Not resolved

I paid $99.99 for assembly for a Schwinn recumbent exercise bike. Assembly was scheduled for Wednesday.

I called on Tuesday for a time, but Sears said the assembler would call in the morning between 8-9:30 with a "time window."

No one ever called in the morning, so I called Sears Installation at around noon. They said I was "on the schedule," and they would call the company to

have them call me. No one called. I called again after a few hours and was transferred to a Customer Resolution Specialist who was going to try to find a new installer, but after one callback for more details, I never heard from her again!!

I called again after 4:30 p.m., and I was told, I was on the schedule for the next day!! I had waited all day; the company changed the day without notification, and I can't be here on their chosen day!

Product or Service Mentioned: Sears Installation.

Company wrote 0 private or public responses to the review from Oct 05, 2011.
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