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Sears Connect

this service is a rip off.. it adverises $24 a month but i ended up paying $160 for each month for 3 months.. there was no indicaion that the charges a different for a mobile phone and we only found out after 2 1/2 monhs when we saw he 1st month statement. In addition, the land lines do not oconnect after hooking up wih sears so we had no choice but to call on mobile phones to india! I disconnected from this service right away. Customer service is rude and ruthless! I would advice you all to stay away from this.
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2 comments
Anonymous
#269636

;) ;) ;) ;) ;) ;) :eek :eek :roll :roll :? :?

:cry :cry :( :( :) :) :grin :grin ;) 8) :p :? :x

Anonymous
#3612

:upset :( :eek :cry :? :zzz

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Review
#111080 Review #111080 is a subjective opinion of poster.

Sears in Houston, Texas - Here's 1 reason for it all......

I worked for Sears as a service tech for over the past 25 years. I have seen all the changes, and yes most of them were all about money, less benefits for the employees, more money to line the executives pockets. On top of that I was injured on the job and have since been terminated. The techs have the ability, (there are still many 25 to 30 year techs working) but Sears does not give them time to do the job correctly every time. If we did not work fast we would lose our job due to low productivity. I too have stared purchasing items from other stores and ordering parts online cheaper through other companies.
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Review
#110864 Review #110864 is a subjective opinion of poster.

Sears in Reston, Virginia - Vinyl Siding

The worst experience I ever had. On top of all the lies they still will not return any of my calls or warrant any work. I had to supply all the repair lumber and paid $450.00 for the electrical box they broke.The workers would not show me any licence. And they still send me bills and call me to pay but will not talk about any repairs, As I started paying them $1,000.00 already. There is to much to tell, So Please Be Where. Also the materials they use are not Sears Brand as they said
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3 comments
Anonymous
#501583

Custom Contracting is a multifaceted company that has

years of combined experience in the residential business. We are a family run experience in the

residential and commercial business. We are a family run business with life long ties to the construction industry.

We have extensive experience in new construction, remodeling, additions, decks,storm recovery repairs,

Hamilton roofing

Hamilton siding

Hamilton Eavestrough

Burlington roofing

Burlington siding

Burlington Eavestrough

www.custom-contracting.ca

Anonymous
#500705

Custom Contracting is a multifaceted company that has

years of combined experience in the residential business. We are a family run experience in the

residential and commercial business. We are a family run business with life long ties to the construction industry.

We have extensive experience in new construction, remodeling, additions, decks,storm recovery repairs,

Hamilton roofing

Hamilton siding

Hamilton Eavestrough

Burlington roofing

Burlington siding

Burlington Eavestrough

www.custom-contracting.ca

Anonymous
#493814

Custom Contracting is a multifaceted company that has years of combined experience in the residential business. We are a family run experience in the residential and commercial business.

We are a family run business with life long ties to the construction industry. We have extensive experience in new construction, remodeling, additions, decks, and storm recovery repairs.

www.custom-contracting.ca

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Review
#110701 Review #110701 is a subjective opinion of poster.
Service
Sears Repair

Sears in Toronto, Ontario - Gift Card On Return Item

On New Years Eve in the afternoon I purchased a Jessica sweater. I had a mall Certificate which was given to me at Christmas for $40.00 and I paid the balance of $7.00 interac. The girl who served me told me that I had to buy a Sears Gift Cert. and then purchase the sweater. I said that was fine. She neglected to tell me that if I did not like the sweater and I decided to return it, I would have to get a Sears Gift Cert. back and not cash. When I went to return the sweater yesterday, the clerk told me that I would not get the $40.00 cash it had to be in a Sears Gift Cert. She said I didn't buy it with a Mall Cert. I bought it with a Sears Certificate. I found the transaction whereby it showed the Mall Cert. and that I had to purchase the Sears Cert. Now she said it didn't matter, I wasn't getting the cash. I asked if I could just apply the Sears Gift Cert. to my account and she said no and called the manager. The manager came and everything was explained to her and she said all I could do was obtain the Sears Gift Cert. if I wanted to return the sweater. I can't understand why I could not apply the Sears Gift Cert. to my account. The money is staying in Sears. I have purchased a lot of items over the year from Sears and I have been a customer with my husband Richard since 1975. I can't believe the way in which this matter was handled. I was very disappointed in the service from Sears. I think that Sears has to better brief their sales clerks on issues like gift cards and returns. Had she told me that if I decided to return the sweater, I would only get a gift card back, I might not have bought it with the card, I would have paid cash and used the gift card for something that I knew for sure that I would not return. I just didn't have time to try the sweater on so I was unsure of the fit. Attitudes need to be adjusted also. Thanks Maryanne Meffen 47 Allenhead Crescent, Brampton, Ontario, L6Z 4J2. (905) 840-1741
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2 comments
Anonymous
#5704

i know alot of stores that when returning products with gift cards you get cash. Walmart for sure does that! If the gift card was purchased and paid for what would be the difference if giving back cash!

