Sears Reviews and Complaints
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We have been trying to get our dish washer repaired by Sears for the last couple of months. The Master Protection Plan for a year will not mean much if you get an appointment that is too far dated. The problem started in the third week of August 2007. We got an appointment after two weeks. Well,that was just the beginning. He ordered new parts and asked us to wait for a few more weeks to get the parts. After three weeks, we got the parts and scheduled an appointment that sears could not keep. I took a day off for the technician who was supposed come anywhere between 8AM and 5PM. I haven't seen other companies giving a time-window like this. They think their time is so valuable and ours is not. Late in the afternoon, got a call from the routing department that the technician cannot make it. The rep said she will give me a date sooner, but that turned out to be another unkept promise. Finally, we got the appointment in third week of October. Unfortunately, we missed that date. We paid the price for that, may be a little too much. The next date we got was mid November, again another 8-5pm window. Okay, we thought it was our mistake, let us not complain about it. Then that November date came. My wife had to be away from home for 30 minutes in the after noon. considering what had happened earlier she decided to be pro-active. She called the customer service at about 9:00 am and toldthat no one will be available between 3:00 and 3:30. They said they will pass it on to the routing department. You guessed it, the technician calledat 2:50 and said he will be coming at 3:00. She told the situation to thetechnician and asked him to come back after 3:30. She came back home at 3:25 to see the note from the technician that there was no one home. I checked with Sears again they said as per their note, the technician came home at 3:40 and there was no one home. Either the technician was lying or the rep! They just don't accept the fact that it was their mistake. The next date I got was December 13th. They are a bunch of ____ who just don't care about us. Well, I was given another number to report any complaints. But, it did not make any difference. When I told about the long wait, the 'customer care rep' said problems with dish washer take a back seat compared toissues with oven and refrigirator. She said dishwasher may not get the immediate attention. That is a good point and I agreed to it but when I asked her when the problem with it prolongs for something like 2-3 months, don't you think it should get the attention sooner and it cannot take a back seat for ever, she immediately agreed to that but that did not make any difference. The water is held up the dishwasher and it is nasty. You can see the picture for yourself. I am fed up with this. Even if the technician comes on Dec 13th, I don't think he/she will be able to fix it right away. Typically they will have toorder the parts and then wait for a few weeks to arrive and then fix it. It is not worth taking their 'Master Protection Plan'. If you don't get the service in time then what is the point! I am going to buy another dish washer from Home Depot and going to live happily ever after. The Sears customer service is so poor, well, may be there is no such thing as 'sears customer service'. I am going to stop doing business with Sears. I will cancelthe credit card and also cancel the so called Master Protection Plan that literally protects nothing. Good Bye SEARS... _________________________________________________________________
Sears Card Customer Service
I just had the most rediculous call with Sears Customer Service. They charged me for a rewards fee and I have not used the card in over 10 months so I never opened their statements that came in the mail. Late fees were added to the balance and finally I realized what was happening. I paid my balance in full online and chose an item to use my points on. I called Sears to just cancel my credit card but ensure that the points I used today would still go through. When I called Sears I got transferred to different departments about 6 times without getting a clear answer. The reps were extremely condescending with my aggrevation.
Sears Rewards Program
Sears Parts Ordering
Called Sears parts line on November 16th to order a new filter cartridge for our Kenmore refrigerator. Sears promised delivery by November 26th so I gave them a credit card and waited. Nothing came. I called yesterday only to find out that the item was backordered and would not get here till after the new year. This was in spite of the fact that Sears had charged my credit card for the full price - over $60 on November 16th. No call from Sears about the backorder. I asked them to cancel and take the charge off my card as fast as they had put it on - they, of course, said it would take 2 weeks. I have never had good service from this company in my life and will never buy anything from them again. By the way for anyone who wants to get these refrigerator filters for a better price (same filter) you can try to visit http://www.thefilterstoreonline.com/. You can bypass sears and save money.
Sears Delivery Service
Sears in Upper Darby, Pennsylvania - Terrible Service they'd like me to pay double for!
