CHRISTAL B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Honolulu, Hawaii

Call and get the facts, apparently Sears can advertise false information

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I received an email, from Sears Carpet Cleaning, offering $33 cleaning!! um YES PLEASE!! I only have a staircase of carpet in my home, and have been charged over $200 by other companies. FOR ONE STAIRCASE. So $33 seemed like a deal. I followed the link and set an appointment for the next day.

A few hours later, *** from the company, calls me to say he has no openings. Even though I had chosen my appointment from their online calendar, which clearly showed an opening. He goes on to tell me that he is not available for at least 3 weeks. BUMMER! I really wanted my stairs cleaned. But this call got even worse....

*** goes on to say that my staircase will now cost me $110! Here is the break down: $100 minimum charge + $10 Travel fee. WHAT?! Why did you advertise a $33 service if you knew that you were not going anywhere for less than $100?? Also, a travel fee? I thought this was a MOBILE SERVICE? Was I supposed to bring my staircase to you? How does a travel fee apply to a mobile service?

So, NO, they did not clean my stairs, and I will not be using them in the future. I grew up with Sears being a weekly occurrence for our family. It is sad to say that I will not be using them for appliances, auto maintenance or carpet cleaning. Maybe kid's school clothes?

View full review
Cons:
  • Sears is dishonest and dishonorable
  • False advertising
Reason of review:
Pricing issue

Preferred solution: Price reduction

1 comment
Guest

Of course you should shop where you like. Please understand that Sears is in deep financial trouble, so be careful what you purchase from them.

Having said that, you say you have paid over 200 dollars for other companies to clean your stairs. Granted that you understood that Sears would charge 33 dollars and then they said 110 dollars. Still a lot less than 200 dollars.

Are you sure the principle of the thing is worth the extra dollars you will pay to those other guys? Just asking.

Brenda K Qme
map-marker Eau Claire, Wisconsin

Do not recommend their products

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have purchased an AC from a sears store, opened an account on Black Friday of last year. First time we used it was the following summer only to realized it wasnt working properly. Fast forward December 2019, we have been still waiting for refund amount for what they determined a defective product. And no one has followed up with me so I have had to called every month since first filed a claim in June 2019 to get a status on THE CLAIM! No one will let me speak to a manager when I call, but instead put me on hold for no less than half an hour then disconnect my call! I call back and it gets me a busy signal after I tell the customer solution person I been on hold to speak with a manager. VERY DISAPPOINTED IN THEIR PRODUCTS AND CUSTOMER SOLUTIONS!
View full review
Loss:
$350
Reason of review:
Poor customer service

Preferred solution: Full refund

Valerie D Yde

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker South Antelope Valley, California

Don’t buy appliances from sears

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I bought an Kenmore elite Refrigerator from them in 2016 and have had nothing but trouble out of this refrigerator from day one to now I bought the master protection plan and all they did was come out and pretend they solved the problems over and over the refrigerator was a lemon from the start
View full review
Loss:
$2500
Pros:
  • Price was very good
Cons:
  • No one will help
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Saadia Foa
map-marker Moorestown Township, New Jersey

Issue with your Moorestown automotive store and worker there

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Today Sunday November 10th me and my family visited the Moorestown NJ automotive store for an oil change. The store opened at 10 am and we arrived about 5 mins after 10. There was a man in front of us being helped by the employee, I believe the employees name is Mike. The customer was trying to get an oil change as well but his coupon was for something else. Oh your wondering how we know so much about this customer...it's because when the customer walked out, Mike decided to spend 10 minutes going into detail about what his issues were and how he wanted services that the coupon wouldn't cover. Ok, it is now our turn, 1017am, we want an oil change and asked what the wait time would be being that we have our 7 year old daughter with us. Mike said it would be less then an hour and we could wait. We waited around for 15 minutes and then decided to walk to a near by restaurant to grab breakfast. After eating we walked back to Sears to pick up our vehicle, 1150am-almost 2 hours later, to find out our car hadn't even been touched. When asked why, Mike said oh the techs are busy working on other cars. Remember we were there when the doors opened and were given a time of less then 1 hour to wait. We asked Mike well how long will it be, he said we are busy but I'll ask the techs. He came back and said probably another 20 mins, I said ok well how about I come tomorrow morning as soon as you open and you take me first thing. Mike said well I have other people before you tomorrow and can't get you in....yet he had no problem ruining my Sunday morning and wasting 2 hours of my time. I admit I did get annoyed and said you made us wait and now won't accommodate us for tomorrow..in which he says well you can take your keys and leave. As he walked away he muttered bad words and talked bad about us, came back with our keys and layed them on the counter. We have done thousands of dollars in repairs with Sears but I'll be damned to give Sears another penny and you can thank Mike - your rude, condescending, incompetent worker. You can verify all repairs we have done by pulling up our number 856 495-****. I hope this doesn't fall on deafs ear and you can provide coaching to Mike about how to step up his customer service skills.
View full review
Cons:
  • Poorly trained staff
  • Lack of response and poor costumer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Who would still use sears for a oil change or anything. There a failing company and have been a mess for years. Go to a quick lube and you will be done in ten minutes you don’t even have to get out of your car

