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SEARS Service is pathetic

after purchasing a Kenmore HE2 washer and dryer, the washing machine stoped working. All efforts by the customer relations dept failed to work. Finally they said they would issue a work order for a repairman to come to the house. How soon can they be here I asked? "2 weeks" was the response. I said "That is just unnaceptable, I can have any repairman out within 2-3 days." And she Replies " "Go ahead and it will void your warranty." SERVICE? WHAT SERVICE. 2 weeks without a washer and a large family...Sears just lost my business for Life..Im still waiting on the repairman and taking my laundry to the local facility...I should leave this washer sitting on the doorstep at the local sears where I bought it....
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2 comments
Anonymous
#111545

Dear Cobblestonebuilder,

We are sorry to hear about the problems that you are experiencing with your Kenmore washer. When calling for service we attempt to schedule service for our cutomers in a timely manner. There are some occasions when we are booked up and service may be delayed further than expected. This is not saying that it is okay to have our customers wait two weeks and we would appreciate the opportunity to assist you if still needed. My name is David and I work for the Sears Cares Escalations Team and we are here for assistance. At your convenience please contact my office via email at searscares@searshc.com with any questions or concerns you may have. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (Cobblestonebuilder) in the email so we can reference to your case.

Thank you,

David V.

Senior Case Manager

Sears Cares

Anonymous
#4618

Same here with my mothers situation in Ohio. Just bought a new hot water heater from Sears and now has too much water pressure and not getting any hot water.

And some repairmen that Sears hired is suppose to come out and put a pressure regularlator on the water heater and that is definitely not the problem but they don't mind socking it to her for a couple of hundred bucks!! I may be here in Alabama but I will definitely be heard by phone and internet!

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Review
#111358 Review #111358 is a subjective opinion of poster.
Loss
$280

SEARS - NO CUSTOMER SERVICE and READ THE DISCLAIMER

On 12/29/07 – my husband and I were in Sears in Boise, Idaho. A nice sales associate named Seth helped us out. Seth mentioned to my husband that there was this great tool combo on sale that weekend only. I gave Seth gift cards to purchase this Craftsman 673 pc tool set and tool storage combo bundle. We took the receipt from the store and called questioning the status of this order a few days later. First I was told due to the holiday rush – it would take a couple of extra days. Then I was told that everything was fine – the entire bundle would be shipped. Next I was told that Seth must have pushed a wrong button because the tools were not on the order – this was offensive because there was 1 Add To Cart button. The next phone call I was told my order was hung up in the credit department, then I finally received my order confirmation. I called the store’s General Manager who assured me he would look into it. Two days later I get a call from Ricky – a manager at Sears stating that he had spoke with his buyer and tools were no longer available and I should call Sears Consumer relations. I called the GM at the store who told me I should review the TERMS OF USE link on the website which was interesting because his associate sold us the merchandise and call Consumer relations. I called consumer relations and spoke with a VERY RUDE supervisor named Gail – who offered to sell me one of the tool sets for $699.00 (apparently they were in stock). This lady actually said to me “you don’t expect us to honor this bundle price – do you?” My answer was yes because it was advertised that way. The associate at the store told us about it. She said that it was an error and “What part of what she said did I not understand”. I asked for a substitute product – and was told no. I do have a documentation of this ad if needed, I can fax it. I have never seen quite a scam like this or have I been spoke to in the manner Gail spoke to me . From the store, to the website, then to consumer relations – I was sold a product, given every answer in the book as to why I didn’t receive the product and spoke to COMPLETELY unacceptable manner…. Oh yes and told to read the fine print. No email of error in advertising – just basically too bad.
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Review
#111352 Review #111352 is a subjective opinion of poster.
Loss
$522

NEVER BUY APPLIANCES FROM SEARS!

