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First, allow me to thank each of you for taking the time to read and absorb this post. I will be brief, succinct and to the point. Here are PROVEN methods for mitigating disaster and cutting through what you may be encountering with Sears. I implemented them in a...
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Review
#1254029 Review #1254029 is a subjective opinion of poster.
Pros
  • Customer service rep was patient and polite
Cons
  • Blowing off issues
1.8
Details
Have been taken for a ride on three occasions by Sears. Lack of respect, concerning the maintenance service already paid. Nobody shows up. Not the same treatment in PR as in the States. I really believe we have been discriminated by Sears. Even though we are part of...
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1 comment
AeternumVale
#1479802

Great Advice! Take charge of the situation by contacting the FTC https://www.ftc.gov/enforcement/cases-proceedings/082-3099-c-4264/sears-holdings-management-corporation-corporation and be the voice to move things AHEAD.

Review
#1253792 Review #1253792 is a subjective opinion of poster.
Service
Sears Customer Care
Cons
  • Awful
Reason of review
Poor customer service
Loss
$800
Preferred solution
Send me a check for work time lost
I purchased a toolbox combo and when I got it out of the boxes found the bottom chest damaged and it was made too light for my needs.(I'm a mechanic and need it to hold a lot of weight) I ordered another one heavier this time and took it back to a local SEARS store...
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4 comments
Anonymous
#1480488

You're not an airport, you don't need to announce your departure

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Review
#1253725 Review #1253725 is a subjective opinion of poster.
Product
Tool Chest
Reason of review
PAID BACK FOR TOOLBOX COMBO
Loss
$329
Preferred solution
Full refund
Resolved

Update by user May 12, 2018

"In House" @pissedconsumer.com ;)

Update by user May 12, 2018

Update: Thank YOU, pissedconsumer.com. I applaud and congratulate you for TAKING UP OWNERSHIP AND RESPONSIBILITY.

Pray forgive the expletives of some of the language. The angst is in in frustration, and I am pleased that you at...

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1 comment
AeternumVale
#1480174

Dear Pissed Consumer:Thank you for taking the time to review, assess and conduct your business practices in alignment with FTC. The Federal Trade Commission has recently passed legislation concerning consumer reviews regarding any business, as well as how we interact with them.

The Consumer Review Fairness Act grants the flexibility, honesty and expression of honest and fair conduct in your company's monitoring and posting of reviews. I do believe that your entity @pissedconsumer has and can continue to be greatly benefited from these guidelines, practices and protections:https://www.ftc.gov/tips-advice/business-center/guidance/consumer-review-fairness-act-what-businesses-need-knowThank you, Pissed Consumer for stepping up and assisting your reviewers the correct and legal avenues for support, assistance and guidance.

Review
#1252985 Review #1252985 is a subjective opinion of poster.
A sales associate named Brent or Brett was not interested in helping me. I asked specifically for snap ring pliers, and his reply was that he didn't think they had any. I decided to look around for them on my own since it was for an important project. After a few...
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Review
#1252568 Review #1252568 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service
I walked in and asked Brent Brett whatever his name is where snapring pliers we're. He stated he didn't think they had any, and didn't offer any further assistance. I looked myself and found 2 hanging on a hook. I was quite aggravated that he wasn't willing to take...
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2 comments
Anonymous
#1519162

Sounds like he might've been busy and you were a terrible person but okay.

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Review
#1252500 Review #1252500 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears - No customer service

My unit is not working properly. I called on 5-2-18 at 7pm. I was told that they would call me back within 48 hours. I called on Tuesday 5-8-18 at 3:15. First he had heard anything (I just got back from vacation) I'll make a few calls and get right back to you. I still don't know when I will get service. Do not purchase a HVAC system from Sears. For God's sake. Don't
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Review
#1251925 Review #1251925 is a subjective opinion of poster.
Service
Sears Customer Care
Reason of review
Poor customer service

Sears - Horrible company

1.0
Details
Ordered a part for a broken washer with 2 day shipping. Three days later they hadn't even shipped the part, called them and they shipped it a day later. When the part arrived it was someone else's order. This has happened twice. Their only solution was to just give us the $11 back. 2 weeks later and our washer is still broken. This is a terrible company, I will never do business with them again.
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Review
#1251908 Review #1251908 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Order processing issue

THANK YOU Sears!

