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i too am pissed with sears..service dept. sent man to fix my refrigerator....he turned on water supply,that i didn't know was off and pulled hose down on water dispenser.

took about 5 minutes and charged me $174.00. i've written to sears twice with "of course" have never heard from them..

s. nolan srn8399@netzero.

p.s. have found out that service man gets commission on how much you are charged...............................there were no parts used.most of the time here, was talking about how he would have to take the wholoe refrigerator apart in order for water dispenser to work.........it took 5 minutes.

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