Purchased a dress as a gift. Gave it and it was too big!
Took my receipt and the dress with all the tags back to Sears! It was a week past the 30 day return policy! The wouldn't return it, but most surprisingly, wouldn't let me exchange it for the correct size! Spoke with 2 managers and called Customer Solutions!
What a joke! They said no exceptions, even for someone who has been a customer for over 40 years and has spent tens of thousands of dollars! They couldn't give me any names or numbers for corporate!
Lost many loyal customers just now! I am spreading the word!!
Product or Service Mentioned: Dress.
Reason of review: Return, Exchange or Cancellation Policy.