State: Arizona City: Phoenix Clear all filters (26 of 5011 reviews match)
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I bought a refrigerator, range, over the range microwave, and a dishwasher on Saturday, October 8th. The dishwasher and microwave were supposed to be delivered together and installed early in the week and the range and fridge were coming Friday the 14th. The delivery...
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4.0
#937263
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I am outraged about the shoddy, insensitive service and rip off prices that Sears provided my 95 year old mother. She made an telephone appointment with Sears to repair her stove between 3 pm and 5 pm. Sears them left her a message that they would be at her home...
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#821048
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My refrigerator stopped cooling, purchased by previous owner at Sears, so I thought I'd call to see what they could do. They came out the next morning, very good automated booking system, guy showed up on time, professional, that's where all the good stopped. $95.00...
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3.4
I liked
  • Repairman
I didn't like
  • Customer service
  • Poor followup
  • Payment experience
#790216
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Placed 2 layaways online within days of each other with Sears.com (not Sears). Sears.com cancelled both layaways without telling me and without my request. Payments were up to date on both. For 5 months I have been "re-routed to" and "emailed from" a number of people...
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#783946
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I had gone to sears prices' corner in delaware, on 12/2/15 to purchase a new washer/dryer..delivery was 12/6 ... dryer broke on 12/8 ...had called customer service no# ..it is not in America..told my story to 6 different people..who only said...It's a GE and only a GE...
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#748790
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Mower Blades Review

I ordered blades from the Sears in Albuquerque NM . They seem to have lost my order and has not attempted to fulfill the order with parts in store. It has been three weeks that the order was delivered to their location according to my emails. This is terrible customer service.
#723562
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In March 2015 our kitchenaid refrigerator failed - after several repair attempts in early April we were instructed to pick out a replacement model from local Sears store and the Kitchenaid was replaced by a Kenmore Elite model. When the new fridge was installed I...
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1.0
I didn't like
  • Service quality or repairman
#702679
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"I purchased a dishwasher from them on my debit card. Order went through, I scheduled the delivery. Went into my bank account and the transaction was shown as processing. After an hour, I received an email saying the order was cancelled. The online chat help said the...
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2.5
I didn't like
  • Charged for cancelled order
#694769
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Sears sucks I needed tires for my truck. I called Sears auto center and was told they had the tires in stock so i made an appointment. When I showed up for the appointment I was third in line to tell them "I am here"and that took an hour. Then I was told it was going...
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1.0
#574176
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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I paid $8000 for a new Carrier air conditioner and installation in April of 2008. It was supposed to take less than a day, I believe 6 hours to install. It took a day and a half because it did not work. They were forced to call a air conditioning expert to diagnose...
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tomtimbo
tomtimbo

Please correct the location of the complaint from Phoenix to Tucson AZ as that is where the events took place. tomtimbo

#425888
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