Basically the same exact complaint as #357100. Sears changed me $180 for an air-conditioner that was not shipped, picked-up or otherwise received.
Order was cancelled when the promise of it being in stock was found to be false. Sears acknowledges that they owe me a refund, say they are issuing a refund but here it is 4 months later and still nothing. Contacted customer supported on many occasions and just get empty promises about how they are processing my refund. I have had this conversation with them time after time after time and each time I get promised or lied to about how they are processing my refund.
I have have finally arrived at the conclusion that sears are simply intent on stealing my money and do not wish to return it. The fact that Sears charges you before ever shipping a product which no other companies I deal with on-line do (they charge you when they ship the product, not before) tells me they are something is going on and it's not good. I hope you are happy Sears. Was it worth it?
You will no longer get my business.
I am done. - 25 year customer.
Monetary Loss: $180.