they thought it was rubbing when it came in. They are so incompetent!
Sears is horrible. Terrible customer service.
After 46 yrs being a loyal customer, I will never purchase a thing from them again. I will tell everyone I know.
Thank You for Your Submission
Your comment is successfully posted.
I agree, I had the worst experience with them, they are a ripoff, then sent a stinky 400 pound repair man (who left an odor 3 hours after he left) to our house and was sitting at my door saying "well are you F'ing home?", You didnt answer the F'ing phone" and some other profound stuff, with my 2 year old baby in the house" He was all bent out of shape becuase we didnt answer the phone, well when we made te appointment, they specifically said make sure someone is home between the hours of 8:00 and noon, they didnt say MAKE SURE YOU ANSWER your phone, *** morons....