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What happened to Sears? The appliances used to be on par with all the major sellers.

I purchased an appliance last year and it broke not much longer after the warranty expired. Customer service at the local Sears was bottom barrel, i.e. Jerome Henri was not trained well. In Sears corporate customer service credit, they tried to offer discounts on the repair, but for such a low price appliance that may break again, it is not worth it to repair.

Sears go back to your quality and customer service from the 80s. I wont shop there again till you do.

Review about: Sears Repair.

Monetary Loss: $380.

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Anonymous
#846132

You bought a cheap appliance and when it failed (after the warranty period) you wanted something better than a repair discount in compensation? Have you contacted the manufacturer?

This does not seem like a legitimate complaint but more of an entitlement issue.

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