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Opened my credit card statement for my brand new gold master card from sears yesterday. Was amazed to find that the caring personel in the sears protection agreement dept. had kindly taken upon themselves to provide me with coverage on three appliances I had purchaced...
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6 comments
Anonymous
#328173

sears protection agreement plan is fraud :grin :upset :cry

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Review
#133076 Review #133076 is a subjective opinion of poster.
Purchased a Frigidaire Side-by-Side unit from Sears, along with their "Extended Warranty". Icemaker stopped functioning July 4th; Repair Service was contacted. What a Joke! First available appointment wasn't until 3 weeks later-7/25. Stayed home from...
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2 comments
Anonymous
#36838

Sears also strong arms you into paying a separate service call charge for each appliance. I had them work on three appliances, there less than 30 minutes, installed one part at $24.00 and wanted $600.00 for service call.

There were a number of issues with setting an appointment as well. I will not use Sears again.

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Review
#132841 Review #132841 is a subjective opinion of poster.
Service
Sears Repair

Sears review in New York, New York: Held phone 46 mins. trying to get repairman

On Aug. 11, 2008, I was on the phone for 46 mins., spoke to 5 different people, giving my name,etc. each time, in an attempt to have a repairman come to service my 7 month old washer. Excuses--"we can't schedule an appointment because you aren't in the computer." "Are you sure this is the washer you own?" The final gentleman I spoke with asked me to get the model and serial numbers so that he could put it in the computer. The repairman was prompt and courteous, ordered the part and rescheduled for 8/26. When part had not arrived 8/25, I wasted 17 more mins. on the phone to learn the part was back ordered with no promised delivery date.My home is filled wirh Kenmore appliances but there won't be any more due to this horrible phone experience.
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Review
#132726 Review #132726 is a subjective opinion of poster.
Service
Sears Delivery Service
We've bought our appliances at Sears for 20 years, but never again. We just bought a refrigerator and stove. We had a problem with the stove and I called to see if it was covered by warranty. 2 hours on the phone but they would ONLY schedule an appointment. Part...
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1 comment
Anonymous
#723453

We bought a go cart from sears with the 3 year protection agreement on June 7, 2013 and by August 2013 it had been torn up 3 times. They woul call and give us a time frame from 1 to 5 and someone over the age of 18 had to be there and we would arrange that and then they would call that same day and say that they didnt have a tech that could work on a go cart and then it would be 2 more weeks before they could come and they done the same thing again.

My kids never got to ride this go cart hardly any because it stayed torn up all the time. The last time they came out they said the carburetor was cracked and they wouldnt cover that due to misuse and we took it to a mechanic and the carburetor is not cracked so they just told us that so they wouldnt have to pay for any more repairs.

This the sorriest company I have ever dealt with and I will never buy anything from sears again. Everybody needs to read these comments before they buy from them I wished I had.

Review
#132642 Review #132642 is a subjective opinion of poster.
I purchased a lawn tractor through sears.com. Picked it up at a sears contract store . The contract store manager told me. You are on your own with sears . com we are not connected with them.. The next day I found the tractor was not as the catalogue indicated and it...
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1 comment
Anonymous
#29899

I think you are probably dealing with a dealer store which a psuedo franchise.

Sears itself does charge a restocking fee on anything used or on damaged or missing packing.I 'm not saying it's justified but it is policy.

Everybody is going to pass the buck because they are made to think it is their problem.In the end though you are dealing with SEARS.

An even exchange on the other hand should have no fees.

Review
#132495 Review #132495 is a subjective opinion of poster.
Service
Sears Manager

Why is Sears so Incompetent ?

