filters
Product:
Show

With Official Company Response

I got my refrigerator about 6 months ago. It started having problems and called. The repair man came and ordered a part that took more than a week to arrive. When he put the part it was worse. The refrigerator was completely ruined. Hundreds of dollars in food...
Read more
Anonymous
robert

I had all the parts replaced and the delivery was on time after i spoke with steven sears attorney team on the comsumer help line

SearsCares
Sears Response

Dear Mariela, I am sorry to hear about the unsatisfactory service you have experienced with Sears repair. My name is David and I work for the Sears Cares Team. We would lik...

#150959
Reply to reviews

With Official Company Response

If you need assistance for something you purchased at Sears, call 800-479-5899. That is an executive dept. that can help you more than anyone else. Don't call the regular service or delivery dept unless you want to talk to someone in Guatemala or the Philippines. I...
Read more
Anonymous
Ruth Smith

DO NOT BUY A REFRIGERATOR FROM SEARS!!!!! I purchased a refrigerator in October with the earliest delivery date four weeks later. I received an email the night before delivery...

Anonymous
Mod

Bought a Kenmore refrigerator, the water dispenser assembly has stripped screws heads, unable to remove the screws and clean it resulting into terrible water quality and sore ...

#136693
Reply to reviews

With Official Company Response

I purchased an item at Sears. Here is the SALESCHECK # 023085416850. The cashier offered me a $15 discount, if I applied for a Sears Card. I asked if there were any fees for the card, and she said no. So I signed up. Later that night, I looked over my receipt and it...
Read more
SearsCares
Sears Response

To Jerry from Minneapolis, My name is Brian and I’m part of the Sears Cares Escalations team. I am sorry to hear about these issues with the annual fee. I don’t know why...

Anonymous
jerry from minneapolis

On 09/26/09 I was at my local Sears store located in Brookdale Mall in the city of Brooklyn Center, MN When I Was at the Checkout counter the Sears representative was processi...

#134754
Reply to reviews

With Official Company Response

we paid 1800 dollars for a new refrigerator in 2004, I have had service out 6 times for the same problem with the ice maker and they havent been able to fix it,each time called we were charged 90 dollars for the service call which totals 540 dollars the only reason we...
Read more
SearsCares
Sears Response

Dear Rick: My name is Susan and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I can only imagine the frustration you...

Anonymous
Rick

They are ***, I have the warranty and I\'m not charged for fixing it but it has broken down twice. Once for the ice maker and once for the compressor. I know two people person...

#130023
Reply to reviews