Purchased a dress as a gift.Gave it and it was too big!
Took my receipt and the dress with all the tags back to Sears! It was a week past the 30 day return policy! The wouldn't return it, but most surprisingly, wouldn't let me exchange it for the correct size! Spoke with 2 managers and called Customer Solutions!
What a joke! They said no exceptions, even for someone who has been a customer for over 40 years and has spent tens of thousands of dollars! They couldn't give me any names or numbers for corporate!
Lost many loyal customers just now!I am spreading the word!!
Review about: Dress.
Reason of review: Return, Exchange or Cancellation Policy.