I WILL NEVER AGAIN BUY SO MUCH AS A SOCK FROM THIS COMPANY!!! THIS STORE BY FAR IS THE MOST DREADFUL OF THIS LOW END CHAIN I HAVE YET HAD THE DISPLEASURE TO DEAL WITH!!!!!
Purchased a $1500 mattress set on 5/31 .
Promised delivery on 6/3. Actual Delivery on 6/13. Promised Box Springs were free with purchase of mattress... Actual Cost of King Box Spring set $400.
Display Mattress was ideal. Actual bed was the most dreadful piece of ***! Felt like sleeping on a cement block. Slept one night on it and called to try to fix the situation the next morning.
Customer service gets an *** aswell. Nobody at this store claims they know a thing about mattresses and the store manager himself claimed he had no authority and asked me to drive all the way back so he could "help me" , which he did not. Once back at the store , I could see more differences between the bed I wanted in the showroom and what I got. Actual display mattress w/ pillow top measures 13.5 inches tall, The one they sent me measures 11 inches and does not have the memory foam feel of the pillow top on the display.
Manager claimed the display is more comfortable because it has been broken in on the show room floor. No dice buddy....
this , if it were true would have compressed the pillow top, not made it bigger and more comfortable. Still with no clue what to tell me to do with the piece of junk i demanded to return it and will have to deal with their 15% restocking fee because none of those idiots knows how to give the customer the courtesy of restocking a defective or incorrect item without charge.
Product or Service Mentioned: Sears Delivery Service.
Monetary Loss: $1400.