Less than 2 years after purchasing my Kenmore Elite dishwasher it just stopped working one day - no power, standing water in the bottom, etc. Called to have it serviced. I'm told it's not under warrantee and, anyway, Sears is not servicing your area for the foreseeable future! But I have my paperwork for a 2 year FULL warrantee I say. Not according to Sears! She suggested I get out the yellow pages and find a repair center. I spent over an hour speaking to at least 6 different people and I got the same rude responses. Bottom line - they were not going to schedule service! Have you ever heard of anything so ridiculous? Never buy from Sears!
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Review
#111275 Review #111275 is a subjective opinion of poster.
Service
Sears Repair

Sears in Bloomington, Illinois - Store and Warranty Repair Service

I dont like to talk as much as most people bit I to am tired of Sears cutomer service. The front loader energy saving washer has been a nightmare since we got it. The service people have been nice with an arrogant tone. They only fix things half right and getting to talk to someone in charge at Sears is impossible. I will no longer shop Sears and I have been a good cutomer of theirs for over 32 years. I give up on Sears and no longer trust them. Let others be warned. I am also adding six words to this because this sight required, it aint that sweet
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1 comment
Anonymous
#50286

Sounds like Sears to me. They burned me around 15 months ago on a pair of Craftsman pants that had a 2 year warranty on it.

The pants fell apart in less than 4 months (16 times wearing them). The manager and casier refused to do anything about it. I even had the receipt in hand. They claimed that I returned the pants already.

Not true. So, I don't have anything to do with SEARS at all. The stores slogan should be changed to "there is less to your life at sears. At SEARS, we don't care about customer service.

Worse service, being left out of the cold is your way of life, then shop your local SEARS".

:? For better service, visit you local JCPenney.

Review
#111213 Review #111213 is a subjective opinion of poster.
Service
Sears Repair

Sears kenmore washers & dryers

For the second time within a year I have had to replace the handle on my Kenmore(elite model #110.95089400) dryer at a cost of over eighty three dollars each, not including installation fees. The handle is plastic and cannot be replaced with a metal cabinet handle because Sears chose not to use cabinet maker standards for this product. A serviceman has to replace the handle because the screws are not exposed to do it yourself. However, the screws are exposed on the front load washer - go figure. Sears is certainly putting the screws to anyone who buys this product.
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Review
#111206 Review #111206 is a subjective opinion of poster.
Service
Sears Installation

Sears Connect

this service is a rip off.. it adverises $24 a month but i ended up paying $160 for each month for 3 months.. there was no indicaion that the charges a different for a mobile phone and we only found out after 2 1/2 monhs when we saw he 1st month statement. In addition, the land lines do not oconnect after hooking up wih sears so we had no choice but to call on mobile phones to india! I disconnected from this service right away. Customer service is rude and ruthless! I would advice you all to stay away from this.
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2 comments
Anonymous
#269636

;) ;) ;) ;) ;) ;) :eek :eek :roll :roll :? :?

:cry :cry :( :( :) :) :grin :grin ;) 8) :p :? :x

Anonymous
#3612

:upset :( :eek :cry :? :zzz

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Review
#111080 Review #111080 is a subjective opinion of poster.

Sears in Houston, Texas - Here's 1 reason for it all......

I worked for Sears as a service tech for over the past 25 years. I have seen all the changes, and yes most of them were all about money, less benefits for the employees, more money to line the executives pockets. On top of that I was injured on the job and have since been terminated. The techs have the ability, (there are still many 25 to 30 year techs working) but Sears does not give them time to do the job correctly every time. If we did not work fast we would lose our job due to low productivity. I too have stared purchasing items from other stores and ordering parts online cheaper through other companies.
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Review
#110864 Review #110864 is a subjective opinion of poster.

Sears in Reston, Virginia - Vinyl Siding

The worst experience I ever had. On top of all the lies they still will not return any of my calls or warrant any work. I had to supply all the repair lumber and paid $450.00 for the electrical box they broke.The workers would not show me any licence. And they still send me bills and call me to pay but will not talk about any repairs, As I started paying them $1,000.00 already. There is to much to tell, So Please Be Where. Also the materials they use are not Sears Brand as they said
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3 comments
Anonymous
#501583

Custom Contracting is a multifaceted company that has

years of combined experience in the residential business. We are a family run experience in the

residential and commercial business. We are a family run business with life long ties to the construction industry.