I went to the Sears Optical office located in Manchester, NH on August 1st, 2007 for a routine contact lens examination. I had a horrible experience and it has proved to follow me even after my departure. I was more that early for my scheduled appointment and yet I was a half hour late in starting my exam. This was due to fighting with the less than helpful and bordering on rude receptionist about my benefits. I work as an employee for my insurance company and had to beg and plead for her to verify my benefits instead of just telling me it was “not covered”. Finally she did only after I made a scene in front of other customers. The insurance company confirmed with the woman that indeed, I was telling the truth. She was so mad she hung up on the insurance company and swore. After the visit she advised me all but $40 was covered and that she could not release my prescription or the contacts when they came in until I paid the difference. I did not agree but instead told her I would have to come back with the money. When I came back later the next week she gave me my contacts. I asked if I could have a paper prescription and she said the doctor was not in and would have to have him mail me one. I never received it and now I’m being billed for the $40 I already paid! I even mailed them my bank statement showing proof of payment with the first bill they sent me in error as she did not give me a receipt. They continue billing me and they now tell me that they are going to charge me another $40 in fees to transfer my account to a collections agency. Absolutely horrid. I would absolutely not recommend!
Sears wall oven
sears wall oven - bought less than two years ago. did not get an extended warranty (those are all just bull *** guess what??? the glass on the oven door crashed to the floor splintering into a million pieces when i opened the door the other day. is this a warranty item? a heating element? a timer or a heat setting? those are the items you buy a warranty for, not for the flipping door glass to come crashing down on your kitchen floor. do i expect sears to send someone out and replace the door glass for free? you bet i do!!! what do you think?
Sears - I am Pissed Off
My name is Elizabeth Griffin, I shopped at Sears Department Store, Miami, Florida in August of this year 2007. I had an accident in this store. I was contacted by a Ms. Caroline Berger, an insurance person and was given a number but was unable to reach her at the number given. I then contacted the store in which the accident occured and to my disappointement I was turned around and treated like a fool. I am from the Bahamas and travel to Florida 4 -5 times a year, and a frequent shopper at Sears. I was shock and surprise at the way in which this matter was handled. I send a letter copied to Mr. Louis Ramirez who indeed said he receive this letter to be passed on to Ms. Berger, and he said that he is uanble to do that because that is between Ms. Berger and myself. I thought that this was a Sears matter, and the insurance company was representing the company. Where is customer service in this, where in the interest of a customer? One have to ask because I am very disappointed and disturbed by the way this is being handled. I figure these people want to *** me off in hopes that I get tired and leave the matter alone because I am not a resident of the US, but I will not let this matter rest until I receive justice in this matter. I await some explanation in this matter. Ms. Elizabeth Griffin firstname.lastname@example.org 1-242-362-4410 any time before 3 pm Mon. - Fri. 1-305-407-3183 any time after 6 pm.
Sears does not want satisfied customers!!!
I tried to return an item at Sears, with my receipt yesterday. It was a poorly designed bar-b-que. Because I had put it together, and it was out of the box, ( which I did not save) and I used it one time, when I discovered you could not put the grill on top of the burning charcole because of the way it was designed. So the manager refused to discuss or do anything, not even a return for me. I had been a customer for over 50 years. Why would a large store like Sears want to lose a good customer?
Sears Rip Off
I bought a chainsaw at Sears 6 months ago. I got the extended warranty because I cut wood for heat and knew it would need tune ups and such. Went back to Sears when the bar froze on me. I took my service contract as well as my receipt. I stepped up to the counter and talked to the associate about the problem and she looked up my service agreement. She could find neither the contract or any indication that I had purchased the saw. I took out my contract/receipt and gave it to her. She took it in the back and came out looking at me as if I had written one up myself and it was a phony. I talked to the manager and at this point was getting very irate. He acted as if I was a thief and had fabricated this whole thing. After comparing signatures from a sales associates on the contract he finally led me to the parts dept. where I was told that the parts weren't covered. I pointed out the clause in the contract that clearly stated it was covered and they *** footed around telling me that only certain parts were covered and that it was going to be 2 weeks to repair. I said fine. I had 4 weeks before I had to start the wood and figured this would be plenty of time. Three weeks later and no call, I called them. They said it wasn't in. I asked why and was told that the parts weren't available right then and it would be another 2 weeks. I flew down there, demanded my saw. The handed me the saw along with a bill for the "handling and diagnostic" fee which I promptly shoved back in their face telling them that they had not completed their part of the contract and in no place on it was any "diagnostic or handling" fee. She said it was in there and I asked her to show me and of course she couldn't. I grabbed my saw and walked out. Yesterday I bought a husqvarna saw at my local dealer that came with a new chain and free tune ups for two years along with a blanket warranty lasting four years which I had to pay NOTHING extra for. Sears is a RIP OFF....NEVER EVER SHOP THERE!!!!!
