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Sears review in Fairport, New York: Uncaring, arrogant customer service

Waiting 4 days to get a serviceman to do a warranty repair on a non functioning fully stocked refrigerator shows how concerned they are with their customers needs. A washing machine or dryer can wait but not a fully stocked refrigerator. Then to add insult to injury they can only promise that they will show up between 8 and 5. Just take the day off from work and hang around. When there is no more Sears it wont be because of products or prices. Customer service will do them in. Would you believe they told me to find some dry ice and put the contents of the 35 cu. ft. refrigerator and freezer in an ice chest while I wait?
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1 comment
Sheri G
#74721

Yah, I stopped going to sears long ago for just that reason. Ever since they merged with k-mart they've been really bad. SIGH--the old sears is dead & gone.

U should dump your rotted food on their doorstep, serve them right.

Review
#117489 Review #117489 is a subjective opinion of poster.

Sears review in Baton Rouge, Louisiana: No one cares anymore

wanted hd tv sears had on sale had good reveiws called closet store 21 miles away said they had it in stock told them too double check they still said yes got there and they didnt have it.drove extra 15 miles too next store they had it . not working right and cant get any help everyone i talk to passes the problem to someone else.by the way the tv is only 3 wks. old and the price went down $60.00. i wonder why, who writes these good reviews , must be sears personel writting the reviews. dont have enough room to tell you the excuses ive gotten
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1 comment
Anonymous
#13177

Sears has a 30 day price match policy. All you have to do is all within the 30 days and they will credit you the price difference.

Review
#117433 Review #117433 is a subjective opinion of poster.
Loss
$708

Sears Repair Center - arrogant, condescending and unhelpful

I am so mad with Sears just now I am writing to every complaints forum I can find! Yet again the Repair Center thinks it perfectly legitimate to waste customer's time with impunity. I waited in all afternoon for the service man. Not only was he a no- show, Customer Service informed me I would be added to the end of the line as if they were doing me a favor! Their total lack of interest in serving the customer is arrogant beyond belief! And that infuriating voice recognition system that you have to go through before speaking to someone is the worst ever!
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3 comments
Anonymous
#179961

Craftsman 3/4 hp Garage Door Opener chain drive # 53990

At the installation step 12 when I press the wall control push bar the trolly travel about 20 cm forward & backward.No matter how I try to adjust the screw counter its steel move the same farword & backward.

What do you think the problem ?

Anonymous
#30711

Larry: That's not true if you have a warranty on the washer. If they can't fix it, they have to replace it!!!!

Anonymous
#26823

I have had Sears at my house 7 times to fix their Kenmore washer that is only 2 years old. I have been told by management that if they can't fix it I am out of luck. No more shopping at Sears.

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Review
#117254 Review #117254 is a subjective opinion of poster.
Service
Sears Repair

Ripped off by sears service phone agent

I was in need of service on a 2 years old refrigerator that was out of warranty. When I called in to schedule service an unscrupulous phone agent told me that an extended warranty would be $75. I signed up, had the warranty service, then noted a $250 charge on my visa card. Apparently the systems at Sears are quite broken. The receipt for our service call showed a new ice maker. Our refrig doesn't have an ice maker. My refrig cost $400 new. Why would I pay $250 for a warranty? I would have bought a new refrigerator. I thought Sears had ethics. Are these out of control employees and contractors, or a company gone bad? I called customer service and also sent them email, but no luck. I'll not be buying an more Sears products.
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Review
#117226 Review #117226 is a subjective opinion of poster.
Loss
$180
This is a warning to anyone who has purchased a washing machine from Sears. I have recently discovered that it is Sears official policy to take away the shipping bolts that are fitted to washing machines. These are fitted by the manufacturer to prevent internal damage...
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14 comments
Anonymous
#1318468

This is such a racket. All the big box stores do this.

It make's it harder for you to move the machine, to adjust the machine (leveling requires the wrench), and to sell the machine. It's almost as if appliance retailers and manufacturers are colluding to coerce people into buying new machines.

The bolts, wrench, instruction manual, and any other accessories that come with your washer, are part of your washer purchase. You own then.

They belong to YOU. Always demand that they be left with you, after the machine is installed.

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Review
#117115 Review #117115 is a subjective opinion of poster.

Sears review in Johnstown, Pennsylvania: Do not trust Sear's payment policy you will be lied to

Let me start by saying do not alway's believe what you read. I made a payment on my Sear's bill on 3-19-08, that was the due date of my payment, it was made in store at the register. A few day's later I received my new statement, it said that I was late with my last payment, so they charged me a late fee of $35.00 this was put on my bill on the same date of 3-19-08, I called customer service and explained the problem, all I got was belittled and was told that I should of paid the bill a few day's earlier, what a crock. If that's the case then why don't they say on the bill, in BOLD print ''DO NOT PAY BY DUE DATE YOU WILL GET CHEATED OUT OF 35.00 DOLLAR'S, not only did that mess thing's up, but they raised my minimum payment, so now I have to pay more, in conclusion, I HATE SEAR'S and will never shop there again. Thank you.
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Review
#116877 Review #116877 is a subjective opinion of poster.