Anonymous
#1701

i do not know of one store that will give you cash for return purchased using a gift card. if you have ever returned just about anything purchased on a gift card you would know that.

i really dont see a problem with you taking a gift card because as you said you have puchased alot from sears...what would make you quit shopping there. eventually you would probably spend it.

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Review
#110359 Review #110359 is a subjective opinion of poster.

Sears in Kelowna, British Columbia - Returns on defective boots

i bought boots on boxing day 2007, at their lowest sale price.(so they said) i wore them once and the seam broke. so today i tried to take them back. they didn't have the same size so i wanted a store credit but because i didn't have my receipt they wanted to give me half of want i paid. i had the box and my bank statement showing when i paid the (lowest sale price) $55.99 but without a receipt apparently they will only give me todays sale price of $27.99. S*&! first they lie about the lowest sale prices are on boxing day and then even though their computers can confirm the price paid on boxing day they only want to pay todays price. well after 40yrs of puchasing clothing for a family of six, all appliances for three totally renovated houses and all yard furniture and kids pools i will never shop their again. i will let everyone i see from now on what *** consumer relations this store has and with the way things are nowadays people will care and not shop there either. i guess they need the money more then i do
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Review
#110188 Review #110188 is a subjective opinion of poster.
Loss
$55

Sears in Reno, Nevada - Kenmore Dishwasher

Bought Kenmore dishwasher 10/22/03. (66517389300) One year later,motor and pump replaced under warrenty. Had extended 3 year warranty. PBC board ($89+labor) failed 2 months after extended warrenty ended. Now, four months after extended warranty has ended, a new motor and pump are needed, AGAIN ( cost$250) After 6 HOURS on the phone with Sears (who told me to call Kenmore, who told me to call Whirlpool, who told me to call Sears) I was able to connect with the "legal team" of Sears. Who says,"Since it isn't under warranty, there is nothing they will do." They did admit (FYI) their appliances are made to be disposable. Sears refuses to pay or admit there might be a lemon!!
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Review
#110038 Review #110038 is a subjective opinion of poster.

Sears in New York, New York - Sear's Poor Warranty Service

Both my dishwasher and dryer broke at the same time. Since I bought them from Sear's, I called their repair center. They informed me that a service call was $75.00, and since it was two appliances they wanted to make two calls, presumably to rip me off of $75.00 Then they told me that my dryer was still under an extended warranty that I had purchased. I decided to go ahead and make the appointment for the dryer only. I had to wait TWELVE DAYS for an appointment. Ridiculous. I was told they'd be here January 3rd (2008), between 8am and 12pm. I called several times a few days in advance to tell them that I had to be out of the house by 12, so they had to be here before then. By 11:40 they still weren't here. I called, got through to a supervisor, and told her I had to go out for ONE HOUR, between 12 and 1, and to make sure the repairman didn't come at that time. Even though they inconvenienced me, they refused to accomodate me. I was told that they would get here when they got here, and if I wasn't home I would have to make another appointment. It is now 1:55 and they still aren't here.
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Review
#109937 Review #109937 is a subjective opinion of poster.
Service
Sears Repair

Reality Sears

Hello to those people who still think Sears makes anything. First off all Sears does not make Kenmore, Craftsman or any Sears label. So you do pay extra for the name . Also waiting periods for repair can be contributed to greed by lamberts crew . Sears now services Lowes, Best Buy and many other retailers. Even if they show up as a+e still paid by Sears. More waiting time . Did you know buying a washer and dryer extra warranty cost average 239.00 dollars at sears vs same washer or dryer from Lowes cost aver 70.00 for three years. Also parts filters fuses and many safty item that fail regulary are maked up well over fair price example thermal fuse for dryers cost to make about 2$ sell for about 20.00. And they blow out regulary . If tech comes out ad another $65 to the $20 you pay 85.00 for a $2 cost . There downsizing employees older full time experience workers eliminated leaving min wage less experience help in service including techs. Yet they still ask premium price from customers . I know i am a service manager in Moline Il. D. Frakes
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Review
#109924 Review #109924 is a subjective opinion of poster.
Service
Sears Repair

