Sears Reviews and Complaints
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Sears wall oven
sears wall oven - bought less than two years ago. did not get an extended warranty (those are all just bull *** guess what??? the glass on the oven door crashed to the floor splintering into a million pieces when i opened the door the other day. is this a warranty item? a heating element? a timer or a heat setting? those are the items you buy a warranty for, not for the flipping door glass to come crashing down on your kitchen floor. do i expect sears to send someone out and replace the door glass for free? you bet i do!!! what do you think?
Sears - I am Pissed Off
My name is Elizabeth Griffin, I shopped at Sears Department Store, Miami, Florida in August of this year 2007. I had an accident in this store. I was contacted by a Ms. Caroline Berger, an insurance person and was given a number but was unable to reach her at the number given. I then contacted the store in which the accident occured and to my disappointement I was turned around and treated like a fool. I am from the Bahamas and travel to Florida 4 -5 times a year, and a frequent shopper at Sears. I was shock and surprise at the way in which this matter was handled. I send a letter copied to Mr. Louis Ramirez who indeed said he receive this letter to be passed on to Ms. Berger, and he said that he is uanble to do that because that is between Ms. Berger and myself. I thought that this was a Sears matter, and the insurance company was representing the company. Where is customer service in this, where in the interest of a customer? One have to ask because I am very disappointed and disturbed by the way this is being handled. I figure these people want to *** me off in hopes that I get tired and leave the matter alone because I am not a resident of the US, but I will not let this matter rest until I receive justice in this matter. I await some explanation in this matter. Ms. Elizabeth Griffin firstname.lastname@example.org 1-242-362-4410 any time before 3 pm Mon. - Fri. 1-305-407-3183 any time after 6 pm.
Sears does not want satisfied customers!!!
I tried to return an item at Sears, with my receipt yesterday. It was a poorly designed bar-b-que. Because I had put it together, and it was out of the box, ( which I did not save) and I used it one time, when I discovered you could not put the grill on top of the burning charcole because of the way it was designed. So the manager refused to discuss or do anything, not even a return for me. I had been a customer for over 50 years. Why would a large store like Sears want to lose a good customer?
Sears Rip Off
I bought a chainsaw at Sears 6 months ago. I got the extended warranty because I cut wood for heat and knew it would need tune ups and such. Went back to Sears when the bar froze on me. I took my service contract as well as my receipt. I stepped up to the counter and talked to the associate about the problem and she looked up my service agreement. She could find neither the contract or any indication that I had purchased the saw. I took out my contract/receipt and gave it to her. She took it in the back and came out looking at me as if I had written one up myself and it was a phony. I talked to the manager and at this point was getting very irate. He acted as if I was a thief and had fabricated this whole thing. After comparing signatures from a sales associates on the contract he finally led me to the parts dept. where I was told that the parts weren't covered. I pointed out the clause in the contract that clearly stated it was covered and they *** footed around telling me that only certain parts were covered and that it was going to be 2 weeks to repair. I said fine. I had 4 weeks before I had to start the wood and figured this would be plenty of time. Three weeks later and no call, I called them. They said it wasn't in. I asked why and was told that the parts weren't available right then and it would be another 2 weeks. I flew down there, demanded my saw. The handed me the saw along with a bill for the "handling and diagnostic" fee which I promptly shoved back in their face telling them that they had not completed their part of the contract and in no place on it was any "diagnostic or handling" fee. She said it was in there and I asked her to show me and of course she couldn't. I grabbed my saw and walked out. Yesterday I bought a husqvarna saw at my local dealer that came with a new chain and free tune ups for two years along with a blanket warranty lasting four years which I had to pay NOTHING extra for. Sears is a RIP OFF....NEVER EVER SHOP THERE!!!!!
Sears negligence nearly killed me
I had a Diehard battery installed at Sears on 8/06. When I was told my car was finished a note on the receipt said my car wouldn't run. Yet I got it to start and I drove off only to have my car loose power on the interstate while driving in a peak traffic time on 8/14. They left the terminals loose and it damaged the alternator. Now Sears only wants to give me a discount on an alternator a resolution. I believe my life to be worth more than a discounted alternator. Sears wasn't there as a tractor trailer's brakes were smoking trying not to hit me. I nearly loss my life on the highway that afternoon (and more than likely would have had it been at night) because of them. Trying to get them to even return a call was like pulling teeth. I've escalated my complaint to the Govenor's office in hopes of getting justice. You can best believe that I won't by anything from Sears again.
