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Customer service

Ordered new drapes in1st week of February... The valances were supposed to be waterfall and they sent all of them but one and it was a swag...

I took it back to the store and it took an hour to get it returned. Then the department manager ordered me another one of the waterfall valances at the Kiosk.... then I got an email saying it shipped on Mar. 11/2016 and it is now 03/29/2016 and I still have not recieved it...

I called sears.. they said call go and I did and you can't talk to them.. you have to email them... I filed a complaint with them a week ago...

guess what ??????? that's right NO REPLY...

closing my sears account... Over it...

This person wrote the review because of "i need to click 3 of these. not an option" at Sears. Reviewer claimed that he or she lost $40 and wants Sears to read this review and look into the issue (if any).

The most disappointing in user's experience was service is not good. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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