Sears
Reviews and Complaints
Buyer be ware!!!!
- Customer service does not exist
- Repair service is terrible
Preferred solution: Full refund
Don't buy Kenmore!
- Inability to offer a reasonable solution
Preferred solution: Full refund
Useless customer service
- Dimensions that worked for our space
- Have no idea where the product is once you order it
Preferred solution: Deliver product or service ordered
Have customer reps that do what they say they’ll do and not lie to customers
- Terrible customer service
Preferred solution: Deliver product or service ordered
Washer
- Customer service people are jerks who fake helping customers
Preferred solution: Price reduction
Do not buy anything from them
Avoid
On a rating from 0 to 10 they get a fat 0
Preferred solution: Deliver product or service ordered
Where’s my refund
Do not believe anything You see advertised on line.
- Quality of craftsman hand tools
- Very poor customer service
Preferred solution: Let the company propose a solution
Don’t buy here
- Cust service
- Poor speaking uncaring clueless
- Customer service and their handling of my complaint
Preferred solution: Not shop there again
Poor repair service
- In large mall
- Poor customer service
Preferred solution: Repair my item or replace it in a timely manner a pay for what I am out due to the delay caused by company neglect to do it right
I have a complaint
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Muskogee, OklahomaBroken new Kenmore refrigerator 3 mos old don’t buy Kenmore (Daewoo)
Preferred solution: Full refund
Dont buy Sears Appliances or Service Plans
It is now January 30th, 2020. My 1 year old microwave died on November 10th, 2019.
To date, the technician has been here 4 times. That is the limit to warrant an appliance replacement. But there is a catch folks. As long as he keeps ordering parts and installing them, the longer you go without a microwave!
At present we are waiting on yet 3 more boxes of parts. He has already installed 4 boxes of parts on a previous visit only to have the microwave go out the next day!I have now called 10 times and spent over 2 hours, 20 minutes on the phone with the service and protection agreement people. Its been 81 days since my microwave went out and it still does not work, nor has it been replaced! Supposedly, three more boxes of parts is to arrive tomorrow.
Once they arrive, I get to again call for am appointment, which I am sure will be another week or more! So, I'm thinking it will now be 3 months since the appliance went out to the time of yet the 3rd repair. And, there is no guarantee it will work for any period of time following the 3rd repair attempt! If not, Sears "might" finally replace the microwave.
But we are not holding our breath as I am sure that will take another month should the third repair fail!So Yes folks! Do not buy a Sears Kenmore appliance product and warranty protection program.
- Are going out of business
- No longer care about product quality or customer service
Preferred solution: Replace my microwave oven!
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take it to lowes
Put me on a highway, and show me a sign, and take it to the limit one more time.