Sears Window Leaks Destroyed Home

When Sears installed two windows in my home their subcontractor did not place any seal and flashing on the exterior walls around the windows. The windows leaked rain for months into the sheet rock and the moisture created a huge growth of toxic black mold throughout the house. Everything was totally ruined. Sear denied at first their windows caused the problem, then agreed to pay for the repairs to the home and furnishings. Once they did so much work on the house, they stopped and told me that I had to pay for the rest of if. Their adjuster advised me that my furniture, (Ethan Allen) and clothes (dress suits) were considered salvage and they were not worth repairing or compensating. The total amount of things needing repair or replacement is about $150,000. I hate this company because they caused me to loose everything that I ever valued from my family. They don't care about their customers, they are scams all the way and no one ever should consider allowing Sears to cross the door post of their homes. So many consumers have been scammed by Sears Home Improvement Products and Services we need to file a class action lawsuit against the entire corporation for fraud.
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Review
#109918 Review #109918 is a subjective opinion of poster.
Service
Sears Repair

Sears in Oshawa, Ontario - Damage to car and horrible customer service

I also have had recent damage to my car as a result of a snowblower being loaded in my car. I waited an hour for a manager to walk over to look at damages to a building separated from the main store. She brought Security who took pictures and kept saying that the store did me a favor by loading the snowblower after I had refused to pay delivery. I repeatedly informed her that the two employees stated it would be difficult to load in a Buick rendezvous. I stated that if it is questionable that i would be ok with paying for delivery and assured the manager and security that they could invite the two employees out to confirm this. They loaded the snowblower which fit snugly however when loading the struck the fiberglass rear bumper and gouged the paint. Also they draged the front of the snowblower on the plastic interior molding causing severe damage and even broke the plastic clips which anchor it to the vehicle. Now the molding keeps falling inside the car. I originally did not get delivery as a suggestion by one of the helpful employees that day. I recently had a double bypass surgery done September 25, 2007 as emergency surgery. I decided to buy a snowblower which my Cardiologist stated is a must. There is a major shortage here in Ontario, apparently due to inclement weather somewhere in the states. Supposedly most of the blowers where sent from our warehouses down there. Anyways the employee stated that if would take longer for them to assemble and deliver. Maybe even a week. He suggested that since it was needed as soon as possible, to have shipping and receiving unpackage it from the crate and leave unassembled. This was also stated on the bill of sale, however i recieved a tel call that my machine was assembled and ready for pick up. The security guard kept telling me and interupted me several times during the conversation that i refused delivery. I kept telling her initially yes but when it was explained to me that they may not be alble to load it, i would be willing to pay for delivery. She started saying a one point like a little child. "let me talk, i started talking first, its my turn its my turn, while holding her hand on top of mine and jumping up and down slightly" I tell you what an experience. I stated to the manager that i estimate that for my car to be repaired, I believe the damages to be approx 500.00 as the bumper will have to be taken off and filled and repainted and the molding replaced. When i saw how i was being treated, i said to the manager, "there is a drill that i was interested in which is on sale for 100.00 I stated that i would waive damages and sign a release for same in exchange for damages. The manager said absolutely not. We have a system for claimed damages and we are doing the process. They took digital pictures of the damage. They had to untie the trunk first in order to get a clear picture. Once the pictures were taken the security woman looked at me and stated, " it's your car, you can retie it" I was shocked and asked my ten year old son to tie it as it is difficult to bend over that far without getting dizzy from the meds I am on the the surgery itself. The Security officer quickly stated, "Ok i will tie it, but only as a courtesy since you had recent bypass." I told her rather abruptly, Don't bother, my son is quite willing a capable of tieing a knot. During the conversation she kept telling me, " I need your name drivers license, address, tel num and a copy of your car insurance. I informed her that i would not supply a copy of my car insurance as i had an incident a few years ago where a claim for damages was put as a claim to my insurance company and my insurance paid for damages which resulted as a claim against me. I purchased a brand new car from showroom. I had a radio instaled. they tore the fabric in the car during installation. The worker admitted this and gave me a written statement to the fact. His manager had the repairs done to my car to my satisfaction, however a couple days later my insurance informed me that i needed to come in and pay the 500.00 deductible. I have a feeling that this is why the Sears Security Officer was pushing for my Insurance Slip. Why else would she need it. I guess I will have to wait and see. The Manager said they would probably contact me in a week. That was yesterday morning when i picked up the snowblower. Now i can't sleep and did search on Internet where i found the letter you wrote. I hope you received satisfaction. All the best, Thomas Daniels
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2 comments
Anonymous
#127139

Sears only makes 10-20 dollars on a snowblower costing 1500.00. Were do you get your information.

Just to let you know, I have had no further followup nor have I even recieved an apology.

I involved so many people as you state because that was the process that SEARS said I had to go thru. I do not believe yiou are a service manager.

Anonymous
#1516

:grin Please take a little responsibility . Your ill and need help dont blame sears .

The salesperson is whom this shouldve been handled totaly. You had way to many people invovled in an issue they new little about .

Sounds like the loaders told you it would be tight but tried to help. Sears whom made a profit of about 10-20 dollars and your asking for hundreds back deductable thats life in insurance.

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Review
#109834 Review #109834 is a subjective opinion of poster.
Loss
$500