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I purchased a dryer on November 29, 2019 (aka "Black Friday"). Since my current dryer does not work, it was critical that delivery be prompt.

I was promised delivery on Wed. Dec 4. Instead, I received an email a day or two prior saying that there were an insufficient number of dryers available to meet orders and my delivery would now be December 30. Obviously if I had been told on November 29 that delivery would be on December 20, I would have NOT ordered and found a place that could deliver.

Instead, here is what has happened. I was promised a call back after complaining a week ago. I was told someone from corporate would call me within 48 hours. Big surprise, NO CALL.

I have now tried phone numbers associated with customer service for Sears. Big surprise, PHONE NUMBERS DO NOT WORK.

Here is my question to you: when you told me on November 29 that I could have delivery on Dec 5, was it an intentional misrepresentation or is Sears so dysfunctional and out of date that you did not realize you could not possibly fulfill all of the dryer orders until December 30? It's either a "bait and switch" or it is sheer incompetence.

Not sure which is worse. At this point, I would tell everyone I know to AVOID ORDERING FROM SEARS EVEN IF YOU FEEL SORRY FOR THE INDIVIDUAL RETAIL WORKERS WHO ARE NICE AND ARE BEING HURT BY CORPORATE INCOMPETENCE.

Barbara Quackenbos

201-317-****

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

Location: 6211 Leesburg Pike, Falls Church, VA 22044

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Machele Imf

Cancel the order and wander over to Lowe's.

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