Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Sears in West Dundee, Illinois - Worst company to deal with

1.0
Details
Sears, I have been waiting 9 days for you to fix a repair that I have already paid for. Your company is the worst to deal with, I have spoken to over 12 people and each one is more rude than the one before them. Tried to call the cooperate office and two people who answered phone refused to give out their names were down right bad. I can't believe sears pays employees' they are terrible; sears you are wasting your money on your employees. I still have a washer that is a year and a half old and is still not fixed; sears when are you going to do your job that I paid you for? I will tell all people that I know never to use your company, they will regret it. If you would like to call me and discuss your lack of service, I would appreciate it.
View full review
Review
#1290124 Review #1290124 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Reason of review
Poor customer service
Loss
$300
1.0
Details
Our dryer which is covered by a warranty has been broken since May, 2018. I contacted Sears and a technician was sent on June 6, 2018. The technicians pulled the dryer into the middle of the hall , diagnosed the problem and stated parts needed to be ordered. After...
View full review
Review
#1289435 Review #1289435 is a subjective opinion of poster.
Service
Sears Dryer Repair
Cons
  • Still have not contacted me
  • Lies we were told
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund
1.0
Details
I purchased a Kenmore washing machine online for my parents. It was paid in full and installation and take away of the old machine also paid for. Installer arrived said he would not be able to install it because we needed to disconnect the dryer. This was understood...
View full review
Review
#1289041 Review #1289041 is a subjective opinion of poster.
Service
Sears Washing Machine Installation
Cons
  • Worst possible experience ever had
Reason of review
Return, Exchange or Cancellation Policy
Loss
$646
Preferred solution
Full refund
Tags
  • Worst Cusotmer Service Ever
1.5
Details
I am so disappointed in this store. And the jewelry departments "Manager". (I believe her name is Monica). I purchased a 2 cttw diamond ring for $1,700.00 cash. I had an allergic reaction to the material used to make this 10K yellow gold ring, to the point that I...
View full review
1 comment
Anonymous
#1510872

'epic pen' ....what color ink?? blue or black??

Review
#1288478 Review #1288478 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1700
Preferred solution
Full refund
Tags
  • dispute process
  • no resolution
1.0
Details
Ordered a treadmill, delivery guys didn't have the right tools so had to be done on another day. Called every number known to man that I could get my hands on, complained to people who are not even in America so I got nowhere. Couldn't even get anyone from Corporate...
View full review
Review
#1288410 Review #1288410 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Worst customer service
Reason of review
Problem with delivery
Preferred solution
Send the installers back today and I will loan them the proper allen wrench
Resolved
1.0
Details

Update by user Jul 25, 2018

after over a month the parts were finally order, arrived and installed

Original review posted by user Jun 25, 2018

being a Sears customer for over 50 years and refraining thousands of customers to Sears for products and service now they can’t take care of their own customers . I have been on the phone with Sears...
View full review
Review
#1288336 Review #1288336 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
Cons
  • Customers service
  • No customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sears in Grandville, Michigan - Poor customer service

1.8
Details
Very difficult to understand the people on the phone, obviously from a foreign location and unable to actually answer quesrions but will pass you around until you are so frustrated you give up.
View full review
Review
#1288029 Review #1288029 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
5.0
Details
Good Day! After a little footwork and validation testing of an email to the Sears Advocacy and Customer Escalation department, I wanted to pass along the following unto you to help obtain assistance when contacting Sears. Please note that Sears requests email contact...
View full review
Review
#1287489 Review #1287489 is a subjective opinion of poster.
Pros
  • Confirmation of email contact
  • Immediate response
  • Craig for his willigness to help find a solution to the problem
Cons
  • Agents all have different answers re what replacement policy is
  • Being passed back and forth on the phone
  • No longer carry a necessary part
Reason of review
Good customer service
1.0
Details
BE CAUTIOUS WHEN PURCHASING A MAINTENANCE CONTRACT, SEARS DOES NOT STAND BEHIND IT Sears Maintenance Contract is a big joke. I have had a contract on my appliances for 45 plus years. In the past when parts were no longer available they would issue credit for another...
View full review
Review
#1287121 Review #1287121 is a subjective opinion of poster.
Product
Sears Protection Plan
Cons
  • Runaround going nowhere
Reason of review
Warranty issue
Loss
$1200
1.0
Details
Ordered a washing machine and pedestal on line. The washing machine came, but not the pedestal. Sears promised to deliver it 2 days later. It never came. Then they confirmed several times it would come the following week. They gave us a specific delivery window period...
View full review
Review
#1286665 Review #1286665 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Problem with delivery