Sears
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy repair was rescheduled at the last minute
- There phone service makes it very difficult to talk to a person
Preferred solution: My refrigerator repaired tomorrow
User's recommendation: Get your service warranty from someone other than sears
Bad customer service
User's recommendation: Need better service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong product sent
Preferred solution: Full refund
User's recommendation: do not order products from Sears.com or eBuzz
Cancelled first repair date half way through day. Second appointment never showed up
Not sure. They keep scheduling an appointment and cancelling it.
- Absolutely dissatisfied
- Horrible service
Preferred solution: Apology
User's recommendation: I DO NOT recommend
No help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Upper Marlboro, MarylandCan't make a Online Purchase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Louis, MissouriThey don’t keep there repair service that have been scheduled for 2 weeks that just cancel it with no rxplanstion. No I am 20 days more without an walking machine.
User's recommendation: Don’t use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to speak to a human being about repairs and parts ordered for my refrigerator.
- Everything is automated and you have no personal contact
Preferred solution: To speak to a human being regarding my repairs and parry’s ordered for my refrigerator
Customer service SUCKS!
- Good repair work
- Receipt not given no human contact at ca
Preferred solution: Repair receipt
User's recommendation: Work is good but No customer service
Need repair receipt
Preferred solution: Receipt of repair work
Can’t get a human to speak with?
Preferred solution: An appointment sooner to get appliance repaired
User's recommendation: Don’t use them
Service overcharged refund
- Easy to get them to come out on service call
- No prompts for customers service other problems
Preferred solution: Full refund
User's recommendation: No, hard to contact customer service in promps
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerE-GiftCard haven't received it
It's been 11 times trying to get my e gift card I don't know what the problem is. I've been telling my friends don't buy any craftsman tools because they don't respond to you always a excuse with there web site.I think they just want to give me my e gift card. Used to be if you have a problem with the tools they took care of it.
It's been 11 times trying to get my e gift card I don't know what the problem is. I've been telling my friends don't buy any craftsman tools because they don't respond to you always a excuse with there web site.I think they just want to give me my e gift card. Used to be if you have a problem with the tools they took care of it.
- Want to do everything on the computer not everyone has them put up a ph number
Preferred solution: Give me my e gift card with out any questions or problems
User's recommendation: They stink on warranty stuff no service on phone just computer it stinks used to be able to exchange it not anymore it shouldn't matter how old it is
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaPoor customer service
Nope it’s not been resolved the manager has not contacted me or notified about the issue nothing pretty upset with sears
User's recommendation: I’d really would do your homework and make sure they give you the correct information and parts before you purchase them don’t make the same mistake I made
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbia, South CarolinaPoor quality of work and services / Unprofessionalism
User's recommendation: contiue to follow-up on workorders. File complaint with BBB and write letters to Headquarter.
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