Update by user May 10, 2018

OWNERSHIP and RESPONSIBILITY :)

Original review posted by user May 09, 2018

Good Morning All! Once again, I come before each and every one of you, as a consumer, as a vessel of acceptance and renewal, to THANK SEARS SHC for taking the time, initiative and Grace to take on the waves and the affronts that you are facing as an entity. It is easy to speak and express the frustrations and problems all are encountering; but in the process, further examine our participation in how this is all transforming the actuality of consumption, and how we all can address and confront those issues that literally have driven all of us 'insane'. Group insanity, as this is has clearly marked and identified throughout this war has revealed the very nature of ALL THINGS we have done incorrectly. Each and every one of us has a responsibility to take on our involvement and examine our faults and how each of us brought this mess into actual fruition. I and each of you are responsible, nonetheless, DIRECTLY and INDIRECTLY. Responsibility is the effort we each have made to complain about the problems, yet the consequences of such actions seem not to effect our own circles, but they do. I am convinced that no real change and feedback can occur until each of us assumes, complies and takes OWNERSHIP of what we all have done wrong in order to attempt to correct it, singly and corporately. With that being said, the ultimate and final examination belongs to all of us, to do and be better and to assist everyone to invoke a change in each of us. It is time to cease from complaining and take head on what we have done and make it better going forward. I have taken the time to review some of the comments and posts made the past few days, and I have examined the statements to see exactly what has been said. In doing so, I have witnessed the falling away of our own courage by submitting to what facts and opinions are present. In turn, I have undertaken all perspectives involved, and discovered that each situation is similar, yet perplexingly different. However, despite this revelation, I too witnessed my own folly and arrogance. Question is, can we look in the mirror and see our responsibility? Paul of Tarsus said it best: "When I was a child, I spoke as a child, I reasoned as a child, and I understood and ACTED like a child; but when I became an adult (recognition of my RESPONSIBILITY), I put aside childish things (1 Corinthians 13:11-12). Sears is undergoing major positive changes and transitional correction, and they are stepping up and taking ownership of their mistakes, faults and failures. They are taking the charge and they are making exceptional efforts to correct their errors. WE NEED TO DO THE SAME. It is NOT ALL OF SEARS SHC FAULT. Subsequently, these elements and end results are not theirs solely, ladies and gentlemen, boys and girls. We are directly involved, whether you like it or not. We all have made it what it is, now let us know, beyond a shadow of a doubt, that we do made this mess EXACTLY what it is. Now, let us assist them to make the situation favorable for all persons presently and in the future. In closing, I applaud, congratulate and deeply appreciate the very effort in tenacity to do the right thing by Sears SHC. I am not, nor have I receive, nor will receive ANYTHING that did not cost me absolutely everything, and it is in the Grace given all of us, I have not received anything from them, in kind, whether monetary, secretive or public, nothing tangible or unrightfully obtained publicly or privately. However, what I did receive was the satisfaction and assurance that they are doing what needs to be done. Rome wasn't built in a day, and certainly we cannot realistically assume that all issues will go away forthwith. Give them time, just as we have been given the grace and protection to do so, and we too have been given the grace to do the right thing. That is what moral ethos is all about: Character, Conversation and CONDUCT. This mess is over, and now it is time to examine your own responsibility, (as I did mine) and MOVE FORWARD. It is a choice, and in the words of my grandmother: "You tell me who you hang around (associate yourself with) and I will tell you WHO and WHAT you are". A retail revolution has taken place.....What will your 'verse' be going forward? What contributions will you be remembered for? Let your epitaph demonstrate and prove that despite the odds and the myriad of problems that you are facing that you took responsibility and ownership of your life. That is your testimony. Live it out, and run the race before you going forward in being and doing better. I am, as I will always remain, Rash Adelie Penquin ;)
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Review
#1251506 Review #1251506 is a subjective opinion of poster.
Pros
  • Empathy
  • Ownership
  • Responsibility
Cons
  • Mistakes
Reason of review
Good customer service
1.5
Details
My wife and I had bought a billiard table for our upstairs game room for our brand new house. Delivery day came and two men brought the billard box in. One of the delivery men stated there is no way we can carry this upstairs as they only have 2 guys. We told them we...
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3 comments
Anonymous
#1480498

Thinking you could do a better job, next time drag it up the stairs yourself. Problem solved

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Review
#1250999 Review #1250999 is a subjective opinion of poster.
Service
Sears Delivery Service
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund