Sears - 7-10 day wait for refund on canceled (but pre-charged on my debit) not yet agreed on service appt
The practice of charging debit cards for services before an independent contractor used by Sears can even provide a work estimate and appointment date is ridiculous, but worse than this is when the service request is actually canceled due to contractor timeframe and/or additional charges and Sears can not return the already collected fees for 7-10 business days is completely absurd. Refunding or crediting a credit card is one thing, but my 'debit' card should not have been charged until the service was provided.
Now I can not get the services needed from another contractor until sears returns the money they collected.
This is a horrible policy and this information is going to be posted on every feedback forum I can find. YOur policies need to be changed regarding charging debit cards and I truly hope you lose business in the end.
Product or Service Mentioned: Sears Installation.
Monetary Loss: $591.