I have been given the runaround by various customer service reps from SEARS for the past 2 months after sending them jpgs. of the disintegrating plastic parts in my 6 year old Kenmore Fridge.
This fridge has only seen light use by 2 people.
The latest stressful experience was a call from their customer service team manager Bill Fischl who said that SEARS was being more than generous to offer me 10% off the cost of a new Kenmore Fridge. This would not even cover the cost of the replacement gasket I had installed on year 2. He said SEARS would NOT stand by their mission and values statement to replace the disintegrated parts, or honour me as a life time loyal customer.
Then he instructed me to go to the manufacturer (Electrolux) on my time, to order new parts at my expense. He then informed me that I was receiving good "customer support" because he said I was!!This kind of disrespect to valued customers should NOT be tolerated. SEARS has a lot of higher execs in their Toronto "Headquarters" that need to be made aware of the rude treatment toward customers by their supposed "customer support team". This team is a shield to protect the upper execs from disappointed customers.
The "Headquarters" execs seem to have barricaded themselves under the command of their new ex-marine CEO. SEARS is struggling to survive....and NO WONDER! I absolutely felt unvalued and dictated to by Mr.
Fischl this morning. Becky Mowat