Sears Reviews and Complaints
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Single mom almost losy my job because of sears
my dish washer went out 3 weeks after i bought it called sears after a week they sent out some one that said I needed a new motor and it would take a couple of weeks to get in when it came in I took another day off work for them to put it in the guy came back after a another week said the first guy didnt order the right part and it would be 2 more weeks to get the right part.2 weeks later to off once again and the guy they sent didn;t know how to put in a motor so it was 1 more week to get it fixed I left messages for managers but were never returned i am a single mom and almost lost my job taking off so much and whats with then giving you a time of all day to come to your house
Sears in Aliso Viejo, California - Rude manager threatened me - Laguna Hills CA
I anticipated a pleasant day at Sears in Laguna Hills, but a rude employee threatened to call the "security" police because I had my sweet golden retreiver with me. I didn't see a "NO Pets" sign on the entry door. (She's welcome at Macy's and Nordstrums, why not.) I walked past several registers, bought my $300 vacuum and none of the employees objected. That's when one of the "Brand Central Lead" personnel began yelling at me and telling me I had to leave immediately. His voice echoed throughout the department as he bullied me with his unprofessional behavior. Though I had no problem if Sears refused pets in their store, I wanted to explain. That's when he leaped for a phone to call police "Security." If customers aren't treated with respect at Sears, I'm not sure I want to shop there again.
Sears-warranty rip off!!One Source Sucks!!
I purchased a Kenmore Elite refrigerator on 11/07. Six months later it broke, their technician stated that it was not fixable. I called One Source and was told that the model was discontinued and the sister model with EXACT same specifications would cost me $400 additional + tax and delivery. This was after the store saleman said it would be replaced at no additional cost, he supposedly set up a delivery -but never did. I was told he did not have authority to do this. They will not replace the refrig with the equal model or refund my money. You a re better off with a mom and pop store.
Sears appliances repair
Have a problem with my microwave 3yrs old as well the dishwasher and the stove I purchased from sears at the same time their Elite line. called to have my microwave fixed it gave me a E-9 code servicemen had no idea what was wrong so he called his help line they said it was a inverter and it would cost $375.00 and a vent grill for $85 called some one els for second opinion test show it is a bad megatron covered by sears for 5 years much more to this story! Sears servive is a Scam !!
Sears misleading consumers!
I purchased a PS3 in the Sears store location via Sears.com due to the store not having the item in stock with a gift card because the rep advised me that this was the best way. I'm sure due to commission! The order was placed in store Saturday 6/28. On Sunday after I thought about waiting on it I called and requested to have the order cancelled and the gift card be credited so I could purchase it at Kmart since they had the item in stock. This way the compant would still have the business in the long run. I was told that I could not do that. And that I would recieve it on Thursday. I was ok with that and did not esculate the issue. On Monday I recieve my shipping confirmation email from Sears that also stated 2-4 business days with a UPS tracking number. I checked the tracking number everyday after to only see that UPS had recieve the billing order and to check with the company because there was no further info. So, Thursday, the day I was told by the rep and my Sears confirmation the product would be here comes.. STILL NOTHING! So I called Sears again to which I was told that it would be to me Monday or Tuesday. I'm sure everyone has ordered something online before.. even with the weekends it has NEVER taken me 10 days to recieve something! I talked to the supervisor, she did NOTHING so I asked to speak to her supervisor, he also did NOTHING! I wasn't ugly and cussing and yelling.. I was very calm and professional about it and still nothing was done! I explained that I would be out of town Monday-Thursday and the response I got was well refuse the order and we'll credit the gift card. Yea, like I want to spend another $430 with that company! When I told them I just wanted my money back they advised me to take it up with the store. My advise.. SHOP ELSE WHERE! The whole experience was horrible and I still dont have my product! I will never shop there again!
