I spent 1300$ ordering a kingsize mattress & boxes on sears.com on July 4th 2013. Before they were delivered I kept getting calls that the mattress delivery was gonna be delayed and I need to call to arrange a new delivery.
Called twice with 30mins waiting. And it's delayed. It took me one week to get everything. Then I found the boxes were too big/thick for the frame I just ordered.
So had to call back to arrange an exchange. I was told it's arranged and somebody would call me in 48 hours. Never got this call!! Called back again after 3 days and were transfered between different apartments.
Each time had to waiting more than 30 mins. Was told again that exchange was already arranged. Called back after another 2 days. Was transfered three times and finally found out I have to pay 92$ for the exchange + delivery fee.
No one told me this before!!!
The delivery day was set for July 24th. I payed the money hoping everything will be settled.
Product or Service Mentioned: Sears Delivery Service.