Update by user Jan 06, 2015
And to top it all off, the elliptical is defective and will be returned tomorrow!
Original review posted by user Jan 06, 2015
On 1/4/15 I purchased a Pro Form 475E Elliptical on sale on sears.com to pick up at my local store. Thirty minutes later I received an email advising the item was no longer in stock at my pickup store and was available at another location.
I clicked through on the email to change the pickup location only the item was suddenly out of stock at the other location as well. I called the 800 number and spoke to someone whose accent was so horrible that I had to constantly have him repeat himself. He finally located a store with the item in stock and transferred the call to the store, when I selected the fitness department from the automated menu, it transferred me to the national customer service number. After 1.5 hours, the guy I spoke with was able to reserve the item at this other location, but they were already closed.
Went to pick it up on 1/5 after work and was advised the reservation had been cancelled! I spent another 45 minutes with several customer service people and finally was able to obtain the elliptical, however, they couldn't utilize the original order with the charge (which would cancel on 1/6) and had to charge my credit card again!
Product or Service Mentioned: Sears Credit Card.
Reason of review: Poor customer service.
Preferred solution: Train your customer service people to handle requests in the most efficient manner. It should not have taken two people and almost two hours to reserve an item after two failures trying to deal with the issue online..
I liked: Price.
I didn't like: Poor customer service, Service.