Sears Reviews and Complaints

On Aug. 11, 2008, I was on the phone for 46 mins., spoke to 5 different people, giving my name,etc. each time, in an attempt to have a repairman come to service my 7 month old washer. Excuses--"we can't schedule an appointment because you aren't in the computer." "Are you sure this is the washer you own?" The final gentleman I spoke with asked me to get the model and serial numbers so that he could put it in the computer. The repairman was prompt and courteous, ordered the part and rescheduled for 8/26. When part had not arrived 8/25, I wasted 17 more mins. on the phone to learn the part was back ordered with no promised delivery date.My home is filled wirh Kenmore appliances but there won't be any more due to this horrible phone experience.

Here is the sequence of events that have transpired over the past month since I began trying to fix my piece-of-garbage Kenmore dishwasher : (1) About a month ago I started calling people at Sears to try to find out what parts are needed to rebuild the pump in my piece of garbage dishwasher. After about 5 hours of making phone calls, I was NEVER able to locate anybody at Sears who could answer the simple question : "What parts are required to rebuild my dishwasher pump ?" For that matter, I was never able to locate anybody who showed any evidence that they might be capable of finding their own rear end with a meat hook and a flashlight. I finally gave up on trying to FIX the pump. Are you aware that for the dishwasher I am unfortunate to own, you sell 5-cent O-rings and seals for anywhere between $2.00 and $10 ? And we BOTH know that you buy those pieces of *** from China for half a penny each ! ! I might not care so much about being RAPED financially if you had decent service, but you DON'T !!! (2) On about Tuesday of this week (Tuesday Aug 19, 2008) I broke down and ordered a new pump. Guess what ? It can ONLY BE ORDERED WITH THE F#$@ING MOTOR INCLUDED ! I DON'T WANT A MOTOR ! I ONLY WANT A PUMP ! Next, Sears will be calling itself "Environmentally Friendly" or some other such lie ! (3) Yesterday, I started wondering where in *** the email is that was supposed to be sent to me, confirming the order. I phoned the Sears human sales staff, and the woman I talked to told me the order wasn't in the system ! YOUR SYSTEM DROPPED THE GODD*&%NED ORDER ! I re-ordered the pump (AND MOTOR !!!!!). The web page that lists this part said the part is "In Stock" (you know, like as in : "We have it right here to send to you ...."). Another lie ! ! ! (4) Just now (Aug 22) I was wondering why I still never got an email confirmation of my order, so I looked on your web site. The web site says the part is BACKORDERED ! ! ! Not "In Stock" as the lie on your web page says ..... BACKORDERED ! ! ! Meanwhile, I am washing dishes by hand, and trying real hard to resist tying a chain to your GODDA&%#D dishwasher and using the car to forcibly pull the son of a *** OUT of my kitchen at about 70 mph !!!! OUT OF THE WAY KIDS ..... DADDY'S GONNA DO SOME REMODELING !!!!! Sears is a piece of ***. This is about the 10th time I have gotten screwed by you people. I will NEVER, NEVER, NEVER, EVER (!!!!!) buy any of your *** again as long as I live ! And, I am going to post this letter on every consumer complaint web site I can find. I am SICK of dealing with Sears. a pissed consumer

I made an appointment to have my treadmill repaired and serviced -they rescheduled my 1st appointment they overbooked-they rescheduled me for the next day 8/21/08-they called and confirmed appt-the day of appt when i called they did not have me scheduled they scheduled me for sat 8/23/08-i made 5 ph calls when the so called customer service rep read back the notes in my account-the one note that was missing was that of the resch dt for 8/21/08- how convientient for SEARS not me they hd resch dt 8/23/08