Sears Reviews and Complaints
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Latest review first
Opened my credit card statement for my brand new gold master card from sears yesterday. Was amazed to find that the caring personel in the sears protection agreement dept. had kindly taken upon themselves to provide me with coverage on three appliances I had purchaced...
Purchased a Frigidaire Side-by-Side unit from Sears, along with their "Extended Warranty". Icemaker stopped functioning July 4th; Repair Service was contacted. What a Joke! First available appointment wasn't until 3 weeks later-7/25. Stayed home from...
Sears review in New York, New York: Held phone 46 mins. trying to get repairman
On Aug. 11, 2008, I was on the phone for 46 mins., spoke to 5 different people, giving my name,etc. each time, in an attempt to have a repairman come to service my 7 month old washer. Excuses--"we can't schedule an appointment because you aren't in the computer." "Are you sure this is the washer you own?" The final gentleman I spoke with asked me to get the model and serial numbers so that he could put it in the computer. The repairman was prompt and courteous, ordered the part and rescheduled for 8/26. When part had not arrived 8/25, I wasted 17 more mins. on the phone to learn the part was back ordered with no promised delivery date.My home is filled wirh Kenmore appliances but there won't be any more due to this horrible phone experience.
Sears Delivery Service
We've bought our appliances at Sears for 20 years, but never again. We just bought a refrigerator and stove. We had a problem with the stove and I called to see if it was covered by warranty. 2 hours on the phone but they would ONLY schedule an appointment. Part...
I purchased a lawn tractor through sears.com. Picked it up at a sears contract store . The contract store manager told me. You are on your own with sears . com we are not connected with them.. The next day I found the tractor was not as the catalogue indicated and it...
Why is Sears so Incompetent ?
Here is the sequence of events that have transpired over the past month since I began trying to fix my piece-of-garbage Kenmore dishwasher : (1) About a month ago I started calling people at Sears to try to find out what parts are needed to rebuild the pump in my piece of garbage dishwasher. After about 5 hours of making phone calls, I was NEVER able to locate anybody at Sears who could answer the simple question : "What parts are required to rebuild my dishwasher pump ?" For that matter, I was never able to locate anybody who showed any evidence that they might be capable of finding their own rear end with a meat hook and a flashlight. I finally gave up on trying to FIX the pump. Are you aware that for the dishwasher I am unfortunate to own, you sell 5-cent O-rings and seals for anywhere between $2.00 and $10 ? And we BOTH know that you buy those pieces of *** from China for half a penny each ! ! I might not care so much about being RAPED financially if you had decent service, but you DON'T !!! (2) On about Tuesday of this week (Tuesday Aug 19, 2008) I broke down and ordered a new pump. Guess what ? It can ONLY BE ORDERED WITH THE F#$@ING MOTOR INCLUDED ! I DON'T WANT A MOTOR ! I ONLY WANT A PUMP ! Next, Sears will be calling itself "Environmentally Friendly" or some other such lie ! (3) Yesterday, I started wondering where in *** the email is that was supposed to be sent to me, confirming the order. I phoned the Sears human sales staff, and the woman I talked to told me the order wasn't in the system ! YOUR SYSTEM DROPPED THE GODD*&%NED ORDER ! I re-ordered the pump (AND MOTOR !!!!!). The web page that lists this part said the part is "In Stock" (you know, like as in : "We have it right here to send to you ...."). Another lie ! ! ! (4) Just now (Aug 22) I was wondering why I still never got an email confirmation of my order, so I looked on your web site. The web site says the part is BACKORDERED ! ! ! Not "In Stock" as the lie on your web page says ..... BACKORDERED ! ! ! Meanwhile, I am washing dishes by hand, and trying real hard to resist tying a chain to your GODDA&%#D dishwasher and using the car to forcibly pull the son of a *** OUT of my kitchen at about 70 mph !!!! OUT OF THE WAY KIDS ..... DADDY'S GONNA DO SOME REMODELING !!!!! Sears is a piece of ***. This is about the 10th time I have gotten screwed by you people. I will NEVER, NEVER, NEVER, EVER (!!!!!) buy any of your *** again as long as I live ! And, I am going to post this letter on every consumer complaint web site I can find. I am SICK of dealing with Sears. a pissed consumer
Sears Service Non-existent
Recently our 3 yr old Sears Kenmore Elite refrigerator went out. We called Sears and waited two weeks for a service man to show up. On appointment day, he never showed. Lied about calling and now, we face another week without a refrigerator. Its back enough for a 3 yr old refrigerator to quit working but having to wait three weeks for a possible service technician to show up is not very cool. When you call for service, no one on the other line seems to care. Their attitude is that this is just a job and we will just have to wait. Sears Service Sucks!
Sears review in Newark, New Jersey: Service appointment cancelled without my knowledge
I made an appointment to have my treadmill repaired and serviced -they rescheduled my 1st appointment they overbooked-they rescheduled me for the next day 8/21/08-they called and confirmed appt-the day of appt when i called they did not have me scheduled they scheduled me for sat 8/23/08-i made 5 ph calls when the so called customer service rep read back the notes in my account-the one note that was missing was that of the resch dt for 8/21/08- how convientient for SEARS not me they hd resch dt 8/23/08
I just got back from my local SEARS store and can't believe what happened! I had purchased 4 new tires for my SUV in Nov.2005. The tires are 40 000 mile tires. Last month (July) I had my tires rotated before going on a road trip and also an oil change at the local...
I just Googled "I Hate Sears" and I can't believe the number of entries. Here's my particular tale: First off, I am so beside myself I want to hurl my very expensive front loading Kenmore washer out the window and unto the lap of a Sears Board Member....
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