Sears service contracts-not worth the paper they're printed on.
SEARS Complaint LACK OF SERVICE - KENMORE COMPACTOR SERVICE CONTRACT. Posted By: EXSEARSCUST on 8/3/2007 Location: WARWICK, NY Several years ago, I purchased a Compaq computer and all the accessories at the Middletown NY store. I also paid (overpaid) for a service contract on the pc and I also renewed it when needed. Finally, it broke. Despite all my calls to SEARS service people, they could not find a tech to come to my home in Warwick NY. The so-called tech for this area lived all the way down in New Jersey. I had to get someone else to fix it. Several years ago. I purchased a compactor. I have been paying for my service contract. I had it repaired onCe a couple of years ago. There was a compactor-trained tech sent from sears. I placed a call last week on the compactor. We had to stay home all day JULY 21. The tech called at 3:15.says he doesn’t know anything about compactor repairs. He said he was dispatched to do a 'SERVICE CHECK" as opposed to a SERVICE CALL. He said that IF it were broken, he wouldn’t know the first thing about fixing it. He Said he'd have his office call to see what could be worked out. He said he wouldn’t be here before 4:30 pm. SEARS CALLED ABOT 6 PM..SAID THAT DUE TO AN UNAVOIDABLE PROBLEM, THE TECH COULD NOT COMPLETE THE CALL. WHAT THE *** AM I BUYING SERVICE COTRACTS FOR. SEARS DOES NOT DELIVER WHAT THEY PROMISE. SEARS WAS SUPPOSED TO ARRIVE AGAIN ON JULY 31..NEVER SHOWED. SEARS CALLED AND SAID THAT DUE TO AN UNAVOIDABLE PROBLEM, THE TECH COULDN'T COMPLETE THE CALL. SEARS CALLED AT 6 PM LAST MONTH, WE BOUGHT A NEW KENMORE RANGE. WE PURCHASED a 5-YEAR SERVICE/REPLACEMENT CONTRACT. WILL WE GET CHEATED ON THAT WHEN WE NEED SERVICE? WHAT HAS HAPPENED TO SEARS? I WOULD NOT RECOMMEND ANYONE TO BUY A SERVICE CONTRACT EVER AGAIN FROM SEARS. I WENT TO THE CORPORATE SITE, GOT THE NAMES OF ALL THE SEARS HOLDING COMPANY BRASS, USING VARIOUS SEARCH ENGINES, I FOUND THEIR HOME ADDRESSES AND SOME PHONE NUMBERS, I SENT THEM EACH A COMPLAINT LETTER. I HAVE NOT HEARD BACK FROM SEARS. I WILL BE RELEASING THE NAMES AND ADDRESSED WITHIN A WEEK TO WHAT EVER BLOG WILL ACCEPT THEM.
Sears delivery service
I have not even received my dishwasher from Sears in Clay, New York and I am pissed. When we purchased the $700 dishwasher, my husband and I explained to the salesperson that we worked nights and would need delivery early in the day unless it would be done on our days off, which are midweek. He told us not to worry to call the delivery number the day before our scheduled delivery and they would accommodate us. In addition, the dishwasher was not in stock and we had to wait two weeks for delivery. As the delivery day approached, we called the delivery number to set it up. The person at delivery set up was extremely rude and told my husband she could not help us...that the deliveries were set up at 6 pm (the middle of our night) and that if we did not confirm at that time, we would be out of luck! Several more calls did not bring satisfaction. The delivery people did call as promised...6 pm... and left a message on our answering service...and this is a quote. "This is Sears...you must confirm, you must confirm, you must confirm" then click...not even a phone number to return the call! Thank goodness for caller ID...my husband called back and the company insists on delivering the dishwasher over the weekend..when we work. We cannot get morning delivery, so we can get some sleep and the dishwasher is now allegedly being delivered on Sunday afternoon between 2 and 4...when we should be sleeping. They told us we should just take the day off! I can not believe that a company that big can't accomadate the hours of people who work over night...and I can't believe we can't get a weekday delivery on our days off! My husband works in a hospital in a specialized care position...I wonder how those folks at Sears would feel if their child or parent were in his unit, gasping for air, and they were told that the overnight care specialist would not be available because they had to be home to wait for a dishwasher delivery! If getting delivery of this product was this aggravating, difficult and time consuming, I am really worried about what will happen if there is a problem! NO MORE SEARS PRODUCTS FOR ME!!!! In fact, if we had not already removed our old dishwasher and were left with a big gapping hole in my kitchen and unable to use the kitchen sinks because of the plumbing issue, I would have told them to keep it and order a different appliance from another big box store.
