The circumstances below have made me realize what a horrible company Sears is. As a result, my family and I will never purchase anything at your company in the future. I will also recommend not shopping at Sears to my friends and family, write negative reviews about Sears, and contact the Better Business Bureau.
On August 1, 2010 my wife (as of August 21, 2010) purchased a Silver Charm (King, Firm) mattress with two twin XL box springs from Citrus Park, FL Sears to be delivered in NC. My wife has moved twice because I'm in the military and have deployed to Afghanistan and Iraq. As a consequence from moving so many times, we have misplaced the receipt. In February 2012, I sat on the edge of the bed (all 170lbs of me) and heard a loud pop. This pop caused a three foot area to sag and bulge. Knowing that there is a ten year warranty on the mattress, I began the claim process. Without the "sales check number" on the receipt nobody could help me. I made many calls to retrieve that number from the Sears computer system. The store in FL deletes their purchase records every year, and since married, my wife's debit card number has changed (needed to retrieve sales check number). I proved our purchase to the warranty center through shopyourway.com rewards and banking documents which match the exact price and date. I was told my Sears rewards and bank proof, "didn't prove anything" and was refused service. I have spent hours on hold and talking with representatives, and now I give up.
Phone numbers I have called:
Thank you for wasting my time and money, deleting records after only one year, and not honoring your warranties.
Product or Service Mentioned: Sears Claim.
Monetary Loss: $1.