I bought an expensive wall oven from Sears 2 weeks ago. It was installed improperly.
After 3 phone calls to the installer I finally called Sears. They too tried to reach the installer who never called them back. I ended up in the "escalation" department where you think I would get better service. WRONG!!!
There someone called to tell me my "case" would be handled within 24-48 hours. 2 days later NO CALL. I called them- again another 24-48 hours. 2 days pass again- NO CALL.
I called again tonight and was told my case worker was gone for the day- I guess without making her calls! My NEW oven is still installed improperly. SEARS CUSTOMER SERVICE is horrendous.
Everyone should know this before buying a product. I am tempted to return mine now- especially after reading all about it on this site.