Sears - Bad battery in craftman mower
Sears refuses to honor warranty on a lawn mower battery less than two years old. After having the mower in the shop for nearly a month, I'm now being charged for a new battery.
When I bought the mower I was told the warranty was a good idea incase the battery went bad by the clerk. Well the battery is bad but sears says electrical is not covered in the warranty. I guess I have to buy a new battery every year. Do not buy the extended warranty.
Its not worth the money. It's no wonder sears can not compete with this kind of service.
Monetary Loss: $42.
You May Also Like
"FACTS: WE OWN A 79579757900 KENMORE REFRIGERATOR MODEL (NOT YET EIGHT YEARS (OLD) THAT WAS BOUGHT AFTER THE PREVIOUS TWO BRAND NEW REFRIGERATORS WERE DEEMED UNUSABLE BY SEARS. SINCE THE..."
Read more
"We have had our Kenmore STOCK No. 13472N MOD 665.13472N410 which we purchased 11/21/2014 just under 3 years ago. May of 2015 (just 6 months in) the machine stopped working...."
Read more
"My Sears Craftsman riding mower has not worked all summer. My grass is so high my Golden Lab was snake bitten. The vet bill was $100. The service "techs" are..."
Read more
"I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..."
Read more
"Package was sent from shipper using FEDEX... Package was shipped on 8 Sep - Package was deemed undeliverable because of damage in shipment on 26 Sep - Package was shipped..."
Read more
"Im really dissapointed in my order in lazada because i cannot use my order because when they deliverd and i try to use but its broke, this is 2x i..."
Read more
"FEEDBACK EXTORTION ? THIS IS WHAT I WROTE ON EBAY FOR AN EBAY SELLER THAT TRIED TO EXTORT ME FOR MONEY ( WHICH IS AGAINST EBAY POLICY ) Also ebay..."
Read more
Thank You for Your Reply!
We are processing your message. At the meantime, you can review all your communications with review authors.
Go to private message tab →
Comments
Great Comment! Would You Like to Convert It Into Review?
You will be able to edit the text before publishing.Terms of Service
Repair Protection Agreement is supposed to cover the battery. The manufacturer warranty only covers 90 days.
Mwrighteous,
We apologize for the trouble you’ve experienced with your mower repair and the warranty coverage of your product. I know how frustrating it can be to have to go without a mower during the summer season. We would like the opportunity to discuss this matter with you and address any concerns you may have. At your convenience, please contact my office via email at smadvisor@searshc.com so we can look into this for you. In the email, please provide a contact phone number and the phone number the mower was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (mwrighteous) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
David W.
Social Media Moderator
Sears Social Media Support
Select Reason