Sears in Phoenix, Arizona - Almost impossible to schedule warranty service
6 month old washer started leaking. Called Sears and went around and around giving the same info over and over then getting put on hold and then cut off. It took me almost 40 minutes to get an appointment scheduled. The service 'tech' shows up, not in the morning when scheduled but in the afternoon and of course, doesn't have the part. The evening before his scheduled return, I got a call from Sear's robot to call to reschedule. Called. Spent 10 minutes on hold and was told they were just verifying the original scheduled appointment. That's not what the message sent. Any bets on whether the guy shows up at all? I will NEVER buy anything, not even a towel, from Sears again. I don't care if they're giving stuff away. Their warranties and service are ***.
Sears in Orlando, Florida - Sear Warranty What A Joke
I bought all my new applainces from Sears during my home remodel, the glass on my stove broke; so I called the warranty center. 7 days for a tech to come out and evaluate (evaluate what its broke I can see that) another one to two weeks for parts to come in. So I am supposed to go two to three weeks without a stove!!! What a joke. I called the corp. number and asked if they can pre-order the top to save time; "that is not our policy - you will have to wait for a tech to evaluate" this is *** and bull what is wrong with these people. I want the head of Sears to go a week with a family and no stove see how he likes it!!!
Sears technicians are not dependable
I bought a sears kenmore front loading washing machine with a 5 year extended warranty. From the beginning, it breaks down every six to eight months. When I call the service to get it repaired, sometimes they come and sometimes they do not. When I call to complain itthey don't arrive, they tell me that the technician called the house and there was no answer! I explain that I was home waiting for them and that I need to have my washing machine fixed. They try to get in contact with the supervisor of the techs and put me on hold. Then they come back and apologize and say they could not reach the supervisor, reschedule the appointment. Some of the technicians get upset if you ask them for identification, especially if they are not wearing a sears uniform. They automatically leave if they don't have their ID and you have to reschedule. Meanwhile, your machine is not working and you cannot wash your dirty clothes. Beware of sears extended warranty.
Sears in Washington, District Of Columbia - Service date is not really a commitment
Here I am sitting at home waiting for the service repair person to show when Sears calls to say they are not coming and they cant reschedule for 9 days. Sears does not think it would have been better timing to call before the service was schedule and they also think the email confirmation was a tenative not a commitment. Last time I will use these guys. They cost me half a days vacation and do not think they shoudl have to make up for the imposition. I will not reschedule as I can not ever be sure they will come.
Sears in Madison, New York - What a ripoff
we as a family purchased a refrigeator from sears on 6/16. paid 1700 dollers, reaceved on 6/19 at 6 pm. which supposed to be deliver between 2 to 4 pm. the del person broke inside glass outside of my dryway, minor problem right, can be replace. Brought the ref inside the house, wife inspected the ref ,14 dents on the product. del person calls the headquater ,they'll replace the ref so we resedual the del. Next del came on 6/24 8 am. no problem right. Wrong, again a big dent on the door, once again driver calls the headquater to inform, the person on the other line will place a order for the door so the problem can be solved. wrong again, I get a call in the afternoon from sears cust service, it would be hassel for them to replace the door so on and so on, instead they will give me a 100 doller gift certi for sears. Now i'm angry. I gave her a lectture and told her I would like a new ref that i have paid for so once again i requested del date. She resedual the del on 6/26 between 4 to 6pm. No problem, i'll just leave work early, end of story. Wrong again, I get a phone call around 5:30pm from the answering machine that i'll get the del between 10 am to 12 pm.I was on the phone after that for an hour switching back and forth between supervisor, specialist. Finally i got upset and cancel my order because no one can help me set up delivery time as it is we lost 21/2 days of work. They said everyting is automated so you have to keep reschedual delivery. No body wants to take responsibility to take care of the problem. I wa like yo-yo talking to each one and wasted my time and minute on my cell phone. Now i have to go buy another refrigarator NOT FROM SEARS THOUGH. Well, they lost one loyal customer but i guess they don't care. Only thing i'm worry about right now to get full credit on my purchase without loosing a dime. Otherwise anothe battle with them.
Sears Delivery Service
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