Harlingen, Texas
Not resolved
1.8
Details
0 comments

Ordered Catnapper Sofa on 12-3, received email saying order cancelled on 12-4 with no explanation as to why. Called, web chatted, several times, they tried to reorder with return saying unable to process.

Supvr said item not available for delivery in my location. The item was advertised "free delivery". What does the location have to do with it. Tried to order to pick up in different city, same thing "unable to process".

If item is not available, why is it advertised? Spend the whole afternoon trying to buy this sofa with no success. Very upset.

Perhaps thats why the stores are closing. NO SALES AND BAD ADVERTISING!

Reason of review: Order processing issue.

Monetary Loss: $575.

Preferred solution: Deliver product or service ordered.

Sears Cons: Advertising and not available.

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