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Sears in Kelowna, British Columbia - Returns on defective boots

i bought boots on boxing day 2007, at their lowest sale price.(so they said) i wore them once and the seam broke. so today i tried to take them back. they didn't have the same size so i wanted a store credit but because i didn't have my receipt they wanted to give me half of want i paid. i had the box and my bank statement showing when i paid the (lowest sale price) $55.99 but without a receipt apparently they will only give me todays sale price of $27.99. S*&! first they lie about the lowest sale prices are on boxing day and then even though their computers can confirm the price paid on boxing day they only want to pay todays price. well after 40yrs of puchasing clothing for a family of six, all appliances for three totally renovated houses and all yard furniture and kids pools i will never shop their again. i will let everyone i see from now on what *** consumer relations this store has and with the way things are nowadays people will care and not shop there either. i guess they need the money more then i do
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Review
#110188 Review #110188 is a subjective opinion of poster.
Loss
$55

Sears in Reno, Nevada - Kenmore Dishwasher

Bought Kenmore dishwasher 10/22/03. (66517389300) One year later,motor and pump replaced under warrenty. Had extended 3 year warranty. PBC board ($89+labor) failed 2 months after extended warrenty ended. Now, four months after extended warranty has ended, a new motor and pump are needed, AGAIN ( cost$250) After 6 HOURS on the phone with Sears (who told me to call Kenmore, who told me to call Whirlpool, who told me to call Sears) I was able to connect with the "legal team" of Sears. Who says,"Since it isn't under warranty, there is nothing they will do." They did admit (FYI) their appliances are made to be disposable. Sears refuses to pay or admit there might be a lemon!!
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#110038 Review #110038 is a subjective opinion of poster.

Sears in New York, New York - Sear's Poor Warranty Service

Both my dishwasher and dryer broke at the same time. Since I bought them from Sear's, I called their repair center. They informed me that a service call was $75.00, and since it was two appliances they wanted to make two calls, presumably to rip me off of $75.00 Then they told me that my dryer was still under an extended warranty that I had purchased. I decided to go ahead and make the appointment for the dryer only. I had to wait TWELVE DAYS for an appointment. Ridiculous. I was told they'd be here January 3rd (2008), between 8am and 12pm. I called several times a few days in advance to tell them that I had to be out of the house by 12, so they had to be here before then. By 11:40 they still weren't here. I called, got through to a supervisor, and told her I had to go out for ONE HOUR, between 12 and 1, and to make sure the repairman didn't come at that time. Even though they inconvenienced me, they refused to accomodate me. I was told that they would get here when they got here, and if I wasn't home I would have to make another appointment. It is now 1:55 and they still aren't here.
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#109937 Review #109937 is a subjective opinion of poster.
Service
Sears Repair

Reality Sears

Hello to those people who still think Sears makes anything. First off all Sears does not make Kenmore, Craftsman or any Sears label. So you do pay extra for the name . Also waiting periods for repair can be contributed to greed by lamberts crew . Sears now services Lowes, Best Buy and many other retailers. Even if they show up as a+e still paid by Sears. More waiting time . Did you know buying a washer and dryer extra warranty cost average 239.00 dollars at sears vs same washer or dryer from Lowes cost aver 70.00 for three years. Also parts filters fuses and many safty item that fail regulary are maked up well over fair price example thermal fuse for dryers cost to make about 2$ sell for about 20.00. And they blow out regulary . If tech comes out ad another $65 to the $20 you pay 85.00 for a $2 cost . There downsizing employees older full time experience workers eliminated leaving min wage less experience help in service including techs. Yet they still ask premium price from customers . I know i am a service manager in Moline Il. D. Frakes
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Review
#109924 Review #109924 is a subjective opinion of poster.
Service
Sears Repair

Sears Window Leaks Destroyed Home

When Sears installed two windows in my home their subcontractor did not place any seal and flashing on the exterior walls around the windows. The windows leaked rain for months into the sheet rock and the moisture created a huge growth of toxic black mold throughout the house. Everything was totally ruined. Sear denied at first their windows caused the problem, then agreed to pay for the repairs to the home and furnishings. Once they did so much work on the house, they stopped and told me that I had to pay for the rest of if. Their adjuster advised me that my furniture, (Ethan Allen) and clothes (dress suits) were considered salvage and they were not worth repairing or compensating. The total amount of things needing repair or replacement is about $150,000. I hate this company because they caused me to loose everything that I ever valued from my family. They don't care about their customers, they are scams all the way and no one ever should consider allowing Sears to cross the door post of their homes. So many consumers have been scammed by Sears Home Improvement Products and Services we need to file a class action lawsuit against the entire corporation for fraud.
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#109918 Review #109918 is a subjective opinion of poster.
Service
Sears Repair