Serennah T

Make sure you get all information about delivery dates before purchase and call the warranty department about warranty because store gave us wrong information

We purchased a refrigerator on Jan 5th and weren't told that we would not be getting it delivered until Feb 14 until after we made the full purchase. I applied for a credit card and was approved for most of the cost and my husband paid cash for almost $300. Our current refrigerator is not working right and therefore we purchased a new one. This is a disappointment. Ive called a few times to try to get some kind of arrangement for us to get our purchased frig in fair timing but have not received any support. This is a long time wait for a purchased item and werent told this until after complete transaction. We were also told in the store that we only had 14 days to purchase warranty. When we called customer service we were told we have 120 days. Why would we purchase warranty without having our paid merchandise. Please help. Clint and Serennah Erwin 310 902 **** 310 293 ****
View full review
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

1 comment
Guest

Cancel the order and get your money back. You are never going to revive it they are bankrupt and the vendors quit shipping them merchandise

Tina H Esm

Unresolved issue

Have worked with someone and been trying to get my w2s for about 1 month. I assume i am just supposed to turn to the IRS since noone seems to want to help me.
View full review
Cons:
  • Still have not contacted me
Anonymous
map-marker Los Angeles, California

This Is not the Sears we grew up with

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Their customer service is horrible. Sent to some other country that I can barely understand them and they for sure have no idea how to handle a problem . Calls can not be transfered to USA so to bad for you if they can not help you. I grew up buying all our appliances always at Sears. But no more unfortunately.
View full review
Garry R Eup

