Sears customer service is the absolute worst. I purchased a heating/air conditioning system from them in July 2013.
Problems with the system began immediately, so I called Sears. Well, that was 1 year ago and the HVAC system still has not been fixed. The project coordinator insisted that I had not called them for service even after I explicitly gave him the dates in which I called. Then neither one of them returned my calls.
Totally ridiculous. I waited 3 months for a part to be installed only to have the same problems after a week. Now I'm been waiting 3 weeks for the part that was ordered to fix what was supposed to have been fixed. Frustrating.
Today, I called only be told my warranty has expired, etc. .