Not resolved
1.4
Details
Customer service
Discounts and Special Offers
Price Affordability
Warranty
Website
1 comment

The Sears delivery service never showed up on the first day they were supposed to, did not even bother to call us & we waited all day for nothing. The second day they showed up over an hour late and again no one called us and wasted another day waiting.

When they finally came the service guys were nice but their truck was full and they were not able to haul away our old Nordictrack although we paid for the haul away and now we have our old machine sitting in out driveway. The delivery service and it's coordination is a disaster on their best day. Our new machine, out of the box, is already defective and makes a loud chafing noise when in use. So we now have a broken machine sitting in our driveway and our basement.

Even with the extra service and warranty we paid for it will be five days till a technician will be able to look at our new machine and two days for them to haul away our old machine. Very unsatisfactory.

Review about: Sears Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

I didn't like: Poor customer service, Delivery experience, Home delivery, Service.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
SearsCares
#934179

Hello there,

 

We regret to hear about your recent delivery experience. We want our members to be satisfied at all times.

If there is anything you need assistance with in the future, please reach out to our social channels and we would be happy to assist!

• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

  Both channels are moderated from 8am-8pm Monday-Friday and Saturday-Sunday 8am-6pm CT to happily assist our member's with any issues they may have! Thank you, SearsCares

You May Also Like