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1.0
Details
Sears home delivery is suck. I ordered a new set of washer and dryer at the beginning of the month and scheduled for delivery towards the end of the month. A few days before the scheduled delivery date I got a call and said the items were not in stock yet. The delivery...
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Review
#1349458 Review #1349458 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
1.0
Details
SEARS hires the rudest, most ignorant incompetent people who do nothing but frustrate and scam. I'm convinced their repair services is a huge scam. I spent 40 minutes transferred around the Philippines just to get an answer to how much does a new microwave cost,...
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Review
#1349423 Review #1349423 is a subjective opinion of poster.
Service
Sears Customer Care
Pros
  • Back when they knew how to take care of their customers
Cons
  • Worst customer service
Reason of review
Poor customer service
1.8
Details
In line waiting for my turn to purchase a watch. Second in line but that didnt matter to the employee. The employee knew i was next and decided to attend to the people who were third in line. It felt like I was ignored due to my skin color. The employee made it feel...
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Review
#1348378 Review #1348378 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
1.0
Details
I ordered a washer/ dryer from sears on a Saturday for the following Sunday even paid extra. So Thursday before it was being delivered they call to say they canceled my appointment for Sunday and it was rescheduled for Monday. I work which is why I paid more to get...
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Review
#1348273 Review #1348273 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery
2.2
Details
I purchased a new washer and dryer from Sears. When delivered the dryer sounded like it had a brick in it. A new dryer came in a week. I have now been without a washer/dryer for appx three weeks. I start washing and washing, etc... The washer tub is squeaking. it won't...
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Review
#1347449 Review #1347449 is a subjective opinion of poster.
Product
Washer And Dryer Combination
Reason of review
Bad quality
Sears - Small repair
On 4/6/2018 I bought a complete set of Kenmore Appliances from Sears, just a couple of day ago the paint on my $1800 grab n go refrige handle started peeling after only 5 month of use. Call Sears warranty repair services, was told that this is no covered under the...
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Review
#1347083 Review #1347083 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Damaged or defective
Loss
$80
Preferred solution
Let the company propose a solution

Sears - Awful service

1.1
Details
Bought a refrigerator at the store and return date before it was delivered to my home. Two days later I purchase another one directly at the store and picked up the same day. Since December 2017 the refrigerator has been giving me problems. I’ve had numerous texts come to the house and repair and service the refrigerator. It is now September this is my fourth repair. I was told after the fourth repair or four part order I would get a new one. After talking to customer Service I was told the notes and service orders were all put on the refrigerator that was returned and never had made it to my house. Only one service ordered was put on the correct refrigerator. Unfortunately I was told by numerous Sears representatives that the notes cannot be merged to the correct refrigerator. Bottom line I’m *** out of luck. I asked to speak to a supervisor, no luck. When I asked to speak to someone above her she says she’s the highs and I could not speak to someone in need it to file a complaint via mail. I either get the refrigerator repaired for the fifth time or Service I was told the notes and service orders were all put on the refrigerator that was returned and never had made it to my house. Only one service ordered was put on the correct refrigerator. Unfortunately I was told by numerous Sears representatives that the notes cannot be merged to the correct refrigerator. Bottom line I’m *** out of luck. I asked to speak to a supervisor, no luck. When I asked to speak to someone above her she says she’s the highs and I could not speak to someone and need it to file a complaint via mail. I either get the refrigerator repaired for the fifth time or call Call three more times for repairs and then I can get another refrigerator. This is ridiculous it’s going to be over a year and I still don’t have a working refrigerator. I have two little kids and an elderly person to have medications in the refrigerator and I’m not able to keep fresh food for my family because Sears is not keeping correct data. How does someone put in notes or service order on a refrigerator that was returned and I had never made it to the house? Can someone please help.
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Review
#1346795 Review #1346795 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears - I am so tired of dealing with them!

All I wanted was to have my appliances installed. several issues experienced, and last once was having a microwave returned. I called 4x and talked to 3 people each time! and I the end they hang up! I am so irritated, it is the worst experience I ever had. Still no resolution, and as much as I asked for a supervisor, they never got me one, only an hang up. {{Redacted}}
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Review
#1346351 Review #1346351 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
I purchased a generator months ago. It arrived by United Parcel Service damaged.. All the oil had ran out of the generator in the box and on owners manuel I called Sears and got an approval number to return at no charge. A few weeks later I got a bill from UNITED...
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Review
#1345768 Review #1345768 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
Loss
$349
Preferred solution
Full refund
On Nov.29,2018 my refrigerator purchased at sears will be three old. already broke down,repaired twice and still not working ...We lost all our food in fridge ..on the first repair they said wait for 24 hours for it to be in full operation ,they charged $447.27 ..and...
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Review
#1344610 Review #1344610 is a subjective opinion of poster.
Product
Kenmore Refrigerator
Reason of review
Bad quality
Loss
$200
Preferred solution
Full refund