Sears in Oshawa, Ontario - Damage to car and horrible customer service

I also have had recent damage to my car as a result of a snowblower being loaded in my car. I waited an hour for a manager to walk over to look at damages to a building separated from the main store. She brought Security who took pictures and kept saying that the store did me a favor by loading the snowblower after I had refused to pay delivery. I repeatedly informed her that the two employees stated it would be difficult to load in a Buick rendezvous. I stated that if it is questionable that i would be ok with paying for delivery and assured the manager and security that they could invite the two employees out to confirm this. They loaded the snowblower which fit snugly however when loading the struck the fiberglass rear bumper and gouged the paint. Also they draged the front of the snowblower on the plastic interior molding causing severe damage and even broke the plastic clips which anchor it to the vehicle. Now the molding keeps falling inside the car. I originally did not get delivery as a suggestion by one of the helpful employees that day. I recently had a double bypass surgery done September 25, 2007 as emergency surgery. I decided to buy a snowblower which my Cardiologist stated is a must. There is a major shortage here in Ontario, apparently due to inclement weather somewhere in the states. Supposedly most of the blowers where sent from our warehouses down there. Anyways the employee stated that if would take longer for them to assemble and deliver. Maybe even a week. He suggested that since it was needed as soon as possible, to have shipping and receiving unpackage it from the crate and leave unassembled. This was also stated on the bill of sale, however i recieved a tel call that my machine was assembled and ready for pick up. The security guard kept telling me and interupted me several times during the conversation that i refused delivery. I kept telling her initially yes but when it was explained to me that they may not be alble to load it, i would be willing to pay for delivery. She started saying a one point like a little child. "let me talk, i started talking first, its my turn its my turn, while holding her hand on top of mine and jumping up and down slightly" I tell you what an experience. I stated to the manager that i estimate that for my car to be repaired, I believe the damages to be approx 500.00 as the bumper will have to be taken off and filled and repainted and the molding replaced. When i saw how i was being treated, i said to the manager, "there is a drill that i was interested in which is on sale for 100.00 I stated that i would waive damages and sign a release for same in exchange for damages. The manager said absolutely not. We have a system for claimed damages and we are doing the process. They took digital pictures of the damage. They had to untie the trunk first in order to get a clear picture. Once the pictures were taken the security woman looked at me and stated, " it's your car, you can retie it" I was shocked and asked my ten year old son to tie it as it is difficult to bend over that far without getting dizzy from the meds I am on the the surgery itself. The Security officer quickly stated, "Ok i will tie it, but only as a courtesy since you had recent bypass." I told her rather abruptly, Don't bother, my son is quite willing a capable of tieing a knot. During the conversation she kept telling me, " I need your name drivers license, address, tel num and a copy of your car insurance. I informed her that i would not supply a copy of my car insurance as i had an incident a few years ago where a claim for damages was put as a claim to my insurance company and my insurance paid for damages which resulted as a claim against me. I purchased a brand new car from showroom. I had a radio instaled. they tore the fabric in the car during installation. The worker admitted this and gave me a written statement to the fact. His manager had the repairs done to my car to my satisfaction, however a couple days later my insurance informed me that i needed to come in and pay the 500.00 deductible. I have a feeling that this is why the Sears Security Officer was pushing for my Insurance Slip. Why else would she need it. I guess I will have to wait and see. The Manager said they would probably contact me in a week. That was yesterday morning when i picked up the snowblower. Now i can't sleep and did search on Internet where i found the letter you wrote. I hope you received satisfaction. All the best, Thomas Daniels
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2 comments
Anonymous
#127139

Sears only makes 10-20 dollars on a snowblower costing 1500.00. Were do you get your information.

Just to let you know, I have had no further followup nor have I even recieved an apology.

I involved so many people as you state because that was the process that SEARS said I had to go thru. I do not believe yiou are a service manager.

Anonymous
#1516

:grin Please take a little responsibility . Your ill and need help dont blame sears .

The salesperson is whom this shouldve been handled totaly. You had way to many people invovled in an issue they new little about .

Sounds like the loaders told you it would be tight but tried to help. Sears whom made a profit of about 10-20 dollars and your asking for hundreds back deductable thats life in insurance.

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Review
#109834 Review #109834 is a subjective opinion of poster.
Loss
$500

Sears Service Dept

We purchased 10,000 of Kenmore Elite Appliances from Sears in July (5 months ago). So far, we've had 2 issues. 1st-my dishwasher does not dry my dishes. It took 1 month for them to come to my home and all I was told is that I was using the wrong detergent??? I use a normal detergent like they sell in the grocery store. Now my washing machine is broken and does not drain. I have an 8 month old son and 4 other people living in my home and I can not wash out clothes. They will not come to fix it for 10 days! And they will not reimburse me for my laundromat bills or to have another technician come from another company. This is ridiculous and I will never buy another Sears product.
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2 comments
Anonymous
#1913

We had that problem with sears as well. It's always two weeks..So we went to the nearest sears parts supply center and picked up the part ourselves.

