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Sears in Aurora, Illinois - Appliance service

i too am pissed with sears..service dept. sent man to fix my refrigerator....he turned on water supply,that i didn't know was off and pulled hose down on water dispenser. took about 5 minutes and charged me $174.00. i've written to sears twice with "of course" have never heard from them.. s. nolan srn8399@netzero. p.s. have found out that service man gets commission on how much you are charged...............................there were no parts used.most of the time here, was talking about how he would have to take the wholoe refrigerator apart in order for water dispenser to work.........it took 5 minutes.
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Review
#121847 Review #121847 is a subjective opinion of poster.
I experienced some of the worst customer service in my life at Sears this past Saturday. In fact, it was so bad that my huband and I immediately left the store and spent $200 for the same item at Lowes. Long story short -- On Friday I called for the Arden Faire store...
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1 comment
Anonymous
#13167

Anytime your purchase something at Sears, if it goes on sale at a lower price within 30 days they price match. They also price match.

Your sales associate should have told you what he could do for you in the future to get your price down.

I am an appliance sales associate at Sears and on behalf of the store you did business with I am truly sorry for your bad service. We aren't all like that.

Review
#121540 Review #121540 is a subjective opinion of poster.
I had a very bad experience with one of the seals rep at Sears store at Columbia Maryland. I was at their watch/jewelry section. The person who suppose to help me was nasty, rude with a horrible attitude. She asked me to take my business somewhere else! This surprised...
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4 comments
Anonymous
#291041

Sears and their customer service if u can call it that.They were nasty incompetent and to think I took time of work for these *** to come and fix my washing mashine :( :( :(

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Review
#121369 Review #121369 is a subjective opinion of poster.
Loss
$850
we got windows from sears in 1994. the papers we have says 20 years warr. one window is cracked. they want us to pay $100. to $200. to fix the windows. which is bull. what good is having a warrenty if they don't keep there end of the deal. I will tell everyone not...
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4 comments
Anonymous
#79181

comment written by bob,on 16-01-2009 21:54 must have been written by a Sears Accociate.

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Review
#121142 Review #121142 is a subjective opinion of poster.
Loss
$5
Until now, we have bought all of our major appliances at Sears -- but NEVER again! We bought a Maytag dryer and the delivery date was set for a week later. On the day of the delivery, I was looking forward to arriving home to find my old dryer gone and my new dryer...
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26 comments
Anonymous
#780438

Sears and Kmart were both bought by a n1gg3r who knows nothing about the retail business. He is more interested in owning real estate than anything else.

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Review
#120420 Review #120420 is a subjective opinion of poster.
We recently tried to purchase a new Maytag dryer. My wife purchased it at the Toms River, NJ store. We were told by the sales person that a computer will call the night before your delivery date to tell us the expected time of delivery. My wife was also informed that...
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3 comments
Anonymous
#1353302

It's 'service' like this that has Sears on the brink of bankruptcy, with stores closing all over North America. Sad how a once-great company has allowed this poor service 'disease' to rot the enterprise from the inside.

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#120338 Review #120338 is a subjective opinion of poster.
Service
Sears Delivery Service
On April 13th, I dropped off my Craftsman model weedeater to have the trigger replaced. It took me almost 10 minutes before anyone even came over to help me, which should have been my first sign to run out the door. Once someone finally came to help me I told them what...
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1 comment
Anonymous
#17963

I am a 70 yr. old consumer who took my Sears Die hard battery back to be recharged ,or replaced they looked up my purchase record , and varified my purchas date ,my name , and address .

I walked out and forgot about my battery for 3 wks. , and it was explain-ed that they assumed I'd abandoned my nearly new battery , and it was gone.

Review
#120303 Review #120303 is a subjective opinion of poster.
Service
Sears Repair
Loss
$90

Sears Service and Agreements

While scheduling a repair I was offered an agreement that would fix the current problem and give a year warranty plus $500.00 towards a new refrigerator if they could not fix it plus $200.00 food loss. I asked will it cover this food and she said yes. I paid for it with my card over the phone. The girl told me I would receive papers in the mail in week or so. When the repair man came there was no record of the purchase. He offered me a year warranty for $100.00 more than the repair charge. Which was about $60.00 more than the cost. I will never buy from Sears again. I already cut my card up. I have 7 Sears appliances, plus tools and compressors and it will be time for news things soon. I will go somewhere else. I was on the phone for days being transfered from one department to another with no results. I was put through the computer everytime. The tech was nice he was here for an hour when I was on the phone, he was shocked. It's the worst customer service ever. Something needs to be done about these companies who sell high dollar items that don't last. The tech told me the service dept was doing real good. Which means they are fixing alot of products that aren't good. Since they record they should check and they will find the girl lied to me about the food loss and that's why she didin't process the maintenance agreement. Other techs came for the dryer and the microwave hood. Both of them cracked the plastic on the appliances while using a srew gun. Sears would not take care of that either. They put you through an endless cycle and say they'll call you back and they don't. Then they blame you. Shame on you Sears.
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1 comment
Anonymous
#12142

All you had to do was call the same number you purchased the warranty from while the technician was there, and get the information for him to look up your new warranty. Use your head.

Review
#120246 Review #120246 is a subjective opinion of poster.
Service
Sears Repair
Loss
$260

Sears Service and Agreements

While scheduling a repair I was offered an agreement that would fix the current problem and give a year warranty plus $500.00 towards a new if they could not fix plus $250.00 food loss. Which I paid for with my card over the phone. The girl told me I would receive papers in the mail in week or so. When the repair man came there was no record of the purchase. He offered me a year warranty for $100.00 more than the repair charge. Which was about $60.00 more than the cost. I will never buy from Sears again. I already cut my card up. I have 7 Sears appliances, plus tools and compressors and it will be time for news things soon. I will go somewhere else. I was on the phone for days being transfered from one department to another with no results. I was put through the computer everytime. The tech was nice he was here for an hour when I was on the phone, he was shocked. It's the worst customer service ever. Something needs to be done about these companies who sell high dollar items that don't last. The tech told me the service dept was doing real good. Which means they are fixing alot of products that aren't good. Shame on you Sears.
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Review
#120245 Review #120245 is a subjective opinion of poster.
I bought a 4,000.00 refrigerator at sears and had to have it serviced 8 times. This last time we had over 350.00 worth of food that spoiled. I have called and complained each and every time and to no avil nothing has been done. I am beside myself and keep making phone...
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4 comments
Anonymous
#16220

Ralphie, try and collect on your warranty when something goes wrong. Try getting through on the phone to warranty dept.

and getting service and/or parts. Sears is a nice place to shop until something goes wrong on an item you spent x number of dollars on an extended warranty for...then you get a bunch of children who have the mental equivalency of a 2nd grader off his meds answering the phones and not helping you. Yeah Ralphie boy, you sho done good gittin' yerself that extennid warranty. Wow that makes you just so much smarter.

You're so smart you even read things that weren't in this OP's report. She never mentioned she did not buy the extension for her warranty. She said she's called EIGHT times only to get no help and I know exactly what she is talking about. And then there's that sheep named Curt....All I can say to you is "Uh duh!".

:upset You 2 must be cheerleaders for Sears. Cute you could come together to get some male bonding this way.

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Review
#120111 Review #120111 is a subjective opinion of poster.
Loss
$4