Sears Reviews and Complaints
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SEARS withholding refund
Purchased microwave Jan 7 online for store pickup. Ad claimed item was in stock. Drove 100 miles roundtrip a week after order was placed. Ship/receive/pick up dept declared unavailable as it was not in stock. Told me that I should have been informed but no one called or emailed to state that the microwave was not in stock. This department could not accept cancellation; told me to cancel online. Did so Jan 13. Many phone calls and emails but no refund. Each department blames another but it is now almost one month (Feb 4 )since order was cancelled and no refund has been made.
Sears review in Stockton, California: 12 months no interest... never again
Sear’s paid off my promotional, “12 month no interest”, account 6 months early because I had a credit balance on my Revolving account. Instead of fixing the problem, reinstate my 12 month no interest, and send me a check for the credit balance on the revolving account. They lied! I had a choice of 12 months no interest or 20% off the purchase price. I got 6 months no interest and 0% off. Good thing my revolving account didn’t a credit balance after 1 month! Their credit department, Chase Bank, I was told “Has nothing to do with Sear’s” and “Sear’s has nothing to do with Chase”. Now, I have nothing to do with either one of them! After I stood my ground for 2 hours and told them I had been a store manager for the several department stores for 15 years. And, demanded an adjustment, I got a 6 months credit adjustment off the purchase price of the promo item which was $59.00. Thanks Sear’s! Can’t wait to go spend that at Lowe’s!
Sears review in Milwaukee, Wisconsin: How ignorant can a company be?
I wanted to buy some new parts for my air compressor, but they need the model number of the compressor. The part I needed was destroyed, but was where the model number was located. After being transfered 8 time in one hour, I was told that each individual air compressor has it's own model number. Not each type, but each individual one. Most products have individual serial numbers, but sears uses individual model numbers?? Have I gone ***?? They wanted me to call the store that I bought it from 11 years ago and ask them if they remember the model number of the compressor they sold me that day....WTF? I even got transfered to the craftsman club to see if they could help??? What a great company...Who runs it, chimpanzees??
Sears review in San Francisco, California: No handles to a new kenmore refrigerator
bought a new refrig 1/4/08; installed with non-fitting handles; two other sets of handles sent and we were informed we would have to install ourselves; nonfitting; went to local Sears store; service person came to our home. He realized the handles did not fit the refrig delivered and he was surprised the installers left it up to us to "figure it out". He ordered proper handles from Frigidaire person, never got a call back (as promised) and now have no other recourse. Will visit the local Sears store to ask for pickup of refrig and a total refund for a very botched job.
Sears Charged a 15% restocking fee and delivery charge
July, 2007, bought matching Whirlpool washer and dryer from Sears; Dec. 2007, washer stopped working. week later Sears picked up the washer . washer and dryer purchased as a matching set, Sears said I could a return dryer. received full refund for the washer, but Sears charged me a 15% restocking fee on the dryer also had to pay delivery charge of $85 plus tax. Sears kept from me $196.55. Since this was no fault of mine that the washer was defective, I should get back 100% of what I paid for washer and dryer and the delivery charge too.
Sears has Fraudulent Sales
On January, 23, 2008, I place an order through Sears.com for a laptop computer. It was listed as $499. I placed an order for 1 for me and 1 for my son to give him as a graduation present. I went back to the page the next day to see check on delivery. The computer was still listed as available and at the same $499. Two days later, I received an email from Sears saying my order was being canceled because it is out of stock. Four days later, they still charged my credit card account, after they had no intention of filling the order. I have written 13 emails to "Customer Service" telling them I will accept a substitute or that I wait on delivery until they restock. They have not accepted any of the compromises I have offered. They also have refunded the cost of only one computer and refuse to send the other one. I will be happy to accept one computer and give it to my son, he will need it in college. They will not send a computer or refund the money. Meanwhile, I am paying interest on the charge and it has tied up my credit limit so I can't use it to buy a computer from a honest company. Never Again.
Sears Credit Card
I returned a Kenmore vacuum I bought sometime ago that was returned in like new conditions with all accessories. I returned it as the quality of the item isn't what I would have expected from Kenmore/Sears 5-10 years ago but now my expectations are different. Sears...
SEARS GIFT CARD RIP OFF
I have a sears gift card with a balance of less than two dollars and they will not give me change! I don't want to go out and spend extra money I don't have just to use them! How much extra money is sears making off of the thousands of people just like me! I just stood in line at sears and was completely stonewalled at the complaints department. they seemed to think that since the cards were a " a gift" I shouldn't have a problem with it!? I feel like we are being completely ripped off.
HEY GUYS SEARS WARRANTY IS THE WORSE SERVICE WARRANTY IN THE MARKET, THEY JUST SAID YEAH GET THE WARRANTY AND IF SOMETHING HAPPEN WE WILL REPLACE THE APPLIANCE THAT IS NOT TRUE, I BOUGHT IT A REFRIGERATOR IN MARCH AT SEARS HINESVILLE, THE SALES REPRESENTATIVE TALKED ME IF SOMETHING HAPPEN THEY WILL REPLACED THE APPLIANCE, BECAUSE SHE SAID HAD A PROBLEM BEFORE AND SHE SAID THE JUST REPLACED THE APPLIANCE, THE REFRIGERATOR 10 MONTHS AFTER BOUGHT WAS BROKE DOWN AND I BEING WAITING FOR A WEEK AND IN CUSTOMER SERVICE THEY JUST SAID SOMEBODY WILL CALL YOU, THE TRUE THE CUSTOMER SERVICE IN SEARS IS SOCK, AFTER WEEK THE CONTRACTOR CALLED AND THEY SAID NEXT WEEK SOMEBODY WILL CALL ME FOR APPTOINTMENT, GUYS SEARS WARRANTY IS SOCK
Sears delivery nightmare
We purchased a Sears Kenmore side-by-side refrigerator/freezer. We live in Pasadena, CA. and purchased it from their Arcadia store. They asked for the customary wide window of delivery time, and we were thoroughly accommodating to them. The delivery truck pulls up at 8PM!! The truck is a Penske truck, and the delivery man who rings our bell looks like a felon, downright frightening, and very surly. I say, "wow, you guys must be busy, renting trucks from Penske". He says, no, we work for Penske, they do all the deliveries for Sears. I follow him out to the truck, where I watch him and his associate frantically rip the shipping box and packing off the unit, and even though the truck has an hydraulic lift platform, he straps the refrigerator to a hand truck, angles it over the side, and about 3 feet off the ground, lets it fall!!!! I said you can't do that!...he says no, it's okay...then proceeds to roughly haul it up our front steps, with its compressor and innards clanging and clunking. When he sets it up, no surprise, the cabinet is misaligned, clearly from it being dropped, so the doors don't line up. I say that is unacceptable, he says too bad, and skidmarks out of there, leaving packing debris in the street. I went ballistic with the store, they offered to make things right, but I got my money back and went to a private appliance store, got a better price, better product, and excellent service. Sears is dead, long live Sears... :(
Sears Delivery Service
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