It was an hour away, but it still saved us money and we saved ourselves allot of aggravation. Plus my husband fixed the washer his self.

Anonymous
#1515

Sears does not manufacture any product . Sears techs service many retailors not sears customers exclusivly.

We service Lowes Best Buy and many others under the name a+e . These retailors dont want a sears van showing up. Exampl Buy a dryer at sears you pay more for the label and extended service then for same dryer at lowes a whirlpool . Even thou you payed more for the dryer and service contract ave $239..

vs. $70.. at lowes. You still have to wait your turn .

If you want to fix it your self they will get you on shipping and extreme mark ups on parts. thanks doug frakes svc mang sears

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Review
#109759 Review #109759 is a subjective opinion of poster.
Loss
$1

Sears Delivery Customer Service is horrible

I purchased a dishwasher from a Sears store on Saturday 12/29/07. The associate was very nice and everything went smooth. We set up delivery for 12/31/07. I received a call around 6:00 PM the night before to inform us that our delivery window was between 1:15 PM and 3:105 PM. When they stated our address on the call it had one number incorrect. When I spoke to the associate, she corrected it and said we were all set. The next day, it was past 3:15 and no dishwasher had shown up. I called Sears 800 delivery line and the first customer service associate Mark informed me that the computer said the delivery is on time and he could not track the delivery person. I called back immediately because I didn't believe him and talked to a nice lady who put me on hold for 13 minutes and told me that she called the warehouse and that the dishwasher was routed out to me and should be there soon. I waited another 30 minutes and still not delivery and called again. This time I had a lady who rushed me through the call said that she will call the delivery person and they will call me back in two minutes. Again, another 30 minutes and no call or dishwasher. I called again, and I spoke to a lady in AZ, who then put me on hold for 10 minutes and then said because I changed my address the night before (by one number) I would not be getting my dishwasher today. I asked for the supervisor. Jennifer, the call center supervisor told me that if an address change happens after 3:00 PM the day before, then the delivery has to be rescheduled. I asked her then why do you call people at 6:00 in the evening and she said it is automated. She then said that the next delivery day available was 1/3/08. I said that I wanted it earlier because of the mistake and no communication by Sears and she said that was impossible. She also tried to tell me that their customer service center had a lot of new people and they needed further coaching. (Sounds like everyone needs more training, especially Jennifer!) Jennifer, told me that she is a single mother working two jobs and takes all mistakes personally. Unfortunately, Jennifer needs to take it a little more personal because once I got off the phone with her, I called the store I purchased the dishwasher from. I spoke to a great guy, Dave. He called the delivery center and they did not schedule my dishwasher for delivery on 1/3/08. He apologized and was very angry himself. In my opinion, the store employees are much better trained then the support staff. I am crossing my fingers that I will get my dishwasher, but I am not holding my breath!
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1 comment
Anonymous
#1517

again sears delivery is done by sub contracors so when it sold everything goes to subs for delivery set ups. Sears chain of command is a joke. So even the stores manager or your sales person can run into the same problems you do, theres no magic buttons for them to help you until the sub contractors got there people lined up and ready.

Review
#109756 Review #109756 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$700

Sears in Montpelier, Vermont - Ruined Surprise

This is most of a letter than I wrote to Sears Consumer Relations (Ha!) "I have a serious complaint. I am absolutely livid, and hurt beyond description. This particular incident has happened before with Sears and I swore that I would never shop there again. Unfortunately for me, I made the mistake of doing so again. My 25th wedding anniversary is approaching in December and I gave a great deal of thought into a suitable gift for my husband. After much comparison shopping, I decided to purchase a new gas grill for him. The item was considerably more expensive than my average purchases and therefore a major decision. I purchased the grill, and with the assistance of a very helpful sales clerk who knew all about the occasion it was purchased for, I arranged for it to be delivered to a local store. I then made arrangements for a friend to pick it up for me. A neighbor was contacted and asked if he would mind storing it in secret until December. The person who picked it up actually had to bring it to another person’s house temporarily where it still sits awaiting to be delivered next door. All of these people have been involved in helping me prepare a surprise for my husband. Today my husband picked up our mail and lo and behold, here is an envelope from Sears with “IMPORTANT INFORMATION ABOUT YOUR NEW GAS GRILL” right on the outside of the envelope! Did it ever occur to this company that perhaps some major items just might be gifts? How many other people have had surprises ruined by the “system” that Sears has in place? When I called to express my feelings, I was very mechanically asked if I cared to be put on a “do not mail” list. No, that is NOT my preference! There might be recalls or other important information that I DO need to receive. I believe that I was asked whether I wanted the Protection Plan when I purchased the grill and I responded with a no. The greed and utter lack of consideration in your pushiness to have people purchase these plans has totally ruined my special wedding anniversary. I find it difficult to believe that this has not occurred with other customers." Their response was lackluster, but they said that they would send it to their "Resolutions Dept". I called again today, and after being on the phone for almost 2 hours, passed from person to person and made to repeat the entire story each time, I was finally informed that it was too bad, but that was the way their system worked.
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Review
#109686 Review #109686 is a subjective opinion of poster.
Product
Sears Protection Plan

