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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality

NEVER SHOP AT THIS LOCATION OR ANY SEARS LOCATION! Absolutely horrible customer service.

We ordered all top of the line Kenmore Elite appliances (Fridge, slide in range, dishwasher and microwave totaling over $11,000) and received the worst customer service EVER. Delivery didn't show up a total of SIX different days. Once they did show up they did not bring us the hook up chords and kits we previously paid for and needed to install the appliances. They refused to give us our kits so we had to go elsewhere to purchase them for a second time.

The top of the range was shattered when delivered which they (surprisingly) exchanged. But, yet again, delivery failed to show up THREE more times. This has been taking place for almost a month at this point.

Delivery, Customer Escalations and the Store Manager at this location would not properly compensate, so everything is now being returned. I will gladly take my business elsewhere and will never support Sears in any way, shape or form again.

Reason of review: Poor customer service.

Monetary Loss: $11000.

Preferred solution: Full refund.

I didn't like: Lack of answers, Customer service.

Company wrote 0 private or public responses to the review from Jun 18, 2015.
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