NEVER SHOP AT THIS LOCATION OR ANY SEARS LOCATION! Absolutely horrible customer service.
We ordered all top of the line Kenmore Elite appliances (Fridge, slide in range, dishwasher and microwave totaling over $11,000) and received the worst customer service EVER. Delivery didn't show up a total of SIX different days. Once they did show up they did not bring us the hook up chords and kits we previously paid for and needed to install the appliances. They refused to give us our kits so we had to go elsewhere to purchase them for a second time.
The top of the range was shattered when delivered which they (surprisingly) exchanged. But, yet again, delivery failed to show up THREE more times. This has been taking place for almost a month at this point.
Delivery, Customer Escalations and the Store Manager at this location would not properly compensate, so everything is now being returned. I will gladly take my business elsewhere and will never support Sears in any way, shape or form again.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $11000. maran1ae is overall dissatisfied with Sears. The most disappointing about kenmore elite dishwasher at Sears was lack of answers and poor customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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