Sears: Worst customer service possible

Let me start off by saying that I was previously an extremely loyal customer of Sears for over 20 years. I have numerous products that I have bought from Sears in my house now and in th epast have recommended Sears products and service to friends and family. With that said I will NEVER shop at this store again. I have heard stories about recent complaints with Sears customer service, but was never affected by it and had never had any problems what so ever. Over the last 2 months I have had major problems with getting products repaired and with customer service. First, my washer stopped working. I called Sears to have it repaired. At that time I was given 2 options for the repair. One was a lower amount that would cover up to a certain amount and i would have to pay any additional fees. The other was a higher price, but would cover all costs associated with the repair and included a one year warranty and guaranteed a replacement if not fixed. I chose the latter, and 2 months later still waiting to have it finally completely fixed. On the first visit, the tech came out and exchanged some parts. My mother had asked him to stay to make sure it worked, but he said he turned it on and it will. He left. She then went on to use it and it stopped working at the same spot it did before, when iit came to the rinse and spin. I immediately called Sears to tell them the problem and the fact that the tech left without making sure it was fixed. They said he could not come back and rescheduled for 2 WEEKS later. Another tech comes this time and changes some parts and stays this time to make sure it works. it works when he's there. The next day the same problem arises. I call Sears again and tell them about the problem, and they say another 3 weeks till they can come out. I try explaining the situation and no luck at hung up on a couple times. I write a letter to Sears customer complaints and never received any response. So the guy comes out again and changes some parts and again says it will work. THIS time he says he'll leave the ticket open to make sure it works, so if problem he can come back. Again 2 days later the same problem. This time he comes back a couple days later and at this point I'm like just let us purchase another washer as stated in warranty. During this time I had contacted Customer Service and was fed different stories about the tech makes that decision, he has to come out at least 4 times before they do that. Need less to say it's a lot of passing the buck as the tech said he can't make that decision. So now he says he's sure that the wire is over heating at he needs to replace that and should have done that first. Now the appointment was made for two weeks later and is scheduled to arrive in 3 days. I hope this is the end of this long process, in which I've had to go out to laundromats and spend money. Next my snow thrower starter went and I had the protection plan on this from the start. 2 years ago I had the same problem and it was resolved quickly. No problems. This time, the first time I called the rep told me they no longer service my area. I said "I have a protection plan agreement and you're telling me you don't cover my area...so the money I spent on a plan is no good." I tell her I want to talk to someone about this and get pulled on hold then hung up on. I call back and talk to someone else. He says we have an opening in 3 weeks. Although 3 weeks is a long time I can live with it. The day before the repair, I get a call saying they have to reschedule and set a date over 4 weeks out. The day the repair is to be done is Dec. 31. I call to find out what happened. One person tells me that they made a maistake and that the techs is not working that day. I try to talk to someone to tell them that they messed up and need to take care of this immediately, and they say I need to call the next day, as that dept. is closed. I call the next day and I get hung up on as they say they are only working half days and am lucky that they rescheduled because I have a warranty. I want to speak to someone else and get hung up. i am fuming at this point. I will never shop at Sears again due to their customer service. Being hung up on and not listened to is completely unacceptable. I've been able to somewhat deal with the months to get my washer fixed and the bad customer service there, but now noy only will I never shop there, I want to let everyone know how bad my experience was. From a loyal customer to be treated the way I have been blows my mind. The only thing Sears has done to help my complaint sis to extend the warranty on my washer, which still isn't fixed for another year. Still, this does nothing for me, as if I do have another problem I will go somewhere to buy one. I have read many other complaints about Sears customer service now, and I know they are pretty much a monopoly in many parts of the U.S., but if possible save yourselves the frustration of dealing with them. I talk to someone else and they say that there only working half days
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Review
#109676 Review #109676 is a subjective opinion of poster.
Product
Sears Protection Plan