Purchased a $$$$ new washer and dryer set through the Sears in Tucker, GA. The sales person had trouble ringing up the sale - should have been the first red flag!
They rang the washer and dryer up separately but ASSURED us they would be delivered together later that week. (Red flag #2.) Hubby took the day off from work to wait for the delivery ... never got the phone call advising the delivery window the night before (red flag #3!) so spent more than an hour on the phone that day trying to find out when they would arrive. FINALLY the truck showed up about 1pm.
Of course only the washer was on the truck, no dryer. Called them AGAIN, got a huge run around (call the store! no, call the service! no, call the manager!
Each call takes about 2-40 minutes, waiting on hold, or "someone will call you back," but they don't as far as I can tell.) Finally got someone on the phone who said, so sorry, we will bring the dryer out on Sunday...have this on voicemail as well. Sat night arrives, again NO call. Called store mgr. whos says, "Dryer is definitely coming today, but can only get time from delivery; here's the number, and no I can't wait on hold." Called delivery (also a sears service BTW) ...
Nope, no record of any order. Spend FOUR HOURS on the phone with various Sears people, disconnected multiple times, etc.
Bottom line: DO NOT BUY FROM SEARS if you have to use their delivery service. Just not worth the hassle.
Product or Service Mentioned: Sears Delivery Service.