We have extensive experience in new construction, remodeling, additions, decks,storm recovery repairs,

Hamilton roofing

Hamilton siding

Hamilton Eavestrough

Burlington roofing

Burlington siding

Burlington Eavestrough

www.custom-contracting.ca

Anonymous
#500705

Custom Contracting is a multifaceted company that has

years of combined experience in the residential business. We are a family run experience in the

residential and commercial business. We are a family run business with life long ties to the construction industry.

We have extensive experience in new construction, remodeling, additions, decks,storm recovery repairs,

Hamilton roofing

Hamilton siding

Hamilton Eavestrough

Burlington roofing

Burlington siding

Burlington Eavestrough

www.custom-contracting.ca

Anonymous
#493814

Custom Contracting is a multifaceted company that has years of combined experience in the residential business. We are a family run experience in the residential and commercial business.

We are a family run business with life long ties to the construction industry. We have extensive experience in new construction, remodeling, additions, decks, and storm recovery repairs.

www.custom-contracting.ca

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Review
#110701 Review #110701 is a subjective opinion of poster.
Service
Sears Repair

Sears in Toronto, Ontario - Gift Card On Return Item

On New Years Eve in the afternoon I purchased a Jessica sweater. I had a mall Certificate which was given to me at Christmas for $40.00 and I paid the balance of $7.00 interac. The girl who served me told me that I had to buy a Sears Gift Cert. and then purchase the sweater. I said that was fine. She neglected to tell me that if I did not like the sweater and I decided to return it, I would have to get a Sears Gift Cert. back and not cash. When I went to return the sweater yesterday, the clerk told me that I would not get the $40.00 cash it had to be in a Sears Gift Cert. She said I didn't buy it with a Mall Cert. I bought it with a Sears Certificate. I found the transaction whereby it showed the Mall Cert. and that I had to purchase the Sears Cert. Now she said it didn't matter, I wasn't getting the cash. I asked if I could just apply the Sears Gift Cert. to my account and she said no and called the manager. The manager came and everything was explained to her and she said all I could do was obtain the Sears Gift Cert. if I wanted to return the sweater. I can't understand why I could not apply the Sears Gift Cert. to my account. The money is staying in Sears. I have purchased a lot of items over the year from Sears and I have been a customer with my husband Richard since 1975. I can't believe the way in which this matter was handled. I was very disappointed in the service from Sears. I think that Sears has to better brief their sales clerks on issues like gift cards and returns. Had she told me that if I decided to return the sweater, I would only get a gift card back, I might not have bought it with the card, I would have paid cash and used the gift card for something that I knew for sure that I would not return. I just didn't have time to try the sweater on so I was unsure of the fit. Attitudes need to be adjusted also. Thanks Maryanne Meffen 47 Allenhead Crescent, Brampton, Ontario, L6Z 4J2. (905) 840-1741
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2 comments
Anonymous
#5704

i know alot of stores that when returning products with gift cards you get cash. Walmart for sure does that! If the gift card was purchased and paid for what would be the difference if giving back cash!

Anonymous
#1701

i do not know of one store that will give you cash for return purchased using a gift card. if you have ever returned just about anything purchased on a gift card you would know that.

i really dont see a problem with you taking a gift card because as you said you have puchased alot from sears...what would make you quit shopping there. eventually you would probably spend it.

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Review
#110359 Review #110359 is a subjective opinion of poster.

Sears in Kelowna, British Columbia - Returns on defective boots

i bought boots on boxing day 2007, at their lowest sale price.(so they said) i wore them once and the seam broke. so today i tried to take them back. they didn't have the same size so i wanted a store credit but because i didn't have my receipt they wanted to give me half of want i paid. i had the box and my bank statement showing when i paid the (lowest sale price) $55.99 but without a receipt apparently they will only give me todays sale price of $27.99. S*&! first they lie about the lowest sale prices are on boxing day and then even though their computers can confirm the price paid on boxing day they only want to pay todays price. well after 40yrs of puchasing clothing for a family of six, all appliances for three totally renovated houses and all yard furniture and kids pools i will never shop their again. i will let everyone i see from now on what *** consumer relations this store has and with the way things are nowadays people will care and not shop there either. i guess they need the money more then i do
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Review
#110188 Review #110188 is a subjective opinion of poster.
Loss
$55