Sears Delivery is Brutal!

I ordered a mattress from Sears that was supposed to be delivered on Saturday March 21st. I was moving into a new place and was told to be there between 7am and 5pm. I got a call at 11am to say that it would delayed. I waited until 8:30pm, spoke to 10 different useless customer service reps and found out only at 8:30 that it would not be coming! They lost the mattress, had to re-order one and now I've had to wait a week to get it (should come this Saturday....I will believe it when I see it). I have been sleeping on the floor for a week! How can you possibly run such an incompetent delivery service when you are such a huge company!?? I have now spoken to probably a total of 15 different people all with different answers but really never giving me an answer. My back is sore, I am cranky and completely fed up. I too will NEVER step foot in a Sears again and would recomment the same.
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Review
#116647 Review #116647 is a subjective opinion of poster.
Service
Sears Delivery Service

If you buy appliances from Sears, Beware!

We bought new refrigerator, then 3 weeks later a dishwasher from Sears (a week ago). We paid $120 for the installation for the dishwasher. The guy they sent was unbelievably rude, and damaged our brand new countertops and a cupboard while installing it. He didn't say anything about the damage til the brackets fell out as soon as we opened the door, and had to have him back out. He was even ruder the second time. Upon calling Sears, and being sent through dozens of people, retelling the situation, promises to return calls to us, and people hanging up on us, we've demanded a refund for the installation, and an apology, which they refuse. Good luck, if you think Sears is the way it used to be. It's not even close!!!!!! We will never purchase another item from Sears after this! (double good luck getting better treatment from the corporate office... they were even ruder!)
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Review
#116533 Review #116533 is a subjective opinion of poster.
Service
Sears Installation

Sears, and their so called Service Department

Anyone else want to join in? Sears has a department called One Source Service. It is less than service. I have had now 4 service calls on a Samsung TV I purchased under service protection that comes with a new TV. About 4 months prior to it expiring, the TV took a puke. I have tried and tried to get them to replace the TV. The best so far was an offer to rent a TV until they fix mine. My cost upfront and then fax the bill in and they would repay me....Right! Sears could care less about customer service, or at least in my case. I guess we will see how far I have to go to get a resolution. 1800.00 I have dusted it more than enjoyed it. I hope Samsung reads this and sees first hand just how well their products are being treated!
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1 comment
Anonymous
#29421

I too had the same problem with Sears. It was however a GE Microwave that was 6 months old and rarely used.

I turned it on one day and it was making loud noise and it would not heat. I packed the microwave in it's original box with original packing and all of the paper work along with my receipt and went to Sears. I was told that I could borrow a microwave from someone. I would then need to pick up the microwave that I had brought back (which incidently had been scanned and accepted at the warehouse window as a verified return in a matter of 10-15 minutes) and drive to the other side of town to the service department and drop off to be repaired.

When and if it could not be repaired they would exchange for the same microwave. (when I went to pick up the microwave they made me wait 30-45 minutes trying to locate it)What happened to Customer Service. I told the clerk that I did not want the same microwave. I would not get the same model that only lasted 6 months.

Any item of that caliper should operate without defect without question for longer than 6 months. I cannot believe the rude Salesclerk or the fact that Sears is too chicken ____ to back up the products that they sell. I will never step foot in another Sears and I tell everyone I talk to about the incident and how Sears does not stand behind the products they sell.

I would hope that GE company would have replaced my microwave with another model without any questions but who knows. I am done with Sears and Kmart.

Review
#116510 Review #116510 is a subjective opinion of poster.
Loss
$1800
$10000 for granite countertops??? You have got to be kinding....Everyother qoute I got was less than half! Pushy salesman and big mark ups! What a joke. The sales man never shared cost per foot or told us the cost of material or broke down any costs. Then he tried to...
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5 comments
Anonymous
#674100

I had Sears do a solid surface countertop and 5 standard size cabinets. Cost-$9,000.

37 sq. feet of counter. Salesman refused to give me breakdown of costs, then pressured me until I finally bought. I feel really *** now, but live and learn.

Never again will I allow Sears into my home.

I plan on having the remaining cabinets refaced, but will get three bids before I buy. Needless to say, none of them will be from Sears.

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Review
#116436 Review #116436 is a subjective opinion of poster.
Loss
$10000