Here is the sequence of events that have transpired over the past month since I began trying to fix my piece-of-garbage Kenmore dishwasher : (1) About a month ago I started calling people at Sears to try to find out what parts are needed to rebuild the pump in my piece of garbage dishwasher. After about 5 hours of making phone calls, I was NEVER able to locate anybody at Sears who could answer the simple question : "What parts are required to rebuild my dishwasher pump ?" For that matter, I was never able to locate anybody who showed any evidence that they might be capable of finding their own rear end with a meat hook and a flashlight. I finally gave up on trying to FIX the pump. Are you aware that for the dishwasher I am unfortunate to own, you sell 5-cent O-rings and seals for anywhere between $2.00 and $10 ? And we BOTH know that you buy those pieces of *** from China for half a penny each ! ! I might not care so much about being RAPED financially if you had decent service, but you DON'T !!! (2) On about Tuesday of this week (Tuesday Aug 19, 2008) I broke down and ordered a new pump. Guess what ? It can ONLY BE ORDERED WITH THE F#$@ING MOTOR INCLUDED ! I DON'T WANT A MOTOR ! I ONLY WANT A PUMP ! Next, Sears will be calling itself "Environmentally Friendly" or some other such lie ! (3) Yesterday, I started wondering where in *** the email is that was supposed to be sent to me, confirming the order. I phoned the Sears human sales staff, and the woman I talked to told me the order wasn't in the system ! YOUR SYSTEM DROPPED THE GODD*&%NED ORDER ! I re-ordered the pump (AND MOTOR !!!!!). The web page that lists this part said the part is "In Stock" (you know, like as in : "We have it right here to send to you ...."). Another lie ! ! ! (4) Just now (Aug 22) I was wondering why I still never got an email confirmation of my order, so I looked on your web site. The web site says the part is BACKORDERED ! ! ! Not "In Stock" as the lie on your web page says ..... BACKORDERED ! ! ! Meanwhile, I am washing dishes by hand, and trying real hard to resist tying a chain to your GODDA&%#D dishwasher and using the car to forcibly pull the son of a *** OUT of my kitchen at about 70 mph !!!! OUT OF THE WAY KIDS ..... DADDY'S GONNA DO SOME REMODELING !!!!! Sears is a piece of ***. This is about the 10th time I have gotten screwed by you people. I will NEVER, NEVER, NEVER, EVER (!!!!!) buy any of your *** again as long as I live ! And, I am going to post this letter on every consumer complaint web site I can find. I am SICK of dealing with Sears. a pissed consumer
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Review
#132474 Review #132474 is a subjective opinion of poster.

Sears Service Non-existent

Recently our 3 yr old Sears Kenmore Elite refrigerator went out. We called Sears and waited two weeks for a service man to show up. On appointment day, he never showed. Lied about calling and now, we face another week without a refrigerator. Its back enough for a 3 yr old refrigerator to quit working but having to wait three weeks for a possible service technician to show up is not very cool. When you call for service, no one on the other line seems to care. Their attitude is that this is just a job and we will just have to wait. Sears Service Sucks!
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1 comment
Anonymous
#30996

I agree, I had the worst experience with them, they are a ripoff, then sent a stinky 400 pound repair man (who left an odor 3 hours after he left) to our house and was sitting at my door saying "well are you F'ing home?", You didnt answer the F'ing phone" and some other profound stuff, with my 2 year old baby in the house" He was all bent out of shape becuase we didnt answer the phone, well when we made te appointment, they specifically said make sure someone is home between the hours of 8:00 and noon, they didnt say MAKE SURE YOU ANSWER your phone, *** morons....

Review
#132351 Review #132351 is a subjective opinion of poster.

Sears review in Newark, New Jersey: Service appointment cancelled without my knowledge

I made an appointment to have my treadmill repaired and serviced -they rescheduled my 1st appointment they overbooked-they rescheduled me for the next day 8/21/08-they called and confirmed appt-the day of appt when i called they did not have me scheduled they scheduled me for sat 8/23/08-i made 5 ph calls when the so called customer service rep read back the notes in my account-the one note that was missing was that of the resch dt for 8/21/08- how convientient for SEARS not me they hd resch dt 8/23/08
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Review
#132339 Review #132339 is a subjective opinion of poster.
Loss
$385
I just got back from my local SEARS store and can't believe what happened! I had purchased 4 new tires for my SUV in Nov.2005. The tires are 40 000 mile tires. Last month (July) I had my tires rotated before going on a road trip and also an oil change at the local...
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11 comments
Anonymous
#1001999

I only had 12,590 on my 40,000 warranty tires. I had to literally speak up for the incompetent manager and assisting manager.

Both taken different readings of tire thread depth. The same company who rotates my 265 tires that are to be rotated across the back and 245 tires to be rotated only across the front. Well, the place the 265 at the front and 245 at the back and took it out of the shop rubbing fender-well.

Their explanation was they thought it was rubbing when it came in. They are so incompetent!

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#132333 Review #132333 is a subjective opinion of poster.
I just Googled "I Hate Sears" and I can't believe the number of entries. Here's my particular tale: First off, I am so beside myself I want to hurl my very expensive front loading Kenmore washer out the window and unto the lap of a Sears Board Member....
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17 comments
Anonymous
#1564839

Sears is horrible. Terrible customer service.

After 46 yrs being a loyal customer, I will never purchase a thing from them again. I will tell everyone I know.

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#132056 Review #132056 is a subjective opinion of poster.
Service
Sears Repair