Not resolved

I placed my order 10/29/15 and was told I would receive it 11/06/15 (I was told this date 3 different times). I was also told I would get an email confirmation the day I placed my order.

I didn't receive an email confirmation nor did I receive my items on 11/06/15. So I called Sears customer service on 11/06 & was told the items are still in transit and wouldn't receive them until the next week. Since I was told 11/06/15 3 times & that date wasn't fulfilled I asked for a refund of the shipping charges, they refused so I canceled my order. I was told I would receive my refund within 7-10 business days.

After cancelling my order on 11/06, I got a phone call from the delivery company 11/10 saying they were delivering my items and I told them I canceled order so they returned them 11/10. Here it is the 11th business day and I still have not received my refund. By the way, I called Sears many days in between and was given so many different dates that I was going to receive my money, it's ridiculous. When I called on 11/20 the supervisor told me the items haven't been returned to the warehouse.

So from 11/10 to 11/20 Demars Logistics hadn't shipped the items back. So I called Demars today 11/23 and the lady was so rude. When I asked her when the items would be returned to the warehouse she said "let me transfer you Sears". I tried stopping her from transferring her but while I was saying "ma'am", "hello", she had already transferred me.

She didn't even give me a chance to say "ok" or any response for that matter. This has been one of the most horrible experiences for me from Sears and Demars Logistics.

Product or Service Mentioned: Sears Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $580.

Preferred solution: Full refund.

I didn't like: Length of time for my refund.

Company wrote 0 public responses to the review from Nov 23, 2015.
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