Called Sears late July 2013 for service on washer. Computer board not working again causing washer not to spin/drain.
Tech ordered replacement part (4th/5th elect board). Sears came back 3 wks later & installed the new part (August 2013). Washer quit working 09/19/13. Called Sears re service.
Sears said service tech not available til 10/19/2013. Can take 2/4 wks post 10/19/13 for Sears to install new part. Therefore, no washer for approx 2 mos. Asked Sears about replacement washer since same part keeps failing.
Sears said service tech to make determination on 19th. Sears will not provide rental washer. Not acceptable since its obvious we purchased a lemon. Sears is understaffed.
Asked for a tech sprvsr to come out before 19th so parts could be ordered/arrive pre 19th. Sears said no. Sears needs to honor maintenance agrmnt & replace washer. Not acceptable to be w/o a washer for 2 mos.
We pd for maintenance agrmnt. Sears needs to stand behind washer/maintenance agrmnt sold me. Asked Sears to call another appliance co to fix washer since Sears can’t. Sears has not responded.
Was told if not happy with their service, they would reimburse me the money for the maintenance agrmnt.
Sears need replace lemon washer sold to me.
Monetary Loss: $800.