Sears
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Honolulu, HawaiiCall and get the facts, apparently Sears can advertise false information
I received an email, from Sears Carpet Cleaning, offering $33 cleaning!! um YES PLEASE!! I only have a staircase of carpet in my home, and have been charged over $200 by other companies. FOR ONE STAIRCASE. So $33 seemed like a deal. I followed the link and set an appointment for the next day.
A few hours later, *** from the company, calls me to say he has no openings. Even though I had chosen my appointment from their online calendar, which clearly showed an opening. He goes on to tell me that he is not available for at least 3 weeks. BUMMER! I really wanted my stairs cleaned. But this call got even worse....
*** goes on to say that my staircase will now cost me $110! Here is the break down: $100 minimum charge + $10 Travel fee. WHAT?! Why did you advertise a $33 service if you knew that you were not going anywhere for less than $100?? Also, a travel fee? I thought this was a MOBILE SERVICE? Was I supposed to bring my staircase to you? How does a travel fee apply to a mobile service?
So, NO, they did not clean my stairs, and I will not be using them in the future. I grew up with Sears being a weekly occurrence for our family. It is sad to say that I will not be using them for appliances, auto maintenance or carpet cleaning. Maybe kid's school clothes?
- Sears is dishonest and dishonorable
- False advertising
Preferred solution: Price reduction
Do not recommend their products
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | South Antelope Valley, CaliforniaDon’t buy appliances from sears
- Price was very good
- No one will help
Preferred solution: Let the company propose a solution
Issue with your Moorestown automotive store and worker there
- Poorly trained staff
- Lack of response and poor costumer service
Preferred solution: Let the company propose a solution
Make sure you get all information about delivery dates before purchase and call the warranty department about warranty because store gave us wrong information
Preferred solution: Let the company propose a solution
Unresolved issue
- Still have not contacted me
This Is not the Sears we grew up with
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Barrington, IllinoisSears has taken customer service to an all time low
Preferred solution: Full refund
Trying to get my new card.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | American, OhioWarranty on Christmas tree
- Poor service in store and online
- Warrenty
- Poor customer service
Preferred solution: New tree
Don't buy from Sears
I put in an $500 order on Black Friday and the app kept freezing up and not working. Somewhere in the mess, our old address was reselected.
I noticed it as soon as the confirmation email came up which was within minutes of placing the order.
So I called Sears around 11am on Friday and the man told me there was nothing we could do other then cancel the order and reorder the items which he did.
At 830 pm on Friday I get an email saying my order couldn't be canceled.
So I chatted via their customer service again and was told once I received an email saying the order had shipped call back and they would contact UPS and change the address.
The confirmation came late Friday night so I called Sears on Saturday morning.
Only to be told I had to call UPS.
Called UPS and nothing they can do until the order was rejected. Well let's hope the new tenants in our old reaidence over an hour away from where i live now don't want anything from my order consisting of tool sets, a treadmill, shop vac, and a nail gun.
I called Sears back and was told nothing could be done at this point.
Then to make matters worse...I get a confirmation email last night that a whole new order is being shipped bc of the first dummy I talked to.
I also have $150 in gift cards from our wedding that they told me never expire and they all say $0 balance
Then an order I put in for my mom showed up with the box rolled completely open, and loose parts floating around.
Needless to say I won't be ordering from Sears ever again.
- Great sales on craftsman
- Worst customer service ever
- Customer service inept
- Flawed ordering system
Preferred solution: Let the company propose a solution
Do not shop at sears.com. You cannot return at Sears location
- Price was fair
- Customer service representative
- Not listening
- Inability to actually honor the warranty
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mason, VirginiaAVOID SEARS LIKE THE PLAGUE
I purchased a dryer on November 29, 2019 (aka "Black Friday"). Since my current dryer does not work, it was critical that delivery be prompt.
I was promised delivery on Wed. Dec 4. Instead, I received an email a day or two prior saying that there were an insufficient number of dryers available to meet orders and my delivery would now be December 30. Obviously if I had been told on November 29 that delivery would be on December 20, I would have NOT ordered and found a place that could deliver.
Instead, here is what has happened. I was promised a call back after complaining a week ago. I was told someone from corporate would call me within 48 hours. Big surprise, NO CALL.
I have now tried phone numbers associated with customer service for Sears. Big surprise, PHONE NUMBERS DO NOT WORK.
Here is my question to you: when you told me on November 29 that I could have delivery on Dec 5, was it an intentional misrepresentation or is Sears so dysfunctional and out of date that you did not realize you could not possibly fulfill all of the dryer orders until December 30? It's either a "bait and switch" or it is sheer incompetence.
Not sure which is worse. At this point, I would tell everyone I know to AVOID ORDERING FROM SEARS EVEN IF YOU FEEL SORRY FOR THE INDIVIDUAL RETAIL WORKERS WHO ARE NICE AND ARE BEING HURT BY CORPORATE INCOMPETENCE.
Barbara Quackenbos
201-317-****
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don’t know
Technical services are getting worst instead of better. You need to get better the client spends a whole day waiting and the technician doesnt show up nor call early to cancel the appointment.
I tell customer service to inform the tech to come to my house aM or PM but the answer is from 8 to 5 pm.
The tech after arriving my house says he haz not received any message about that info.
Today I waited all day and after my second call to custumer service at 5 pm my appointment was reescheduled.
Do you like to be treated that way? Do you like to miss your work day for that reason?
Not me.
Another problem some techs dont want to take the food out of the freezer because. The water get stuck in ice inside the freezer wall and it is not their respnxibility.
so if another tech is call to repair the washer or refrigerator the client has to do all the force moving the equipment so they can do the repair.
If the manufactorer made the equipment with defects Sears bought them that way and didnt mention the client the future problems and negative technicians Sears have.
Give me free a different new freezer so your techs. get happy.
I live in San Juan, P R 787-640-****
Nydiaarenas@***.com
I am 76 years old.
Waiting for someone to bring light to these situation.
Preferred solution: Let the company propose a solution
Do not shop at Sears on my leasing They don't care about the customer
- At this time i have no pros
- Useless customer service staff
- Rude poor english coprehension
Preferred solution: Let the company propose a solution
- Prev
- 1
- ...
- 96
- 97
- 98
- 99
- 100
- ...
- 506
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Of course you should shop where you like. Please understand that Sears is in deep financial trouble, so be careful what you purchase from them.
Having said that, you say you have paid over 200 dollars for other companies to clean your stairs. Granted that you understood that Sears would charge 33 dollars and then they said 110 dollars. Still a lot less than 200 dollars.
Are you sure the principle of the thing is worth the extra dollars you will pay to those other guys? Just asking.