They are horrible, they marked my credit report as late because my bank made them pay me back 1 payment and sears claims they never received 2 payments. They also claimed they never received the fax my bank sent over to them proving my case.
I had sears and my bank on conference and my bank faxed over the requested information while we were all on the phone!! WhAt!!!! sears refuses to take the late payment off of my report. This is how they treat a good paying customer.
I was so mad, I paid my entire bill off of $1500 bucks just to be done with them.
I will never set foot in Sears again, because this is not the only foolishness I have had to deal with coming from them. Close Sears...close, people will be be much better off because you are horrible
Product or Service Mentioned: Sears Credit Card.
Reason of review: Poor customer service.
I didn't like: Customer service.