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Barrington, Illinois

Sears has taken customer service to an all time low

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
SUMMARY •23 days to replace a belt that should have been replaced on Day 1 if SEARS had been willing to put a $15 belt on the truck. I found one locally in 10 minutes but they had no intention of waiting. •SEARS representatives telling me what I wanted to hear in order to get me off the phone and none of them making a difference in the outcome. •When I don’t work, I don’t get paid, and I spent no less than 12 hours over the 23 days. Arguably, I would have spent somewhere in the neighborhood of 3 hours even with a snow blower so call it a net 9 hours or one full day’s pay. •I have made an appointment with the surgeon for the tendonitis in my shoulders and strain in my SI joint. I shoveled more snow in 23 days than I have shoveled in the last 23 years and I am paying the price •And finally, my beautiful garage floor. ================================================= FULL DETAILS BY DAY •January 28 oAuger stops working on my Craftsman Snow Blower. oHaving purchased a SEARS Protection Agreement on the unit for $337, I called the number provided: #800-4-MY-HOME/#800-469-**** oThe representative asks for basic information (name; phone; et al) then spends ten minutes asking what the issue is and I go into great detail to ensure that the repair service comes prepared to fix rather than just perform diagnostics. oI am informed that the in-home service will be scheduled for February 8th. oI indicate that 12 days in the middle of winter is NOT acceptable and I am basically told that I have to deal with it because the service is coming out of Beloit, Wisconsin and that is when they will be in the area again. oI again express my extreme frustration and confirm that they will come prepared with the auger belt on February 8th and I’m advised that the technicians are professional and always come prepared. •January 29 oStill in disbelief that it is going to take 12 days to repair, I call back and ask to escalate the call. oThe lady – clearly reading from a script – once again advises me of the protocol which SEARS follows. oI state that I understood her the first time and that I would still like to escalate the call. oShe advises me that her supervisor will tell me the same thing and I indicate that I would still like to speak with the supervisor. oAfter approximately 7-minutes, a lady who introduces herself as the supervisor and asks how she can help. oI ask if the previous representative has debriefed her and she states not. oI start all over again and to her credit, she patiently listens, THEN READS THE EXACT SAME SCRIPT. oI ask her if she has heard a word that I said and she asks if there is anything else I need. oI advise her that I need my snow blower repaired. oShe reinforces the fact that I will have to wait until the 8th and hangs up. •February 1st oStill in disbelief, I call again. oI’ll spare you the details as its de ja vu. oShe then says what do you want? oI respond with excuse me? oShe says, what do you want? oI said if I haven’t been clear, I want my snow blow repaired this week. oShe says, I can give you a $30 Gift Card. oI inform her that I have no use for a SEARS Gift Card as I don’t plan to ever buy anything from SEARS again. oShe says, I will be sending you the card electronically. oHuh? What just happened? oFOOTNOTE: I received two separate emails with $30 Gift Certificates but I plan on shredding them. Given that it’s becoming clearer with each call that I’m dealing with the “Peter Principle”, I resolve myself to the fact that I will have to wait until the 8th to get my snow blower repaired. •February 8th oDay 12 finally rolls around and I receive a call late morning that the service truck will arrive late morning. oI advise my wife as I have a business teleconference that is likely to last past the arrival time and ask her not to bother me unless there is a problem. oHalf way through the call my wife knocks on the door to advise me that they can’t fix the snow blower because they need to order the part. oI have to place my business call on HOLD to go outside and find out what is going on. oWhen I ask, they advise that there is no problem, they simply need a signature giving them permission to order the part. oI said, let me get this straight: I spend 15 minutes on the 28th describing the issue and making it clear that there is a need for a new belt. Then the dispatcher sends two servicemen 1h 15 minutes from Beloit to confirm that I need a belt and don’t bring a belt with them. WHY? They advise that they don’t know WHY as they have replaced seven (7) belts this week alone on snow blowers. So once again, no slow blower AND I am advised that the part should be in by the 20th. •February 11th oI move from disbelief to shock and call back and ask once again to escalate the call. oI advise that this is not acceptable, I spoke with a very nice gentleman who explained that he was in the field for 30 years before coming in the office and I got a history lesson explaining that Sears has been doing it the same way for 30 years. Sounds about right. oI then escalate to Sears Customer Solutions (oxymoron) and quickly discover that they are reading from a script and add no value whatsoever Having already gone through three (3) snow storms requiring 90 minutes of shoveling for me and my 65 year old wife each time, I call again the next day. •February 12th oAgain, I call and again I escalate and this time I am advised that it never takes as long to get the parts as they tell you. Further, “we have cancellations all the time and I can move you up when I get the next one”. Call never comes. •February 13th oI call again, pleading for some help as I’ve had to shovel two more times and my shoulder and lower back are feeling it. It’s the whole reason I bought the blower and subsequently purchased the extended warranty. oThe lady tells me that she will work with me and a) accelerate the purchase and when she sees that it has been shipped, b) she will personally make arrangements to have service there the same day. I thank her profusely. oI ask how I can get ahold of her and she gives me her name and says to call back at the same number and ask for her. oCall the next day and guess what, I can’t get ahold of her and I never get any action. •February 16th oI receive a generic email from SEARS regarding snow blower repair asking if I need anything and I send a note back asking “if they are kidding”. oI receive an email back … and I quote: “We would like to inform that we have checked the details and your service is still marked as "WAITING SERVICE for your appliance as on 02/20/2019. We truly apologize for all the Inconvenience caused. Hence, we are requesting you to contact us once the Service is complete and then will able to file a dispute.” •This is one of the best of all: Customer Support wants me to wait until the snow blower gets fixed – whenever that might be – and then file a dispute. Really??? I need the help now. February 20th finally rolls around and I receive the phone call I have been waiting for indicating that the service truck should arrive in 15 to 20 minutes. Given the inclement weather, I pull my van out of the garage so they can work in a sheltered area. I covered a small area with boxes so they wouldn’t be exposed to the cold floor. 30 minutes later they indicate that the belt is on and been tested. I thank them. About an hour later, I get dressed to put the snow blower back in its spot in the garage and pull my van back in the garage and I am struck with a strong smell of gasoline. As I get closer to my snow blower and start to move it, I realize that the smell is coming from the blower. I take my hands off the handles to check it out and my gloves wreak of gasoline (lost gloves). My wife comes out a few minutes later and asks what is taking so long and I explain. She comes out and attempts to help me remove the rank gasoline smell off the blower. Only mildly successful. I then go to move the boxes off the garage floor so I can pull the van in and it’s clear that they are soaked with gasoline. SOAKED. And through to the garage floor which I had epoxied & sealed on October 8th 2018 for $1700. I’ll give you three guesses what gasoline does to the floor. In the spirit of full transparency, SEARS did call and offer me a $100 credit on a future purchase & a link to a 3rd party for me to file a claim for the damage to the garage floor. I considered it an insult and declined.
View full review
Loss:
$750
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

