I purchased an Air Hockey Table on 7/7/2018. When I went to put it together a piece was broken.
Unfortunately, this piece was essential to screwing on one of the tables legs. Now I have a table with three legs. Wen to Sears in Nanuet, NY and spoke with the Assistant Manager who could care less about what I had to say. Told me I had to return it or there was nothing he can do.
I am unable to return this 100 lb table. My nephew brought it from the store and I would have to rent a truck to return it. So in essence, I purchased a broken table and it will cost me money to return. This is completely unfair.
I spoke with a representative from Sears Solutions and I was told the Manager would call me within 48 hours however I have heard of NOTHING. I recently purchased a washer/dryer from Sears that cost me about $2500.
That will be my last purchase from Sears ever. Customer Service is HORRIBLE!!
Reason of review: Poor customer service.
Monetary Loss: $260.
Preferred solution: Full refund.