6 month old washer started leaking. Called Sears and went around and around giving the same info over and over then getting put on hold and then cut off.
It took me almost 40 minutes to get an appointment scheduled. The service 'tech' shows up, not in the morning when scheduled but in the afternoon and of course, doesn't have the part. The evening before his scheduled return, I got a call from Sear's robot to call to reschedule. Called.
Spent 10 minutes on hold and was told they were just verifying the original scheduled appointment. That's not what the message sent. Any bets on whether the guy shows up at all? I will NEVER buy anything, not even a towel, from Sears again.
I don't care if they're giving stuff away.
Their warranties and service are ***.