Sears - What happed to Kenmore?
During our recent kitchen remodel I purchased a Kenmore slide in electric range, model #46584, in the bisque color. I didn't consider another brand...we have always purchased sears appliances. It has been 16 months since the purchase. The rubber gasket between the cooktop and the area under the burners has melted. The drip pans are dull and the paint is scraped off from repeated scrubbing. The cooktop is stained around the burners and the self-cleaning feature is giving a P-90 reading (my owner's manual says that the problem will require a kenmore technician). The door lock is stuck in the locked position and the timer keeps going off every 10 minues or so. I have to keep the range unplugged when I am not using it. All this may lead you to belive that we have abused this appliance. Nothing could be farther from the truth. We work opposite shifts and only use it once or twice a week. We saved for ages to be able to afford these new appliances, and we have been taking very good care of them. Every time we use a burner, no matter what temp or for how long, it leaves small brown/black spots that have to be scrubbed off with one of those green scratchy pads. The paint is wearing off around the two larger burners (I use them the most). I haven't used any abrasive cleaners, just an orange cleaner and the scratchy pad. The same thing happens to the drip pans, only to a greater degree. They are an absolute mess after each use. Nothing boils over, no high temps, but spots everywhere. I am really disappointed in this appliance. It's past the warranty period by 4 months and sears says I should have purchased the (150.00 service plan). I have an appointment with a service repair person this week. I am going to replace the drip pans with regular stainless ones (versus the bisque colored ones that came with it) and see what happens. I hate to lose the $629.00 I paid for the range, but it is not looking good for keeping it. It is becoming an eyesore in our newly remodeled kitchen.
Sears - Loss Prevention Associate Earl
I am an associate at Sears in Plantation at the Broward Mall. I have not been working here long but I have a seroius complaint about one of the assoicates. His name is Earl, one of the LP personnel. He is rude, nasty, and very disrespectful to fellow employees. It makes no sense to complain to upper management because nothing will happen. He disrespects and curses out everyone that comes down to ask for the key to the camera and tv cages. At one point he yelled at one of associates, "Why are you selling the wrong ***?" Is this professional? Unless you are of Carribean decent, you are nothing to him. All I am asking for is for this man to be respectful to his fellow employees before something happens drastically.
Not the Sears for Legend
Having owned several Kenmore appliances – including 2 refrigerators - in the past, and being a loyal Sears customer for more than 20 years, I bought a Kenmore Elite Trio refrigerator in May 2006. Turns out this is a piece of junk. I have researched at least 2 recalls on this model since 2003. Mine died about 3 months after purchase and after trying to get a replacement through the normal Sears channels was successful only through the good offices of the salesperson the unit was purchased through. Now the darn thing has died again. Sears has refused replacement again and will not discuss replacement until a service person has verified the problem. I guess I’m not qualified to tell if a refrigerator is working, while my food spoils and my wife is ticked. After an hour on the phone, up through the food chain, Sears “I can’t help” attitude, and lack of response to a so-called “valued” customer and their non-existent customer service has forced me to believe this is not the Sears of old. The manager I spoke to even had the chutzpah to quote from the legal requirements document he seemed to have readily at hand. It’s a good thing? I purchased a 2-year extended warranty on this unit, expecting further problems, and boyo, was I right! It would appear this piece of cr*p, made by LG in Korea, is destined for the trash heap once the extended warranty expires. $2000 down the drain. So here I sit, on vacation, which is over the day service is scheduled, with a roomtemperator waiting for the technician. Then I will have to take time off from work, the day I return from vacation, to deal with the repairman, who I am sure will have to order parts or a replacement unit. Then I can take some more time off work for that service call as well. I will never buy another major product from Sears. Tell your friends, Kenmore is no longer the appliance of legend, and Sears doesn’t care.
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