Sears Service Tech was out 10/5/14 to replace the washer "pump" I was told this should correct the problem. WRONG.
The machine has not been repaired and is still not draining/spinning. The laundry was sopping wet. The same problem persists & I am still w/o wrkng washer. Was told by Sears CS that they can't get a tech uot until Sear' 10/22/13 (again, just to look at washer).
If Sears cannot fix the machine - replace it or hire outside appliance repair to fix. I purchased there Service Maintenance Agreement.
This is "bad faith" on the part of Sears (have been without a proper wrkng washer since August 2013.
Review about: Sears Repair.
Monetary Loss: $800.