Why didn’t you just take it to a local shop and just have it repaired

Guest
reply icon Replying to comment of Guest-1668707

I had a 2-year in-home service contract which I paid over $300. While I have no intentions of renewing, I originally purchased the contract because of the in-home provision.

The snowblower will not fit in my SUV or van and given that I was working 7 days a week at the time, I needed the service. Thanks for asking.

View more comments (1)
Leonard H Hek
map-marker Overland Park, Kansas

Trying to get my new card.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been given the run around on getting the card with customer service. I have talked probably 12 people and even talk to a supervisor and still got the run around.
View full review
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Cheryl K Yzp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker American, Ohio

Warranty on Christmas tree

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Cant find any one to help with my tree replacement .. hate sears!!!
View full review
Cons:
  • Poor service in store and online
  • Warrenty
  • Poor customer service
Reason of review:
Warranty issue

Preferred solution: New tree

Amanda S Cvz

Don't buy from Sears

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I put in an $500 order on Black Friday and the app kept freezing up and not working. Somewhere in the mess, our old address was reselected.

I noticed it as soon as the confirmation email came up which was within minutes of placing the order.

So I called Sears around 11am on Friday and the man told me there was nothing we could do other then cancel the order and reorder the items which he did.

At 830 pm on Friday I get an email saying my order couldn't be canceled.

So I chatted via their customer service again and was told once I received an email saying the order had shipped call back and they would contact UPS and change the address.

The confirmation came late Friday night so I called Sears on Saturday morning.

Only to be told I had to call UPS.

Called UPS and nothing they can do until the order was rejected. Well let's hope the new tenants in our old reaidence over an hour away from where i live now don't want anything from my order consisting of tool sets, a treadmill, shop vac, and a nail gun.

I called Sears back and was told nothing could be done at this point.

Then to make matters worse...I get a confirmation email last night that a whole new order is being shipped bc of the first dummy I talked to.

I also have $150 in gift cards from our wedding that they told me never expire and they all say $0 balance

Then an order I put in for my mom showed up with the box rolled completely open, and loose parts floating around.

Needless to say I won't be ordering from Sears ever again.

View full review
Pros:
  • Great sales on craftsman
Cons:
  • Worst customer service ever
  • Customer service inept
  • Flawed ordering system
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Sarina H

Do not shop at sears.com. You cannot return at Sears location

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BullshitI ordered lots of kids clothes in Dec 6th 2019 on sears.com and the order arrived around 12/17th. I opened the bag and check the items, I thought that the sizes will not fit my nieces so I brought back to sears at Eastridge Mall. The manager that worked on the night shift of 12/18/2019 at kids floor, she came out and yelled at me and said we are not sears. We are now liquidation store. Dont you understand what is liquidation means?. I responded yes maam I know what liquidation meant. I am careering in this finance field for more than youve been working at sears... so she walked away and told the cashier that they dont do return. If this is true, please have a BIG SIGN so people can see and not wasting their time to get in line for a return. Moreover, sears cannot have this type of attitude employee holding a role as a Manager. Very very bad customer services, I guess this is why your business is going down hill.
View full review
Loss:
$50
Pros:
  • Price was fair
Cons:
  • Customer service representative
  • Not listening
  • Inability to actually honor the warranty
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Barbara Q Reo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mason, Virginia

AVOID SEARS LIKE THE PLAGUE

I purchased a dryer on November 29, 2019 (aka "Black Friday"). Since my current dryer does not work, it was critical that delivery be prompt.