Sears negligence nearly killed me
I had a Diehard battery installed at Sears on 8/06. When I was told my car was finished a note on the receipt said my car wouldn't run. Yet I got it to start and I drove off only to have my car loose power on the interstate while driving in a peak traffic time on 8/14. They left the terminals loose and it damaged the alternator. Now Sears only wants to give me a discount on an alternator a resolution. I believe my life to be worth more than a discounted alternator. Sears wasn't there as a tractor trailer's brakes were smoking trying not to hit me. I nearly loss my life on the highway that afternoon (and more than likely would have had it been at night) because of them. Trying to get them to even return a call was like pulling teeth. I've escalated my complaint to the Govenor's office in hopes of getting justice. You can best believe that I won't by anything from Sears again.
Sears service contracts-not worth the paper they're printed on.
SEARS Complaint LACK OF SERVICE - KENMORE COMPACTOR SERVICE CONTRACT. Posted By: EXSEARSCUST on 8/3/2007 Location: WARWICK, NY Several years ago, I purchased a Compaq computer and all the accessories at the Middletown NY store. I also paid (overpaid) for a service contract on the pc and I also renewed it when needed. Finally, it broke. Despite all my calls to SEARS service people, they could not find a tech to come to my home in Warwick NY. The so-called tech for this area lived all the way down in New Jersey. I had to get someone else to fix it. Several years ago. I purchased a compactor. I have been paying for my service contract. I had it repaired onCe a couple of years ago. There was a compactor-trained tech sent from sears. I placed a call last week on the compactor. We had to stay home all day JULY 21. The tech called at 3:15.says he doesn’t know anything about compactor repairs. He said he was dispatched to do a 'SERVICE CHECK" as opposed to a SERVICE CALL. He said that IF it were broken, he wouldn’t know the first thing about fixing it. He Said he'd have his office call to see what could be worked out. He said he wouldn’t be here before 4:30 pm. SEARS CALLED ABOT 6 PM..SAID THAT DUE TO AN UNAVOIDABLE PROBLEM, THE TECH COULD NOT COMPLETE THE CALL. WHAT THE *** AM I BUYING SERVICE COTRACTS FOR. SEARS DOES NOT DELIVER WHAT THEY PROMISE. SEARS WAS SUPPOSED TO ARRIVE AGAIN ON JULY 31..NEVER SHOWED. SEARS CALLED AND SAID THAT DUE TO AN UNAVOIDABLE PROBLEM, THE TECH COULDN'T COMPLETE THE CALL. SEARS CALLED AT 6 PM LAST MONTH, WE BOUGHT A NEW KENMORE RANGE. WE PURCHASED a 5-YEAR SERVICE/REPLACEMENT CONTRACT. WILL WE GET CHEATED ON THAT WHEN WE NEED SERVICE? WHAT HAS HAPPENED TO SEARS? I WOULD NOT RECOMMEND ANYONE TO BUY A SERVICE CONTRACT EVER AGAIN FROM SEARS. I WENT TO THE CORPORATE SITE, GOT THE NAMES OF ALL THE SEARS HOLDING COMPANY BRASS, USING VARIOUS SEARCH ENGINES, I FOUND THEIR HOME ADDRESSES AND SOME PHONE NUMBERS, I SENT THEM EACH A COMPLAINT LETTER. I HAVE NOT HEARD BACK FROM SEARS. I WILL BE RELEASING THE NAMES AND ADDRESSED WITHIN A WEEK TO WHAT EVER BLOG WILL ACCEPT THEM.
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