Sears Reviews and Complaints
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My experience with Sears Optical in North Riverside, IL, was horrible! They made my bifocals incorrectly, and I told them they weren't right when I tried them on, but the guy who told me he is store manager (turned out the real store manager is on pregnancy leave)...
SEARS Salesman lied about rebate
We bought a dryer listed at $399 and were told there was a rebate on the delivery. We were also told not to use our sears card because there was a 10% off promotion and that would make our sale go below $399 and not eligable for the delivery rebate. Now they will not honor the rebate because on the back of the form it states you have to finance with your sears card and will not refund the delivery costs if we return it. I called the refund help desk and they said to wait 48 hrs and the rebate would go through. That did not happen and now the rebate is off. SEARS is horrible. I guess they operate under the K-mart mentality now.
about sears PA I think we should review everything re the agreement before getting it. They may seem too god to be true but its really with the understanding of each PA sears have the key to get better svc. In the PAs it doesnt state that they will prioritize you in...
Purchased a Sears installed garage opener, wouldn't fully work with car. Sears would not replace. Do Not buy at sears. Manager rude. Hot line said they must support manager in field. Sears insisted that I buy an upgraded opener, and that I pay the installation charges. The manager was very rude to my wife and me, and when we called the hot line, they simply said, that they must go with what the manager in the field decided, and would not allow me talk to regional manager or anyone else. Would never buy anything else from sears any where
When called Sears at 803-753-4501 for an appointment, I was told the technician will tell you how much it cost me to fix my TV in terms of labor and parts after diagnosis. I was also told I have a chance to decide to whether let him fix the TV to pay the cost of labor...
We purchased a GE Profile washer and dryer from Sears on July 17 being told it was in stock. After we already went through all the paperwork to start a Sears Card account to get $100.00 rebate, we were told the dryer wasn't in stock. We agreed to an Aug 4, 2008...
Sears appliance customer service lies
Sears on line appliance scheduling and service is totally unreliable and there is no guarantee that anyone will show up. After scheduling a service call on my refrigerator where I got to pick the day and time of my service call on line I gave Sears $75,00 and I thought I was set. 5 hours into when I was suppose to have service, I called a service line off shore and was told to reschedule. I lost $75,00 plus a half day of work and my refrigerator is still not fixed. I am going to spend $5,000 on new kitchen appliances and I will never ever buy appliances from Sears because even if the product is good the customer service is not. Sears does not get what customer service should be which is why they are a second rate retailer and losing market share. Sears forgot what made them a major company and forgot that great customer service is what make good companies great
I called sears to make a settlement offer for my mother in law. He husband recently dies and her income due to his military income was cut in less than half. then her ssi was also reduces. I was making an offer to them for a cash settlement, they indicated they were...
I ordered a shop vac from sears on 7/4/08 via the web site. They charged my credit card right away. The web site still shows the order is in process and will ship in 7-9 days I contacted sears on 7/30 - they tell me they decided not to sell the item at that price and...
Opened my credit card statement for my brand new gold master card from sears yesterday. Was amazed to find that the caring personel in the sears protection agreement dept. had kindly taken upon themselves to provide me with coverage on three appliances I had purchaced...
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