I was promised delivery on Wed. Dec 4. Instead, I received an email a day or two prior saying that there were an insufficient number of dryers available to meet orders and my delivery would now be December 30. Obviously if I had been told on November 29 that delivery would be on December 20, I would have NOT ordered and found a place that could deliver.

Instead, here is what has happened. I was promised a call back after complaining a week ago. I was told someone from corporate would call me within 48 hours. Big surprise, NO CALL.

I have now tried phone numbers associated with customer service for Sears. Big surprise, PHONE NUMBERS DO NOT WORK.

Here is my question to you: when you told me on November 29 that I could have delivery on Dec 5, was it an intentional misrepresentation or is Sears so dysfunctional and out of date that you did not realize you could not possibly fulfill all of the dryer orders until December 30? It's either a "bait and switch" or it is sheer incompetence.

Not sure which is worse. At this point, I would tell everyone I know to AVOID ORDERING FROM SEARS EVEN IF YOU FEEL SORRY FOR THE INDIVIDUAL RETAIL WORKERS WHO ARE NICE AND ARE BEING HURT BY CORPORATE INCOMPETENCE.

Barbara Quackenbos

201-317-****

View full review
Loss:
$100
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Machele Imf

Cancel the order and wander over to Lowe's.

Nydia A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I don’t know

Technical services are getting worst instead of better. You need to get better the client spends a whole day waiting and the technician doesnt show up nor call early to cancel the appointment.

I tell customer service to inform the tech to come to my house aM or PM but the answer is from 8 to 5 pm.

The tech after arriving my house says he haz not received any message about that info.

Today I waited all day and after my second call to custumer service at 5 pm my appointment was reescheduled.

Do you like to be treated that way? Do you like to miss your work day for that reason?

Not me.

Another problem some techs dont want to take the food out of the freezer because. The water get stuck in ice inside the freezer wall and it is not their respnxibility.

so if another tech is call to repair the washer or refrigerator the client has to do all the force moving the equipment so they can do the repair.

If the manufactorer made the equipment with defects Sears bought them that way and didnt mention the client the future problems and negative technicians Sears have.

Give me free a different new freezer so your techs. get happy.

I live in San Juan, P R 787-640-****

Nydiaarenas@***.com

I am 76 years old.

Waiting for someone to bring light to these situation.

View full review
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Caroline B Srg

Do not shop at Sears on my leasing They don't care about the customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
yes. recently purchased a table and chair set on 11 to 2019... on the 2nd of this month... the customer service rep told me that. furniture would be assembled upon arrival however this was a lie. When this furniture arrived it was in a box and I have multiple sclerosis and each box weighs 20 pounds of peace I had to get on my knees and crawl like a soldier and push in order to get those boxes in my house. I didn't call Sears very upset and asked about well where was the table and the table around the next day but I had to put that together then I got on my knees because I wanted to take before Thanksgiving and Dan when I try to assemble the table the table was not drilled so that I can put the boat. It was Mark but someone from the manufacturers did not complete the job so as a result of that I have no table. my family will have to eat on their laps and my son have just arrived home from Iraq after being there for one year he will have to eat with wrap. and it did not seem to matter to them... I thought a better company I called corporate off I have been on the phone trying to. get a resolution to this problem since 8 this morning this makes no sense I have taken to a. and still I'm very frustrated with see it. to the point where I'm crying cuz this does not make no sense is not right hoping to create. t-shirt. abc11 Eyewitness News. Greenville NC weather. tomorrow. as you see behind me a steady stream of Travelers making their way through TSA wait times. how long does it take to process take check. what time is peak time for the airport.. You take advantage of America
View full review
Pros:
  • At this time i have no pros
Cons:
  • Useless customer service staff
  • Rude poor english coprehension
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

  • 1
  • ...
  • 96
  • 97
  • 98
  • 99
  • 100
  • ...
  • 506